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January 2024 by Kelly Carey
Worst credit union I have ever dealt with.
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August 2023 by Christine Hatfield
I been here for twenty years/ the staff are very helpful and professional. Always have a smile and positive on there faces/
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July 2023 by Michelle LaClair-Ziembo
I have been a member for over 3 years and the lending department, I worked with Jamie in Pinconning, is great. They are fast and helpful and even tried to get me a better rate by refinancing other loans.
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June 2023 by Lindsey Karbowski
United Bay has been my credit union since birth. As an adult they have been super helpful with getting a mortgage and helping me set up an IRA for retirement. I love their products and services.
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May 2023 by Joe Easter
This place is horrible they aloud my wife’s father who is extremely shady to open accounts in the names of my 4 children without any kind of permission from me or my wife he was not only able to put money in them he could make withdrawals had debt cards this dude was aloud to have 4 active bank accounts in my kids name and the bank was extremely rude about it to me and my wife even after we got paper work for the accounts went in there with all the children birth certificates all there information explained that we have special needs children that were on SSI and we had to report these accounts to the government or it will affect our income they still would not give us any information at all and were down right rude obviously we’re now going to get a lawyer to make sure our children still have good credit but also to look into the actions of this bank and possibly sue …..so yeah to say I would not recommend them is an understatement please do not do business with these people
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May 2023 by Chris
The very worst credit union around. They have stupid policies that are anti customer service and make no sense whatsoever.
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March 2023 by Solaire of Astora
They claim to be better than other credit unions, but they're like all the rest.
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February 2023 by Shawn Paulson
Workers extremely lazy. Won’t do their job. very unprofessional bank
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December 2022 by Deidre Dotson
I honestly can’t stand this credit union. The only reason I back here is because our car loan is here. If you have the time go into the bank because you will actually get help. Drive through yoy are waiting several minutes before you are even acknowledged that you are there even though you have made eye contact and they know you are there. I understand this seems silly but it’s frustrating waiting 15 min in the drive through when you are the only car there. This happens every time in the last 6 times I have been here.
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July 2022 by Nicholas Jean
Was a member for 4+ years before closing my account.Between them constantly reporting my everyday regular charges as fraud, and the absolutely terrible condition of their parking lot, I decided to close my account.They only have locations in Bay city, and they don't care about member retention.All there systems and ways of doing things are old, and not up to date with modern banking.Do yourself a favor, choose a different credit union.
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June 2022 by Renee Socia
The BEST bank hands down! They have helped me so many times I've lost count!
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February 2022 by Lo Kev
Kim was super helpful when I had an issue with my account and was very patient with me. Also there is always friendly tellers when going through the drive thru and it’s always a quick trip.
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February 2022 by Dakota Alley
Do NOT use the mobile deposit feature on the app for this place. It puts a 4 day hold on the money, even though the policy for mobile deposit says if deposited before end of the business day, it will be in your account by end of business day. Makes ZERO sense
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August 2021 by Anthony Raymo
I've been a member for yearsAnd cashing checks from the same place thereAnd now all of a sudden every time I go to cash a check they put a hold on it
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March 2021 by Carson Solis
We’ve had this account for our whole family including my young son for years. They answer our financial questions.
