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November 2023 by Amber Connell
I had been looking for a new vehicle for a few months. I found an exact match of what I was looking for at Atchinson Ford. I filled out a request for a quote on a Tuesday night. By Tuesday morning, they sent me a survey to help them determine which incentives I qualified for. Then by 10 am, I had a very competitive quote. I decided to move forward and scheduled an appointment for Friday morning. When I arrived, the dealership wasn't very busy. I test drove the vehicle right away while my current vehicle was being evaluated for a trade in. Then we went over the pricing and incentives again and filled out my financing paperwork.When my current vehicle was done, I left. I had only been there 2 hours. A few hours later, I received all my paperwork via DocuSign. The whole deal was done by 5pm. I picked up my new vehicle that night and turned in my new vehicle. Overall the process was very smooth and I am happy with my new car! Jennifer P. was my salesperson. I appreciated her quick responses and willingness to move me through the process quick and efficiently.
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November 2023 by Aadam Afzal
See DONNIE SWINSON!!! From ordering my truck over a year ago all the way until delivery day it was a great experience. My salesman Donnie and the sales manager Gary were so laid back and cool to work with. When my truck arrived it was bad timing had a lot going on and traveling. They told me no worries to come in whenever is good for me. It ended up being over 2 weeks but they didn’t bother me once. In that time Donnie found a rebate for my truck for an extra $5000 off which was amazing. This dealership is pretty genuine about taking care of their customers and making sure you get a good deal. That’s tough to find nowadays especially with the market for premium cars and trucks. Thank you Donnie and Gary and everyone else at Atchinson!! See you next truck!!
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November 2023 by Kevin Pence
The Atchinson Ford Quick Lane team is the best around. From the courteous and friendly service desk, to the explanation of the service, the timeliness of the work preformed… this is the place to take your car or truck in for service. I always use the Atchinson Ford Quick Lane for my Super Duty “the works” oil changes to the 4th set of tires for the last 180,000 miles.
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November 2023 by Johnathan Campbell
Bought my first car through a dealership today. Chris Roger's made the whole experience as painless, and as quick as he possibly could. With the help of Jessica Pinson getting me approved for my financing. I'm extremely happy with my new purchase and I could have asked for a better team to help me in doing so!
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November 2023 by Brandy M
I got my first vehicle from them 6 years ago and from the day I walked in till today when I got a new vehicle Chris Rogers was very kind and helpful. He is wonderful and shows what great customer service is. They care about their customers especially Chris Rogers. Jessica the person who helps with financing is wonderful also I did not deal with her when I first got my vehicle but she showed great customer service and made everything go smoothly. I would recommend anyone in the Belleville area to to purchase a vehicle from them because they truly do care from the moment you step into the door from the moment you step out of the door.
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November 2023 by mary rish
Previously posted a bad review after dealing with Patrick the sales manager who has poor customer service skills unless he is trying to sell you a car he tried to get me to violate Fords A plan rules to get a new deal and when I said no I wouldn't do that he told me I was stuck with a truck I did not want. Aaron the general manager and my sales guy who I have dealt with for many years were able to fix the issue and satisfy my issue. If you go to atchinson ask for Ron O'Neil! he is honest and works with you. Avoid Patrick the sales manager if he is only available run opposite direction he is a liar and needs training on problem resolution and how to treat customers! thank you Aaron and Ron I love my truck!
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November 2023 by Michael T.
Went to Atchinson's lot on a Sunday, found several F150 trucks that were suitable for my needs. Called the dealer first thing on Monday morning and talked to salesperson Wess. Spent 15 minutes on the phone going over options, checking availability, giving him details he asked for. Said he would call back shortly. That was the last I heard from Wess. Apparently with the 154 F150's that are in inventory, they did not need to sell any more. After striking up a deal at another dealership, I thought I'd let the new car manager know that they lost a sale and left a message for him. Never heard back. Honestly, you could not have had an easier sale. I'm so amazed that Wess and the Sales Manager can let a easy sale slip through their hands like this. Just blows me away.
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October 2023 by Ava
Rob, you need to see ROB! I can’t recommend Rob enough and everyone at Atchinson Ford. We went to about 3 dealers before we finally pulled the plug and Rob was extremely patient with us while we got our affairs in order to complete our purchase. We also had a trade in and Rob went above and beyond to ensure we get the best value for our trade in. If I could buy 10 more cars to support Rob, I 100% would! Look no further than here and more specifically, ask for Rob!
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October 2023 by Jaclyn Wanshon
I had to trade in a lease and one thing I never look forward to is being at the dealership. Let me tell you that this process was so easy and only about 1 hour of my time! My salesman, Matthew Lemons, was extremely happy to help, worked quickly and provided stellar customer service. I would recommend anyone that is looking to lease or buy to visit him at Atchinson Ford.
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October 2023 by Tina Foley
We had the pleasure of working with Chris Rogers. This was my daughter's first car purchase and the process was very smooth. He was communicative and has a friendly demeanor making her feel at ease during the process. I would highly recommend him if you are in the market for a car. Everyone we encountered at the dealership was friendly and attentive. Excellent customer service!
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October 2023 by Jared Lewallen
Chris Rogers made it very easy and quick to get into a newer pre-owned vehicle. Chris made sure I did not leave without a safe and reliable car. Very Trustworthy and Professional. I was not pressured one bit to buy. 100% would recommend Chris to anyone looking to buy a newer car. A great first-time car buying experience and I will definitely be back to buy my next vehicle here.
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September 2023 by Bobby G
I recently went in to buy an Explore from Chris Rogers. He was helpful all around. He made my experience easy I had not purchased a new car in 18 years so a lot of things were new for me, but Chris helped me out by walking me through the process.
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September 2023 by Matthew Taylor
I worked with Chris Rogers at Atchinson and had a great experience all around. I traveled from Wisconsin to Belleville, MI to buy my F-150. Atchinson had great prices and a great selection. Chris worked with me via phone and email to answer all my questions leading up to my travel date. I felt comfortable throughout the whole experience. Working with Chris was like working with a long-time friend. He really shows that he cares, and that made the car buying experience go very smooth. If you're looking at a vehicle at Atchinson, I highly recommend reaching out to Chris Rogers!
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September 2023 by Frank Early
Visited the dealership on 9/11/23. Arrived and walked around a few minutes then this salesman walks out and introduces himself. Have you ever met someone and instantly knew you liked them? Well that was Chris Rogers for me! I ended up buying a 2020 Ford Escape. Probably the easiest sale I've ever been involved with. Chris Rogers made my trip to Belleville and Atchinson Ford worth my time and effort.
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September 2023 by Delbert Filer
They went above and beyond caring for our needs. Both Used car sales Chris F. And Service advisor Cody A. Went the extra mile making our purchase and subsequent service to our Flex a good experience. Trusting relationship with Dealership has formed.