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January 2024 by Nick Yarmuth
Just about the most unprofessional ups store I have been to. The older blonde lady was whipping rubber bands and almost hit me in the head, unacceptable behavior by the staff
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January 2024 by Lindsay Zanon
Every time I come into the UPS STORE, the Staff is smiling, welcoming, and happy to help their customers! My phone was dying one time going in, and they let me use the charger so I could complete my transaction. The employees are patient as well as everyone standing in line, so they must move pretty quickly in the peoples experience not to get aggravated during wait times. Costs are affordable even free sometimes! I will continue to use the Bay City location and inform family and friends about the convenience of the UPS STORE!Thanks for Providing Great Customer Service!-Lindsay Z
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November 2023 by Salim Makhlouf
Very friendly service
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October 2023 by Cody Ray
There super friendly and very nice and fast
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October 2023 by Kayla Abellard
The service was great, fast, quick and easy. The representative was helpful.
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October 2023 by jodi hagaman
Fast and friendly. Very helpful
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August 2023 by Angie Denise
Weekend staff is awful. I return things for Amazon when needed and during the week never have a issue but if I go on a weekend the staff is rude and also will simply pretend to process your refund but not actually do it causing you great headache that is unnecessary. So take my advice and go on weekdays only
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June 2023 by Trent Renner
Excellent customer service. Easy to get in and out. Notary service available for $10. Highly recommend
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June 2023 by Jon Solberg
Fast service, great staff.
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January 2023 by Mary Knoll
Manager at this store is no help they put the wrong label on my package and mailed it to the wrong store my package got lost never got my package and never got the credit to the store that I tried to return the package
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January 2023 by Michele Corby
Got there at 656. Closes at 7. Would not let me in to drop off pkg.
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October 2022 by Hailey H.
Came in needing to return a large amount of packages and I believe his name was Ed or Eddie made the process so easy helped me print my labels and made the process seemless! Thank you
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August 2022 by Chuck B
Almost 5 o'clock on a Friday, there were 2 people in ine ahead of me, but very quick & efficient employees & the girls got everyone taken care of really quick! I will definitely make this my go to shipping place.
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July 2022 by Jaime Hernandez
it saddens me to see a store manager such a credible institution carry themselves with such poor character and attitude. I had a client call into my office and we referred our client to the UPS store to send us in sensitive documents, via UPS print and scan services. we specifically referred the UPS store over the staples 1 miles down the road or the Walmart across the street (who both charge less). while our client was in store our employee was on the phone with them. An employee / " manager" name is Jennifer told out client that we "didn't sound like she knows what she is doing" and discouraged our client from doing business with us.if you are doing business. do not trust this store or the manager Jennifer Siefert. it is not up to UPS to decide who their customers do business with.after the incident was over I called in to resolve this issue and see why our client was advised in this way. the person who picked up the phone said she was the store manager and she can tell her customers what ever she wants and she stood by it. I asked for her name and she refused to give it and hung up on me. This shows that she believe that this is her company and her store.It was only upon talking to UPS corporate. That I found out who she was...I don't like to leave reviews like this but I would like an apologies for myself and my employee Jennifer disrespected.
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June 2022 by Jaime H.
it saddens me to see a store manager at such a credible institution carry themselves with such poor character and attitude. I had a client call into my office and we referred our client to the UPS store to send us in sensitive documents, via UPS print and scan services. we specifically referred the UPS store over the staples less than miles down the road or the Walmart across the street (who both charge less). while our client was in store our employee was on the phone with them. An employee / " manager" name is Jennifer told out client that we "didn't sound like she knows what she is doing" and discouraged our client from doing business with us. if you are doing business. do not trust this store or the manager Jennifer Siefert. it is not up to UPS to decide who their customers do business with. after the incident was over I called in to resolve this issue and see why our client was advised in this way. the person who picked up the phone said she was the store manager and she can tell her customers what ever she wants and she stood by it. I asked for her name and she refused to give it and hung up on me. This shows that she believe that this is her company and her store. It was only upon talking to UPS corporate. That I found out who she was... I don't like to leave reviews like this but I would like an apologies for myself and my employee Jennifer disrespected.
