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February 2024 by Trent Marshall
Steve and his crew are knowledgeable and detail oriented. It is worth every penny to have it done right and have confidence the people doing it care about your vehicle as much as you do.
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January 2024 by Chris Roberge
We love working with the team at 3rd Gen. We sell parts to them regularly, they are easy to deal with and on top of things! I would highly recommend them as a repair facility for your vehicle, great people!
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January 2024 by Kim Hare
Great people! Very honest, very fair, and they genuinely care about the customer. I've never been to such great mechanics!
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January 2024 by Josiah Speers
Fantastic service, can't praise them enough! Went above and beyond to get me and my family back on the road. Thanks for saving our trip.
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January 2024 by Joe McMillan
3rd Gen Service Center in Bay City, Michigan is the best. My Audi broke down on the freeway in Bay City. Called Sarah and her team came to the rescue. This woman should be wearing a cape. She and her trusted team jumped into action and found and fixed the problem promptly. It was the replacement of my alternator and belt. Thank you very much. They earned 5 stars from me!
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November 2023 by Mia Hubble
Great people! We really loved working with them and would definitely recommend!!
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November 2023 by Melisa Kieronski
Excellent, helpful, and friendly service! Took my car in to get some ongoing issues diagnosed and figured out, after getting the run around from other shops I had tried. They were very knowledgeable and explained everything clearly with me.
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November 2023 by Sarah Allen
Very kind & honest business. Acute to detail. Had my car running better then ever.
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November 2023 by kathy Feinauer
Thank you Third Gen for great service
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November 2023 by Autumn Primeau
They did an awesome job on my car! Awesome people! Awesome experience with them!! Highly recommend⭐️⭐️
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November 2023 by Aryn Turner
We had a couple issues with our car while driving through town on vacation. We called and they were able to get us in right away. Staff was very accommodating and considerate. They talked to us through the whole process about what was needed and kept us updated as we were there waiting. They made sure we were comfortable, even offered to get us a ride somewhere if we chose not to wait in the lobby. They went out of their way to complete the service quickly and make sure we could get back on the road faster. Also had a very nice and clean bathroom.
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October 2023 by Karen Pawlowski
This HAS to be the most customer friendly, fair priced, prompt service garage that I have ever had the pleasure of doing business with! Great job everyone! Keep up the good work!
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October 2023 by Nichole McQuillin
Best auto shop I’ve encountered. They worked with me and communicated very well every step of the way. Did a great job all around. I would suggest anyone who needs work done to try these guys!!
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September 2023 by Lesley Smith
I have never felt more confident having my vehicle serviced. The staff is extremely honest, professional, and they take their time to explain everything so I can understand. They have no problems answering my many questions and always give me an honest opinion, as if they were servicing their own vehicle. They have even taken time to teach me things about my new Land Rover. I’ve never experienced this kind of service anywhere else. Third Gen honors their warranties and beyond! Can’t recommend this group enough!!
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August 2023 by David Hinz
Sorry my experience wasn't as good as the rest of the reviews. Like the rest, they came highly recommended so my expectations were high. I would finally find a fix for my Yukon blowing hot air on the drivers side. They installed a OEM Blend Door Actuator and I thought my problems were over. For the price they charged me, I certainly hoped so. However, a week later everything went south and I was consistently blowing hot air again on the drivers side.I was shocked when they refused to even look at it and offered no recommendations or solutions. I was stuck with a huge bill and the same problem I always had.I found another repair shop in Saginaw that seemed confident they could diagnose and fix the problem so I took it there. Was I shocked to find that it was just the connector to the Blend Door Actuator that was bad. Just a few bucks to fix it.Needless to say, I won't be going back to 3rd Gen Auto.
