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October 2023 by Cynatt Hussein
I recently had a disheartening experience with Fox Auto Parts. I had purchased a warranty for my transmission, only to find out that they refused to honor it. To add to the frustration, they attempted to charge me additional fees for the repair. What was particularly disappointing was the lack of professionalism and rudeness displayed by their staff throughout the process. It's disheartening to encounter such a lack of integrity and customer care in a service industry.
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October 2023 by Cynthia Solomon
This place fixed my transmission gave me a one year warranty. The transmission went out four weeks after the one-year warranty. They would not honor the one-year warranty and tried to charge me Double for a new transmission. DO NOT GO TO THIS PLACE They overcharge on labor and parts, very rude and very unprofessional.
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October 2023 by Dani Hachem
Was quoted $90 for a rim, but when I got there they changed the price to $110, very bad customer service.
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September 2023 by Jack Bowers
Ya short and simple been doing bussness hear for years and years. But nat again after today. Highway ribbery and discusting attitudes. 30 dollars for a window switch that is 43 new. Get out never ever ever will i step tgrew nor do bussiness again. You guys musta changed hands or somthing. Because fox auto or wht ever you guys call yourself you guys blow
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September 2023 by Patricia Gustafson
Ordered a drivers door. In was at Fenix's shop as said but it them 6 days to get it 2 miles down the road to a body shop where they originally said they would take it for me. I also checked on it to find out why it was not delivered twice during the week. They not only dropped the ball once but twice. So my van/camper is at the body shop in the rain with a hole in door getting wet because Fenix dropped the ball. Do you think they will replace the 12 in memory foam mattress I have in there that is probably wet and molded?
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August 2023 by Kymberlee King
Husband had a great experience, super friendly staff, especially management. They were beyond nice to our son as well!!
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August 2023 by Mac N' Geez
Great place to work! This team really knows their stuff and takes care of their people. So glad to be part of the team.
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August 2023 by Peter Glassman
Bryan at Fox Auto Parts(Fenix Parts, Inc.) compromised our personal details to random people. Avoid using this guys..i am now scared as they have lot of our company details with this guys..tired calling and resolving the issue but they hung up on my face..worst experience ever..avoid using them guys
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June 2023 by Ahmad Alhadithi
I have a very bad experience with one of the Selseman (AJ)He shows me a picture of the part and we agreed on the price, I have to drive 4 hours to him, then he sold me something completely different from the one in the picture, I think a man shouldn't lie to get some extra money,
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June 2023 by Tanner Kucharek
Last year I had to find a transmission for my car.Joey was extremely helpful.3 months later the transmission blew and I had to contact fox for warranty claim.Joey was extremely understanding and easy to work with.In the last month, once again I have to use this warranty to replace the trans. Again, Joey was extremely helpful.It's super nice to have a contact at a place like this. Very easy to talk to, very understanding, and very helpful.Joey, thank you for all of your help.
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May 2023 by John Acker
This has to be the nicest junkyard I've ever been to. I was a little turned off by the $2 admission, but it was worth it. I was given a printout of where all the similar vehicles were located and a color too. This made it so helpful to find what I needed. I will definitely return!
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May 2023 by Christopher Sebastiani
I highly recommend the U-pull & the full service equally. If you're a do-it-yourselfer, U-pull might be the right choice for you. Fox has a wide variety of cars, making it likely they will have the part you're looking for. The full service center staff are very knowledgeable they will have your vehicle fixed & back on the road. The mechanics at Fox are in high demand, so make sure to call ahead to make an appointment.
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April 2023 by Adam Williams
Kevin was awesome. Nothing else I can say besides professional and down to earth. Didn't rush through the call and was patient with me through searching for multiple parts..???update!!!! Part came a day early and Kevin went above and beyond to ensure delivery.couldnt be any happier with a business..100% satisfied
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April 2023 by Maurice Morton
Was a great experience. Went to the U pull side to look for a battery holder the lady at the counter was very helpful in finding the Vehicles in the lot and upon checkout, it was a pleasant experience also the guy at the counter was awesome will definitely return.
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April 2023 by KAN Concepts
The crew at Fox are experts, they are quick, knowledgeable, and friendly. I highly recommend them for used parts! Thanks guys! -Alex
