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March 2024 by Robert Doyle
Always clean. Good front desk staff.
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March 2024 by Jessica West
If I could give a zero I would but I was trying to upgrade and I asked the lady on the phone said I needed to come in and do so I came in and they said my payment was processing when it was clearly taken out of my bank account so these people don’t know what they hell they are talking about.. I will be going somewhere else
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March 2024 by AJ Jero
Good place, lots of great equipment and spaces to work out. They app let's you know if the place is crowded or not. Not all weights and guys bullying you out of spaces.
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March 2024 by Grace Grillo
Very clean and everything in working order
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March 2024 by Brandi Melow
This location is always clean and the staff is always nice and helpful. My only complaint is the trainer quit and there isn't a replacement yet.
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February 2024 by Brad Robinson Jr
Always a good time, staff is awesome
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December 2023 by Cynaira
I wish I could give 0/5 stars. I experienced the worst treatment from assistant manager when trying to sign up. Then I tried to speak with another manager by phone I was told they could not give me any contact information and they’ll see what they can do. Judging from the reviews he’s been rude to others as well.
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October 2023 by Tash C
Great service, clean gym, great staff very kind and friendly! Emilee is a very hard worker, always see her working very hard and she great with remembering customers. A lot of the staff is great with remembering customers . I left the franchise a while back to go to a different planet fitness and regretted it, so glad I switched back. Love this planet fitness and Garden city as well , only two I ever go to.
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October 2023 by Andrew Kobylarz
I signed up for a black card membership and attempted to use it on day one with my son as a guest. They wanted his school ID and birth certificate before they would let him in. They claimed it was in the policy when I signed up. It was not. The manager stepped in for the person I spoke with and was confrontational about it being policy. I asked him to cancel my membership as I could not use it. He graciously stated he would and then asked me to sign an electronic pad without showing me what I was supposed to sign. Speaking with other black card members I know, they have never been asked for birth certificates or school IDs for their children at their Planet Fitness locations. The club agreement only mentioned signing a liability waiver form for those under 18 and above 13.I went back and spoke with Justin, same person that stepped in previously, and he was much nicer and calmly pointed out that it is a "verbal policy", which is mentioned briefly under the rules section of the agreement. We then discussed that it is only a franchisee rule and not corporate policy. It's unfortunate that the one local to me and the next closest one are both owned by the same franchisee. I eagerly await the opening of the new community center and hope they offer affordable gym options for families.As an update after reaching out via the social media request, I was asked to contact the club to have the regional manager reach out to me. Justin at the club stated there was no regional manager and he was the only in charge of enforcing the policies but he also has no control in making those policies. I reached back out to the social media people and they have gone silent so just because they respond on here doesn't mean they actually care. I advise everyone to find another gym and not patronize this company.
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October 2023 by Jms S
Don’t know why, but this location insists on BLASTING the horrid PF music. I can’t even hear my own music with my ear buds on, and I’ve never seen anyone else w/o headphones. This garbage is a uper annoying and zaps my workout motivation. The facility is nice and staff is good, but I might go back to Ann Arbor. Been to at least a dozen PF locations and have never had to deal with this. No one wants to hear that!
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October 2023 by Nabila Wasi
This is the rudest, most unprofessional, scam of a gym! Go elsewhere!There are sooo many better gyms that don’t employ miserable narcissists with fragile egos who take it out on customers.After repeatedly telling this establishment that I do not want a membership here, I am still being falsely billed. Their customer service in the Philippines can’t help so you have to come into the location.I came in to reiterate to the “manager” who insists on talking instead of listening, that I do not wish to continue being billed for a service I cannot use. Makes perfect sense right?Not on this “Planet.” ??After signing a cancellation agreement and telling Mr Fragile ego that I have to go and he can email me, he proceeds to get into a control drama and attempts to “throw me out” when I’m already walking out the door. Who does that?I’m already leaving and plenty of times I told him that I did not have the time to get into it with him. Clearly he’s aggressive, confrontational and wanted to argue.I just signed a cancellation agreement and expressed my distaste for this establishment and I’m walking out the door, why would a “manager” proceed to follow me out, attempt to make a scene, and threaten to “ban” me from a gym that I’m willfully leaving?Talk about rejection, control, and professionalism issues.Is this is what you call customer service Planet Fitness?I see plenty of reviews reflecting on poor management and your organization needs to do a better job at employing people that know how to treat people. You might want to also include some mental healthcare because this guy clearly has mental health issues to personalize a cancellation and proceed to act out on his perceived rejection.We go to the gym for wellness. Not to deal with unhealthy, toxic employees with fragile egos.
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October 2023 by Fadia Abouelaila
The absolute worst PF I’ve ever been to and a disgrace to the franchise!It’s worth it to go to Canton where people have more decency and know how to treat others with respect.
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August 2023 by Remy Sebald
Just wish it was open 24/7 instead of 24/3. Got a nocturnal work schedule and the best time to work out is 2 am. Friendly staff and cool classes though!
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August 2023 by Terry Bell
Always clean! I've bn a member since this location opened. Love it.
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August 2023 by Tell Tell
Decent gym. Has a good amount of equipment, just not enough free weights. But for just getting exercise and hitting specific muscles, it’s good.
