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June 2023 by Jamie Griffin
I stopped in for a small list of things that I wasn't exactly sure what I was looking for. Noah greeted me immediately and helped me find everything on my list. He was very, kind, polite and friendly. I will definitely be a frequent customer with that kind of customer service. I worked retail for 20+ years and it makes me happy to see some young people that get the art of customer service! Thank you again Noah for the help. I really appreciate you!
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May 2023 by Happy customer
The Best service and inventory.
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February 2023 by L Woods
I am new to the area, and went to Gill-Roy's because it is closest to my house.I went there to get a C clamps. When I asked the clerk at the register where they were he looked up from his phone, gave me directions and went back to staring at his phone. When I went to check out I once again was made to feel like I was a bother.Not a pleasant experience at all.
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October 2022 by Sarita Bills
I really hate to give this review cuz I've always had good experiences here but the kid sold us the wrong Hardware kit to the toilet and once our handyman pointed it out we immediately rushed back up but they had closed 15 minutes before and refused to make it right (he wouldn't even crack the door to hear what I had to say and just kept shouting "we're closed" even though he was 5 ft away). they left us hanging when they sold us the wrong kit (with confidence) and I had to go 30 min round trip out of my way to menards (plus shopping time)to fix their mistake. Not impressed by that and definitely shakes my loyalty towards them as they have always been our first choice for the last 6 years.Like they say, a good experience and someone will tell 3 people but with a bad one, they'll tell 10..or in this case, all of the internet. ??♀️
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August 2022 by Caitlyn French
I love this place. The guys are great and knowledgeable. Instead of just pointing you to what you need they take the time to answer questions about projects and to give recommendations. As a woman, I get nervous going in hardware stores since I've been talked down to at other places, but that's never the case here. I like going here because I know I'll get exactly what I need the first time thanks to the staff and not have to keep going back to try other ideas over and over again like at big box stores.
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July 2022 by Terry Horupa
Very helpful folks over there stop by and see for yourself.
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July 2022 by michael Bauman
Excellent small hardware store. These guys rarely disappoint. I have found this to be so handy having a neighborhood hardware store. The staff is a mix of you g men and old geezers. The older staff is very knowledgeable and you can tell that they are passing the tribal wisdom down to a new generation. Over the last few years I've noticed the young guys working there are really starting to know where everything is in the store and what people are talking about when they ask for stuff.I hope this place continues to do well because it really helps save gas by not having to drive all the way across town to get to Menards or home Depot.
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July 2022 by Adam Pomaville
Always helpful, great selection of hard to find hardware.
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May 2022 by Michelle Hodder
Helpful and pleasant assistance with a smile. They have my business.
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March 2022 by Richard Ayala
Great service, helped me get what I needed fast
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October 2021 by Roy A
The staff is friendly and helpful. But it seems every time I buy breaks or is cheaply made. I bought a sledgehammer and after two swings the head flew off. This is one example of many
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October 2021 by Kim B
The staff is very knowledgeable and helpful everytime I stop in for something.
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October 2021 by Beth Tudor
Very helpful and courteous people that work there.
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September 2021 by Robert M.
I have been a loyal customer of Gill Roy's for 60 years, and you know what? No more! I bought a package of Epoxy quick set, around the end of June. It cost about $6.00. Yesterday I decided to use it. The hardener tube was fine, but the resin tube was nearly rock hard. So, today, I went back to exchange it. Turns out the only other package on the shelf was the same way. So I chose another. Then the "do have a receipt" started. No I didn't. Then Jerkface decided to go back and check the computer to see when one was sold. He then told me that I couldn't return it. Didn't want to, just wanted an exchange. End result? You have lost my business forever. Hope it was worth it for you!
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September 2021 by Anne Spiker
Had everything I needed! Great place.
