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September 2023 by Kathryn Koch
Everyone I interacted with was friendly, professional, and helpful. I used their free valet service, and the price of my individual oil change was very affordable for my fixed income. Highly recommend. Shout out to Dean!
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September 2023 by Katherine Martin
Over a 9 month period I had my ford to 4 ford dealers. None were able to figure out or fix problem, even though they kept telling me either nothing wrong or they fixed a computer glich. Mark and his crew at Hagen Ford worked diligently to find problem, going over and above. After much time and effort they were able to figure out and fix a steering issue. Thank you Mark and Hagen for not giving up.
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August 2023 by Liz Boyes
Hagen Ford service center is the best ! They are prompt , respectful of your car and your time! It’s easy to get an appointment and they get you in and out in a timely manner.
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August 2023 by Richard Zuchnik
We have been dealing with Hagen Ford for over 27 years. We have had minimal problems with our vehicles during that time and can highly recommend them for sales or service.
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July 2023 by John Kribs
Hagen Ford did a outstanding job with the service work the did on my vehicle I will definitely go back there for any additional work I may need in the future
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July 2023 by Ashley Nalazek
I've worked with Phil for over 7 years now and just signed my 4th lease today. I highly recommend him, as he always goes above and beyond to help me find what I want, and makes sure I'm taken care of until the perfect car is found. Quick responses, honest with expectations, and an all-around great experience each time.
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July 2023 by KANDY RAO
I have always received excellent service courtesy any explanation that I have Hagen Ford has a great service department and Wade has been very helpful and advising me what I need to do for the car
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June 2023 by Rick Morse
This review is about a sales consultant at Hagen Ford--Phil White, at the dealership in Bay City, MI.I was looking for a late model used 2 door, longbed F-150 XL with a DVD player and air conditioning ( not all the extras of the XLT).I kept my eye on the Hagen Ford lot any time I came to town from Standish, MI.After looking over at least a year I saw one that fit my needs. I stopped into the dealership. Phil was on his way out the door, but took the time to show me the truck. He asked me if there was anything more I needed to know. I told him, "No, but don't sell that truck!" I had to get home, and thought the truck would be there for a while.The next day I called Phil in the afterrnoon (Not first thing in the morning). He said he was sorry, but the truck had been sold that day, and that-- "I've got your number and will let you know If we get another one that meets your needs."I thought, "Sure, I'll never hear from you again.'"Four weeks later I picked up the phone and it was Phil. He said, "Rick, we just got in a truck that's meets you needs--it's yours if you can get down here."I was d*** founded. He knew how disappointed I was, that I was a buyer, kept my number, and took the time to call back and let me know he found the truck I wanted and wanted to make his word good with me.I will never forget that he called me back, he never pressured me, and I will "Be Back" to see Phill when I'm ready to buy again.Thanks Hagen Ford for hiring and keeping a man like Phil.
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June 2023 by tina elert
My brakes went out at wilder rd and i got into the turn lane and rolled into their parking lot. I was shaken up and the guys here were so understanding and offered to help since i was stranded, they were concerned about my safety and i just wanted to thank them for their kindness. This review is based on the employees excellence alone and not on any work i had done but i would recommend them - great guys
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June 2023 by Tyler Thomas
I recently spent $2,000 in the service department,which I've had several prior appts. Although I would rate the advisor who handled my service in higher regard,my rating is based on how my vehicle has been returned to me,filthy from mechanics boots,all along my kickboard and the towel I put down on the floor thankfully,my door handles and steering wheel filthy of hand grease and dirt. Very disappointing...One appt T o weld my catalytic convertor back on my truck(stolen and recovered) was returned to me with a service light on with no explanation till after I noticed it was on getting in my truck after paying a $600 bill,but yet they will tell you all about the recommended services that I needed,which I had done on my next appt to fix the engine light issue!!
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June 2023 by Laura Musser
Had service done on my car..Hagen ford of bay city mi. Was amazing. Great service. Fast and friendly. They treat you like family.
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June 2023 by kevin clark
They replaced my engine in no time flat gave suggestions and notified of an unknown issue fixed that as well. It is a ways away from my location there are closer dealerships, but my fords will alway be at Hagen Ford when service is required.
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May 2023 by deb
I am very satisfied with the service I received at Hagen Ford. I was kept well informed regarding the status of my car. I arrived 15 minutes early and my car was taken in immediately and completed in a timely manner.
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May 2023 by Lisa Schneider
I have been working with Hagen for over 20 years and I have always had great experiences. They go above and beyond to help their customers out.
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April 2023 by Carol Jones
Love my new Broncho! Brian did a great job and I am very happy with Hagen Ford !Carol Jones
