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January 2024 by Dale Snyder
Dealing with Labadie and their well oiled machine was a very good experience. Its what you would expect from a Cadillac dealer.
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January 2024 by `R Patton
Had a great experience with the body shop Labadie after hitting a deer. Tom was excellent in assessment of the damage and the overall timeline of the work needing repaired.Communication was spot on and all work was completed promptly.The quality of the repair, paint and fitment is flawless.Both Tom and Stacy are an asset to your organization and a pleasure to work with.
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January 2024 by Justin Geller
Just wanted to compliment Josh and the entire staff at Labadie Cadillac for their EXCELLENT customer service. Everything was completed over the phone and I could not have asked for a better experience. Josh was excellent from the initial phone conversation and followed up numerous times after delivery. The drivers that delivered the vehicle were courteous and professional. Five star service from beginning to end. I would highly recommend Labadie Cadillac!
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December 2023 by Marc Hill
Chris Lester was a complete pleasure to work with when Labadie serviced our Escalade. I was kept informed with progress and estimated costs to the service. Would recommend them for transmission service and based on the professional communication, will use them again.
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November 2023 by Erika Wheeler
I had a wonderful car buying experience with Sammy Coleman. He is very genuine and cares about making sure you get the right fit. I would highly recommend that you ask for him when making a big decision like buying a new car. He will make sure it’s a comfortable process and take care of everything. With him you don’t just get a car, you get a friend!
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November 2023 by Rod Macfarlane
Purchased CT4 V BLACKWING from Rich Morrissey was very nice to deal with during and after the purchase, he helped coordinate the shipping of my car as well!! I would recommend this dealership!! Thanks Rich!!
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November 2023 by Michelle Gibbs
Purchased my CT5 from Jeff Gronsky and was truly a great experience from start to finish. Casual yet professional and all handled within few hours. Will definitely go back and highly recommend.
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October 2023 by Amanda Hilderbrand
Amazing customer service. Very satisfied and thank you Brandi!
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August 2023 by tracey rowe
Purchasing my new CT5 was so easy and actually a pleasant experience. Top notch Showroom amenities and everyone's so friendly. Third car in 5 years from Labadie, there's a reason I keep returning.
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August 2023 by KIMBERLY HENDERSON
Salesman, Sammy Coleman did a great job at Labadie. Keep it up, I'll be back. Tell him, Kim said come see him.
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August 2023 by Debbi Kowalski
We had a great experience at Labadie! Highly recommend them for any servicing needs.
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August 2023 by Michael Barkho
Very shady and dishonest dealership. Management is incredibly rude as well. Stay away from this dealer.
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July 2023 by Doug B.
I bought a Certified Cadillac XT4 from this dealer, and being Certified I thought it was fully inspected ,,,,wrong ! The first rain and the back seat was soaking wet, inspected it further and found mold under the back seat and carpet. Took it in and they had it for close to a month and said they put In a new seat and all new carpet, I have doubts about that because of the smell that it has now. Now they Check engine light keeps going on and off, the sunroof works about 1 out of 10 times you try to use it. when setting the cruise sometimes it will jump up 10 miles per hour over the set speed ! From time to time it won't start. I made them aware of the new problems and ask for them to buy it back and they said the would give me trade In price as of now , so that means they are going to do nothing. I have been waiting for a call with an appraisal and as of now no call, not surprised ! Unbelievably POOR way to do business.
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July 2023 by Liz T.
My recent experience at Labadie Buick GMC in Bay City was deeply disappointing, and I feel compelled to share my story as a cautionary tale about their subpar mechanical inspection process and deceptive sales tactics. My salesperson, Chuck, was friendly and informed me that the Jeep had previously belonged to one of their staff members. Multiple individuals assured me that the previous owner had been "very meticulous" and had taken excellent care of the vehicle. Chuck also claimed that certified mechanics had thoroughly inspected it and found no issues. When I asked about the need for new tires, Chuck insisted that it was unnecessary. To prepare for future tire replacements, I requested the tire size, which Chuck provided. I cross-verified the information on Belle Tire's website and, trusting Chuck's expertise, believed that tire replacement wasn't an immediate concern, assuming the provided tire size was accurate.Once my Jeep was delivered, I took it for a quick spin around the block, I immediately noticed trouble with the brakes, nearly resulting in a collision with another vehicle. I decided to have the wheels inspected at a conveniently located Belle Tire near my home. Approximately an hour later, I received a call informing me that the tire size provided by the dealership was incorrect and that my tires were actually a year older than the car. They urgently needed replacement, with each tire's cost escalating from $171 to $291. Additionally, the timeline for replacement changed from non-immediate to immediate, as the tire tread measured only 2/32 of an inch, which is considered illegal to drive in Michigan. Faced with no choice, I authorized the tire replacement.The following day, Belle Tire called once again. They reported that my brakes were completely worn out, with a bent caliper resulting in improper functioning and causing one of the brake pads to wear off entirely. The situation had reached a dangerous metal-on-metal state, rendering the vehicle unsafe to drive. The Belle Tire representative expressed shock, saying, "This vehicle should not have been sold in this condition by the dealership; it's dangerous, even for a test drive."Clearly, Labadie Buick GMC had not conducted a thorough evaluation of the vehicle. It was frustrating to uncover these issues, given my trust in their expertise and expectation of a reliable and fully functional car.Carefully reviewing the purchase contract, I discovered that the listed sales price had been altered, increasing from $23,786 to $24,460. They surreptitiously added $674 to the purchase price, subjecting me to additional taxes on that amount. I acknowledge that I should have been more vigilant and noticed this discrepancy, but with numerous other fees involved, it was challenging to pinpoint at the time. Undisclosed additional costs of this nature felt nothing short of a rip-off.When I confronted Chuck about the inflated price, he attributed it to a "dealership" fee of $930. However, his explanation failed to justify the added fees, further confirming the deceptive and mistreating practices employed by Labadie Buick GMC.The final bill from Belle Tire amounted to $2,329.41. Furthermore, the undisclosed changes to the contract's purchase price resulted in a loss of $714, including tax. Consequently, my total loss due to misplaced trust in Labadie Buick GMC in Bay City amounted to $3,043.41.Overall, my experience at Labadie Buick GMC in Bay City left me immensely dissatisfied. Their inadequate mechanical inspection process led to unexpected repairs and inconveniences shortly after my purchase. The undisclosed additional costs, despite discussing them with Chuck, felt deceitful and unethical. Moreover, Chad, the manager, never responded to my calls or offered any form of apology or reimbursement for the issues or the deceptive behavior of his staff.To prospective buyers considering Labadie Buick GMC, I strongly recommend conducting a thorough inspection with an independent mechanic before finalizing any purchase. Rem
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June 2023 by Derek Dewey
One of the worst experiences I have had at a dealership.