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August 2023 by Stuart Raymor
worst app for mobile banking. But I would never recommend getting a loan or a mortgage through them at all. Chase and Huntington are way better options for Morgage and loans. If not a credit union. My dad has been ripped off by independent bank and they got me for $2500 in fees on a personal loan for $2500. Making it $5000.
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May 2022 by Diana D.
I have a RV loan through them. They have yet to join the 21st century in many ways. You should be able to make a payment to them without: 1. Having to use an installment payment book. 2. Having another account with them. 3. Paying $7.00 fee (with no other account) to make a payment. 4. Their advice to use Bill Pay at your other institution. I don't have any other accounts at Greenstone, and can pop online and pay them. Yep, I'm I control freak....I want to have control of when I pay others, not Bill Pay. So since they forgot to send another installment payment book (the last stub, said "we will send you another" I'll wait. I guess they will have to wait too. Payment is due tomorrow and not paying $7.00 because they weren't on top of it. Ugh!
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May 2021 by Catherine Tyson
Independent Bank. Told me someone was trying to withdraw money out of my account. An I don't know who did it. They said it was fraud. An I only had 9.00dollarsin my account and 1.00 dollar in . So what I want to know what do I owe back.
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January 2021 by Matthew Simon
Fast and efficient at the drive through while the lobby is closed except for appointments.
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July 2020 by Jesse Bryan
Friendly and helpful staff!
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May 2019 by Bill C.
Great company and really nice people until they sell your loan. My first loan with them was sold to another company. If you want to be saddled to have to change your routing, change your insurance mortgagee, and change your dates this is the company for you. Even though you pay early they do not forward your payment with to the new company. After I fixed routing to the new company I was sent 2 collection notices and received a harassing phone call. This took 10 phone calls in a month to maybe fix this issue. This horrible loan company that will give you nothing but grief for the life of your loan work with Indep. Bank Not recommended.
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February 2019 by Douglas Hetsch
We had fraudulent checks cased on my account from a bank in Nigeria. We took affidavits and they were sent to independent bank for reimbursement. This is standard banking practice. Not only was Ms Carol Wakley obtuse and defiant in suggesting that this had nothing to do with them. She actually called our bank here in Ky and threatened to file harassment charges against us. BEWARE YOUR MONEY IS NOT SAFE HERE!!!!!!!!!
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March 2018 by Matthew B.
last year I wanted a new bank at the time I was using chemical bank which was ok at the time but I wanted a change I didn't know which bank to use so I got a flyer for a free gift from Independent Bank if I opened a checking account which I did & if you need to open a account talk to the branch manager KELLY ADAME she will be happy to help she helped me when I opened my account & I am very happy that I did plus the staff is super friendly and they got the mobile wallet already up and running like Apple Pay Android Pay & Samsung Pay plus there's a ATM outside which is open 24X7 when ever you need it & so overall I give it 5 stars Shop Local Bank Local
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November 2017 by Chris Town
As a customer and a vendor of mine for over 15 years Independent Bank has been outstanding to work with. I love the people there.
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August 2017 by Gabriella M
They have friendly staff.
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February 2017 by gerald andrews
very friendly staff happy to have my business account there
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March 2015 by Adam Rought
I liked them for the first few months, last experience I had there was poor at best. Took them 5 days to open an account for my wife. She had to make numerous trips and spend lots of time in the building. They kept giving us inexperienced staff, and I pray they didn't mess anything up considering this was a government tax account. 2 stars because its Belding and what should I really expect out of this town?
