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March 2024 by ben
I felt like I was being pressured to buy today when I was shopping for an engagement ring. They had a weekend sale for some rings and tried to convince me I would miss out on the deal or even that I might miss out on making my proposal if I didn't buy soon. The price of the 50% off pear shaped ring looked pretty good. I wasn't too impressed with the price of the rings that weren't heavily discounted though.I decided I would buy from somewhere else. When I made my order with a different jeweler, i used the ring size we measured at Zales. It turns out that they measured her ring size a whole size and a half higher than it actually was.I would recommend buying from a trusted family owned jeweler or online retailer. It will be better for your wallet and peace of mind.
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March 2024 by Tyrone Hughes
Came right to me and my wife how could they help us, very friendly and patient
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December 2023 by Kathryn Koch
I went to have some links taken out of my watch I got for Christmas. I was curtly told that they would only perform the service for a “donation” to St. Jude’s. A donation, by definition, is given voluntarily and of goodwill. Forcing payment in the name of charity is in poor taste and does not reflect well on either party involved.
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October 2023 by Rjay Jackson
The store manager is the absolute best! She, or her associates, will be able to help you find the perfect piece of jewelry for any occasion! Absolutely gorgeous cuts, and great staff!
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October 2023 by Barbara Pilon
Morgan and Beth waited on me and we're so kind and helpful! Wonderful store with lots of beautiful merchandise. I would highly recommend!
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September 2023 by Austin Rosado
Stopped by the Baycity mall location today and worked with Yola! Great collection and AMAZING customer service! She helped my future wife and I out with our wedding bands and went above and beyond! Thank you Yola!
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September 2023 by Kerigan Williams
The staff at Zales in Bay City are so helpful and made sure to help my boyfriend and me find the perfect pieces! Yola made sure to walk us through every step and answered all of our questions. Definitely recommend her for any jewelry questions and needs!!
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August 2023 by ANTHONY KURLONKO
Beth assisted me with a very difficult decision. Got a much needed honest opinion. Great service!
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August 2023 by Leanne Kuligoski
Beth was absolutely terrific! We found "THE" ring and she made it work for us!!! We are so happy!!! Thank @ Zales in BayCity, Mi !!!
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August 2023 by Marcus Howell
Yola is a very good sales associate and strives to make sure that everyone leaves perfectly happy and satisfied
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August 2023 by Ariel Robertson
Yola is absolutely amazing and strives to make sure everyone leaves satisfied and happy.
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August 2023 by Kelsey Havercamp
They take great care of me and my ring every time! Quick and friendly.
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July 2023 by Jaclyn Vigneaux
Yola has sold us almost all the jewelry i wear. She is wonderful and I recommend her to all friends and family. Every time we go we make sure we get her. I’ve never had any issues with my jewelry. I get so many compliments on every piece I wear.
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July 2023 by Reno Fike
Awesome place. Very friendly staff and always ready to help and offer new product
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July 2023 by cindy schaefer
I went to Zales because they are known for excellence service, but I would never go to Zales ever again. They did a bad job on my rings. I needed my rings resized and polished. When I received them back, one still had black stuff all over. They did clean it off. They were suppose to be the same size, but were not. One ring is bigger than the other. It fits like it did when I dropped them off before getting resized. The polish they did was not good, it still has scratches all over. The rings are suppose to be round, but are not round at all. They are crooked on one side and they told me that's how it's going to look and feel because of the resizing and was nothing that they could do about it. For paying over $780 for the rings, they did a very bad job. I wished I would of went somewhere else. Next time I'll know better and not go to Zales.