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May 2022 by Joey G.
Tried to deal with customer service and the lady right away before we said anything was extremely rude and unprofessional. We went to the Midland store and they were extremely nice and professional.
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October 2021 by Ruben G.
Home Depot Manager (Troy) in Bay City, Michigan tells me to go to Menards and Lowes for better customer service and relations. I explained to Troy that I asked a staff member for help and he was short with me when asking for under cabinet lights. I explained that I was in his management and owner position at one time and that a smile is contagious and going the extra mile is great customer experience. Troy then told me that if his company did that they would be out of business, He also said he didn't need me to lecture him and asked if my company was still in business, I told him no that I am retired. He told me to leave and go to Menards or Lowes, I was surprised that he told me that and I asked him if I could quote him on that, maybe the regional and the CEO would disagree and he said yes. So I did, I went to Menards and they were very helpful, they showed me what a double electrical box was, they showed me the difference between a 5 minute, a 20 minute and a 30 minute dry wall repair is, and I was shown the differences between under cabinet lights as I am shopping for a complete kitchen remodel with my contractor. I shared my Home Depot experience with the Menards Manager in Bay City and he was shocked, and said if any of his staff behaved that way to bring it to his attention and it would be corrected with an apology. Needless to say the Home Depot Corporate Head Quarters was shocked by my experience. Way to go Menards! My name is Ruben Garcia of Bay City, Michigan.
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November 2017 by Kristen P.
Best place to work on your charades game. These people can interpret and explanation accurate or not. "It's about ya big..." "It looks like a..." "I want to try..." Ya, they got you covered.
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June 2016 by Mark M.
Actually, my rating is zero. I usually go to Menards but because like Behr paint I screwed up and went to HD. Their salesperson said the Deck over paint I wanted had a rebate, so I bought a 5 gallon pail. Surprise. No rebate even though it says so on their website. Never again for Home Despot. Menards all the way, as they honor their offers.
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March 2013 by Megan K.
My boyfriend and I are growing an indoor garden with grow lamps...We have a variety of fruits and veggies...Went here to purchase lights and were approached several times by workers asking if we needed help. Others passed us and just said "hello." The cashier was very pleasant, prices were decent.