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October 2023 by David Gustafson
I really like Menards. They have more than HD and Lowes. It is quickly becoming my go-to place for building supplies. The only problem is finding what you need. It is so big it takes forever to get in and out. Order ahead of time and let them find nit. Same with Lumber, save time, order online, then gonpick it.
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September 2023 by Marsh Vinson
I love the store part, but getting fence panel delivered to your house is a different story, like they threw the worse panels in a pile and shipped them. Management was not really a help, my contractor called them to try to explain and they ghosted him. Never again Menards.
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September 2023 by Judaea Murphy
Asked THREE different people to help me with blinds, and NONE of the would! Absolutely WORST Customer Service I have ever had!
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September 2023 by Brian Bonnici
Place is stupid. "No pets allowed except service animals" sign on the front door. They also have rock islands (so your animal can't relieve themselves) leading into the entrance instead of the standard patch of grass you normally see. Even if you do have a service animal to bring in, they discourage it by not having any grass areas leading up to the entrance.Ive taken my dog into numerous Home Depots and Lowes without issue. In addition, I've seen tons of people with their pets in those stores and not once have i seen people not cleaning up after their pets in the stores or even on the grass leading into said stores.Be pet friendly. Change your policies.
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August 2023 by Jessica B
Big shout out to Vince in the lumber yard! He and another employee, whose name I didn’t catch, helped me load a bunch of wood into my truck and ensured the wood was secured and wouldn’t fly out the back. Vince was very personable and incredibly helpful! I owe you meatloaf and mashed potatoes, Vince! ?
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August 2023 by W. John Ruffing
This chain typically has the best pricing (among HD and Lowe’s). However, one exception is Harbor Freight. This store is ALWAYS clean and neat- a great palace to shop!
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July 2023 by BNGO USA
Nice and clean place with large variety of materials, however, the man working in the plumbing area was unfriendly and lacks customer service skills. He seemed angry and in bad mode and his name was Ed. I had to drive further to Home Depot in Canton for better pluming service. Am giving this place 3 stars and not one because i had great customer experience service from both Alana & Kyle at the Decorative Light Bulbs department.
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July 2023 by J M K
Very shady on appliance sales. We were about to buy a stove and microwave. Discussed delivery and taking the old appliances with the sales person who never once mentioned any charges. When he wrote the order up and took us over to cash out, the girl hit us with 200 dollars of charges to deliver and remove our items. We asked why the sales person never mentions anything and she’s said they are not supposed to talk about those charges. Shady shady. Needless to say we walked out and they lost a nice sale.
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June 2023 by Eric Brackman
Menards is a great home improvement / hardware store. I shop here regularly. Staff is always friendly and very helpful even if it's not their department they still assist. Id highly recommend shopping here.
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May 2023 by Linda
Due to power surges from DTE into our home from what we've learned is a transformer low voltage at our pole - we lost our Wifi phone system, three phones, and our sump pump. We have had people in cleaning up our flooded basement from 4" of water. So far $8,000. We have had to purchase Sterlite containers of various sizes. Menards has been $3-$4 higher than Walmart. Tonight we purchased the last 66 quart one they had with a lid. The other 4 had no lids. So we went to Menards and were told they do match Walmart prices but since we told him we purchased the last one with lid he couldn't match discount. Sent us to manager who first denied since she said Walmart only sold in packs of 8 - not true. I said they sell them separately and we purchased the last one and showed our receipt and the $3.00 difference. The manager said since we said they didn't have any she couldn't honor the price. She said we must have purchased something different - we offered to show her the one we bought just outside the door in our van. Nope she wouldn't even give us the courtesy of looking at it. Then she looked at our receipt and said oh yours isn't purple - what does that matter they have purple, black, blue, green just like your store. We asked if we needed to return the one we had so they show a purple inventoried one in stock to save $15! Ridiculous and childish on her part - it seems Menards in Belleville does not value customers. Also, they had no Ameba's available and said one was coming up - but when it came up I had to walk back to the parking lot to get it myself! Having just gotten out of the hospital a few days before it was not fun but couldn't walk all over store.Having strongly advocated for Menards to come to Belleville, based on a store our friend works at outside St. Louis - I have been nothing but disappointed and avoid it if possible. So far we find it lacking handicap accessibility to and from parking lot. You have to either park in the middle between In and Out doors, long walks to get to products and having no cashiers at both ends. Also they do not honor Veteran discounts and they boast an 11% discount but takes six weeks to get it and it has to be spent within a certain time for another product! That's not a discount - Home Depot matches prices, gives Veterans 10% discount immediately.
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April 2023 by Andy Montes
Called looking for some tiles and the young lady went to the isle and found them and put them aside for me, I didn’t get her name, but she has red hair and was very helpful. All the employees I came in contact with were friendly and helpful. Nice job Menards.
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March 2023 by Frank Grzybek
Food was great. Possibly a little less spicy than normal, but was early in the day. Service was slow. One server for whole place. Finally sat ourselves. Second server arrived and bent over every which way to make things right. Did a phenomenal job.
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March 2023 by Denise Mussio
No problem with a return. And Roxanne was helpful with ideas for finding or cleaning something they don't carry at the store in still need to check website
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February 2023 by Bradley Williams
I love being hung up on 4 times because the person doesn't want to deal with the service part of their customer service job. Rude teenagers for workers ruin the place and image of the people who actually try. Horribly managed from the very start, never improved.
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December 2022 by Nick Tiede
Great place with nice and knowledgeable staff. Seems like everyone who works there is always happy.
