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November 2023 by Diane Stroud
Just purchased a vehicle from Alonzo at Thelen. He was an excellent sales consultant. Even before he even knew we were interested in the car I purchased, he spent a great deal of time with us explaining the features of several cars to help make our decision. Would highly recommend him!!
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November 2023 by amy stark
Ruben was great to work with while car buying. I test drove cars earlier this year and he stayed in touch with us (without being pushy) We came back and test drove more cars recently and I am excited to say we found a match. Ruben was knowledgable and helpful but also very considerate to give us time to talk privately. Very prompt in communication and answering questions. Very easy to work with.
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November 2023 by Caleb Schuchardt
Ruben Arntz was polite and helpful when I was looking for a car. He helped me find a car I like for a price I can afford. He made the process simple, easy, and kept me informed throughout the process
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October 2023 by Alizabeth Gray
First time buying a vehicle from this dealership and Ruben was very helpful, he made sure my experience was nothing but great from beginning to end! I absolutely recommend this dealership and Ruben to help anyone find their dream car, thank you so much!
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October 2023 by Lerrin Bergstein
Made a 9am appointment weeks ahead of time. Arrived early. Didn’t get a call until 6pm to tell me what was wrong with my car (keep in mind they close at 8 so it’s not like they would have actually had time to fix my car, plus they didn’t even have the parts). Then tried to charge me an arm and a leg to fix everything.Decided to pickup my car and take it somewhere else for a quote.Went to start the car this morning and it wouldn’t start! Had to get a jump. Plus the automatic windows don’t work. Now I’m scrambling to find someone with availability to get my car running again..My car is worse off now than it was when I took it into Thelen. And I’m down almost $300 on diagnostics.I will never return.
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October 2023 by Michael Colucci
I am very happy with my recent experience working with Zach Cole to lease a VW ID4. Throughout the process Zach was very good at listening to what I was looking for, explaining my options, and responding to and even anticipating my requests. I did not feel pressured at any point in the process.I would highly recommend working with Zach if you're looking for a new car, especially the all electric VW Id4. Also appreciate the three years of free on-road charing at Electrify America provided by VW.
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September 2023 by Briana Palacio
All I have to say is if you’re not buying a car from Dominick then what are you doing?!? Dom was super helpful from the beginning to the end. You can tell he genuinely wants to help you find the car that’s perfect for you and not just trying to get a sale! He very knowledgeable about the cars and takes his time explaining the features of them. I love my car and if it wasn’t for Dom and the Thelen team it wouldn’t be possible! Thanks again!
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September 2023 by Hillary Sewell
Ask for Zach Cole!Honestly the best car buying experience I’ve had yet! Please ask for Zach Cole if you’re looking for a calm, educational, no pressure time! I learned so much about my new VW Atlas Redline! He was so patient with me and my fiancé too! Service did a lovely job detailing it for us and the manager that worked with us was very helpful as well! His name is Angelo S. There was a very kind finance manager as well but I can’t remember his name.I feel like they have a good work culture in there too, I couldn’t sense any bitterness or discomfort. I recommend them 10/10
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June 2023 by Sam Lederer
Alonzo was super helpful during my experience! I was driving about 2 hours to come see the car, and he was able to make the process easy and smooth! Overall very happy with my experience with Thelen VW.
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June 2023 by Niko Lane
My wife and I worked with Alonzo at Thelen Volkswagen and had an awesome experience! We put him to work looking into a couple different vehicles and he was very willing to help us out. When it comes to the financing of the vehicle, he gives it to you straight, no games. We eventually decided on a 2023 Volkswagen Jetta and love the car! I highly recommend anyone looking into buying a vehicle to go see Alonzo.
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June 2023 by james emery
Just had the pleasure of purchasing another vehicle from Thelen. I wanted to take this opportunity to show my appreciation for the wonderful experience I had with each and every one of you guys... Especially to Dominick! The service was impeccable! Thanks a milliion!Sincerely, Theresa Bush
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May 2023 by Christopher H.
I should have read the yelp reviews before buying a car at Bay City Audi. :(I highly recommend you stay away from Bay City Audi for service and car purchases. They sold me a lemon either intentionally (they knew there were issues and didn't disclose), or unintentionally (their service department is incompetent and didn't perform a basic safety inspection of the vehicle before listing for sale).I flew in from California to buy a used 2017 Audi Q7 from them to tow a trailer from Pennsylvania to Michigan. They sold me a car with numerous issues.When I arrived in Michigan, the car wasn't ready. The tow package didn't include the module to control lights so I couldn't tow. They tried to encourage me to buy the car without the safety features calibrated because they were having issues in their shop. They finally thought outside the box and found someone to calibrate the drive sense safety features/camera. The car was not detailed or washed when I arrived.While test driving I heard some unusual braking noises that I wasn't able to reproduce with the sales rep. The rep said maybe it was due to the car sitting. Turns out this car, which is supposed to have new front brakes actually needs new rotors (and brakes). It make a rotating clicking noise when gently braking.I had the car inspected by a mechanic after purchase. Not only do the front brakes and rotors need to be replaced, but the exhaust is cracked in a visible area where service supposedly replaced some exhaust clamps before the purchase. There is also an issue with the rear trunk lid sensor/lights.At the end of the day, when I fly across the country to buy a car, I expect it to be ready and in good working order. I've bought 8 Audi vehicles over the last 10 years and this the single worst experience in my history with the Audi brand. I don't expect an Audi dealership to sell me a lemon. Nobody has returned my calls or emails regarding these issues.
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April 2023 by Eric Mindy
Ruben was fantastic to work with! Got us a great deal and a wonderful vehicle! Couldn’t be happier with the experience.
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April 2023 by Sarah O'Brien
Work with Ruben Arntz! He's the best. He made the process easy and fast and everyone there is super friendly! We are more than satisfied with EVERYTHING! We will definitely be doing business there again. You should too! Remember to ask for Ruben!!
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April 2023 by draven chism
Just bought a new car from Angelo, and he was by far the most prompt and professional associate I have had the pleasure of working with. I would highly recommend them for any of your vehicle needs.