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November 2023 by James Hill
Very disappointed in the service department. Had my vehicle for over a week with nothing being done. Was told they couldn't get a code reader to work because of the issue I was having. They just wanted to change parts until they figured out which one was actually right but charged me for every part of the changed. When I went to pick up the vehicle it was in the same condition with a torn apart dash that I left it when I took it to them so they didn't even touch it. Yet I got charged $125 for supposed diagnostics fee but yet no diagnostic was ever done.
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November 2023 by Kari Clewley
My daughter took her Jeep Cherokee there for service. They had it for almost three weeks and "fixed" it for $2700.00. She had it less then a week when it had the same issue and threw the same codes. They had it for almost three weeks when they called and told her that it would be $12,700.00 to get it running! My husband started googling the codes and found out there was a Mfg. safety recall for that exact failure. He confirmed that the whole thing should be covered under that recall. He called Thelen Service back and the only response was "well, those parts aren't available". I'm not sure what kind of shady scheme they are trying to pull, but we took the vehicle to another dealership that immediately informed us of the recall.
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October 2023 by sherri rowbottom
I was in for service which I was told would take 3 1/2 hours. After 4 1/2 hours with no call, I decided to go back and ask. I was told that my Jeep was still out back and “they were in a meeting.” I was dumbfounded. They could not take the time before the meeting to drive my finished vehicle to the front so I could be contacted. Who knows how long my vehicle had been done. That’s customer service. My next visit was warranty work on a broken part I had ordered. They were supposed to call when the part came in. After 3 weeks with no call, I called them and my part was in. I tried call Service to make an appointment (service has never answered my calls or returned a call when I left voicemail) and left a voicemail. After 2 days with no return call I called the salesperson I worked with and he made my appointment. So a week later I showed up for my appointment. The job they had to do ( replace a window in my soft top) takes me about 10 minutes too but was an hours service. After waiting 40 minutes, a device person came in to tell me they had ordered the wrong part. It took 40 minutes to discover this? No apologies but it would be 7-10 business days before my part would be in. Once again I gave 14 business days (there was a hold) and had to call in. Of course my part was in but again: no call. Again, no answer at service and two voicemails left. Also two voicemails left with my salesperson (he did apologize that his voicemail wasn’t working correctly) and no return calls. Finally, got through the following week and was able to talk to the salesperson who said to come in the following week at 8:30 am on Thursday. I arrived and the service person came over and asked if I had an appointment. I explained that the salesperson told me to come in so I thought so. He mumbled a comment and walked away to his computer. I waited in my vehicle not knowing at this point if I had an appointment. The service person, not saying anything to me, went over to an empty vehicle where he spent about 5 minutes trying to start it. He walked back to his computer and I asked if I had an appointment. He said I’m taking your paperwork back now it should just be a few minutes. It was done in about 40 minutes. I told my salesperson, who offered me a free oil change, that I will no longer be using Thelen’s Service Center and due to no fault of the sales department, I will not be a returning customer. The service department does not even deserve one star but it’s the least the survey allows.
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September 2023 by Amelia Bender
Friendly, helpful customer service. Got my truck in when no one else could. Quick turnaround and excellent care for my vehicle. Highly recommend!
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September 2023 by Rich T (Richie Rich)
Unlike the dealer I purchased the van from, Thelen addressed and fixed all my concerns within 3 hours and it was my first trip to them. I am very pleased with their service! I drove 70 miles and it was worth it!
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September 2023 by Chelsea Beauchamp
Repairs took 61 days to complete. They stated they were waiting on parts for 4 weeks, but it’s a jeep dealership/body shop? How did they not have the most basic fender/wheel parts? And why did it take so long to get them? Shouldn’t a jeep dealer get them quicker than anyone? Also, I let them know when I was coming to get my car and when I got there it was out 3 rows away in the parking lot and she just said it’s out that way and gestured with her hand towards the lot. So, I had to go find it and It was pouring rain out that day. If they would have told me the first week it would take two months, I would have towed it to a different shop. They had no rentals available the entire time so i had to pay $1,700 for a rental from Enterprise. How could all their rentals be out for two months? Do all of their repair jobs take 2 months? It was a strange experience overall. They should turn business away if they don't have the time. I called the day of my accident and asked if they would be able to do repairs and if I should have it towed there and they said yes. I have heard other similar reviews from their other customers.
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September 2023 by Hindman Burris
I am writing to express my thanks and appreciation to Thelan CDJR for servicing my Pacifica Hybrid. When I called with my "car down" situation on the freeway, I felt Scott and his staff were very courteous and professional with helping me out in a dire situation. Please express my deepest gratitude to Ashley Kerr! She was kind, thorough, and informative along the way. Ashley is a great asset to your organization with her empathy and understanding of what we, people with car trouble, are going through.
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August 2023 by Kristen Covieo-Peterman
I was very happy with Matt. He assisted me whenever I had a question. I was definitely unsatisfied with the fact it took 3 and a 1/2 weeks to get my vehicle serviced because firstly the tech took vacation and secondly he was pulled off my vehicle to service an employee’s vehicle and I wasn’t contacted to advise of either of these situations. Once I discussed my dissatisfaction with Matt my vehicle was completed in two days. Matt was in the end the only reason I was satisfied.
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August 2023 by Tanya Evans
The purchase of our pre-owned Chrysler 200 from Jeff was a wonderful experience. He listened carefully to our needs and budget and worked within it to find just the right vehicle for us, without trying to oversell. The process went smoothly and would definitely recommend them to anyone in the market for an automobile.
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July 2023 by kc simons
Went in for a Vehicle inspection. Never did receive a call saying my vehicle was done. Just called up twice myself to check on its progress myself. The first time I was put on hold but the second time it transferred straight over to the auto shop and they informed me it was ready. They did however state that my inspection was not covered under my warranty over the phone but when I got there they said it was all set….? I didn’t question it though. Kind of confusing, but they gave me a detailed list of things that had to be fixed on my vehicle. They did not tell me where the vehicle was located when they had finished the work. However I searched around and I did eventually find it. All in all I’ve had worse experiences at other dealerships so this one is pretty legit.
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July 2023 by gail Alvesteffer
My Jeep car battery was dead. I needed help fast. After jumpstart from Bobs Towing,Thelen was fantastic in providing same day service to install new Mopar battery. And price was competitive.
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July 2023 by Susan McCloy
My experience was very professional. The people at the service desk were very helpful and friendly. I would recommend Thelen to anyone.
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July 2023 by Melissa Eichhorn
Jeff was great! I recommend Jeff Martin if you are looking to buy. I love my new Jeep! I have had bad experiences at other dealers. Being a woman I was made to feel stupid. Everyone at Thelen was awesome!!!!! They listened to me and were very helpful. I got exactly what I wanted.
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June 2023 by J A
Thelen service is as good and fair as can be. They always have the customer's interest in mind and get answers and work done quickly and on time. I highly recommend them and Ashley has been great as well.
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May 2023 by Skylar
Thelen Kia took very great care of me. Even being busy and not having 'time' I was able to still test drive and leave with a vehicle. The guys there were full of great energy and smiles. Took great care of my needs AND wants. Cameron, Jon, Jeff, and Zane were super helpful and awesome through this process.
