U-Haul Neighborhood Dealer offers a mixed experience for its customers. Some customers appreciate the helpful and kind service, especially during mobile pickups, which can sometimes be confusing. One customer found great value in renting a 15’ truck and hiring help for a move, noting it was a cost-effective choice. However, there are also negative experiences, with some customers reporting unfriendliness from the staff and a lack of communication about important procedures, such as a checklist to complete after renting a trailer. Although the trailer rental itself worked well for transporting vehicles, the service could improve in customer interaction. Additionally, some customers feel that the pricing, specifically 69 cents per mile, is somewhat high and recommend loading the trucks fully to maximize savings. Overall, while the equipment may meet needs, the customer service experience appears to vary significantly at this location.
