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March 2023 by Bella B
I had an issue with my car when driving from ******* to *******. ****** and DJ understood my dilemna and checked the car and repaired it so I could be on my way. They discussed the issues every step of the way. If I lived closer, this would be the only dealership I would ever use!!
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March 2023 by Bella B
I had an issue with my car when driving from ******* to *******. ****** and DJ understood my dilemna and checked the car and repaired it so I could be on my way. They discussed the issues every step of the way. If I lived closer, this would be the only dealership I would ever use!!
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October 2022 by Ethan P.
Update 10/22/2022 the auto service contract that Brookfield sold me. Finally did a 3 way call with me said they would pay for rest of the repair. I have yet to get paid back. Let's add to that after my car was serviced at Brookfield Chrysler (which by the way sold me the car with a remote start feature) that worked when I took the vehicle in to get this major work done. All the sudden my car won't shut off when I removed the key. I had to lock the doors to shut car off. I returned the car and they basically told me my remote start was a aftermarket. Yet they sold it to me with this aftermarket feature. The service department called my I said "it worked before the repair" they disconnect the remote start and gave me car back. I asked the service manager what I can do. He told me to take it to summer shop that's not Brookfield. I wrote Andy the manager a letter in the mail. I've been blatantly ignored and still no follow up or problem fixed. I will not be recommending Brookfield to any car buyers in the future.
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March 2022 by Matt P.
In 2019 I bought a brand new RAM and a Used Jeep from these crooks. My wife and I bought an extended warranty for 2400 dollars for our Jeep. At the time, we were told the extended warranty was good for 5 additional years or 100000 miles. The jeep currently only has 51000 miles on it and it hasn't even been 3 years. I take it in for repairs this week and was told the warranty expired already. They tell me now that the warranty started when they first got the Jeep, not when I bought it. Why would I pay 2400 dollars for a 5 year warranty that is only good for less than 3 years. They use shady sales tactics in their warranty department!! Brookfield you lost a great customer with your Greed and dishonesty.
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February 2022 by Mark Rutherford
Horrible experience they do not do oil change or tire rotation on their website. I scheduled this a week ago. And they say it’s first come first serve basis I could be there at 8:30 AM and still not get my car done till after two or three… They should update their website and their service department. Very inconvenient
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January 2022 by Lynda Siriano
Sally is the best! Great deals, spends time and has patience. Listens to what you want. Thanks!
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January 2022 by Aline Ferreira
We had a great experience buying our new Jeep. Tony Favela worked hard to match our needs. We definitely recommend stopping by when looking for your next car.
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January 2022 by Eric Johnson
The service center does good work. I wish the waiting area was a bit nicer. At least the coffee is good. And they had wifi I could use to work while I waited. Friendly staff. Can recommend!
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November 2021 by Kodi Scudamore
I had an amazing experience buying from this place! My salesman, Brandon, was very professional, fun to work with, and took extra time to teach me how to drive a manual so I could get the car that I fell in love with which was the 2013 Honda Civic Si! I knew it’s what I wanted from the moment I got there, so he did what he could to make it happen for me! The entire experience was pleasant, all the way down to financing! Very nice team at this location. If you’re looking to buy a car, go see Brandon!!
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November 2021 by Jana Vetere
For our 45th wedding anniversary, I surprised my wife with the 80th anniversary special edition Jeep Grand Cherokee. Sally was wonderful in the fact that she spent about twenty minutes with me and I was sold! My wife picked it up the next day with balloons and a Happy Anniversary sign on it.Sally made us feel like we were part of the Brookfield family..Financing was a breeze, thanks to Rob. We’ve owned Jeep’s since 1998 in two different states and this was by far the easiest, and happiest we’ve been!
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October 2021 by Mary Gignac
Took my car into service for an oil leak.Like all places, they are suffering from staffing issues but were able to fix it the same day. It was a pretty extensive repair and they made sure to get it covered under my warranty. Wait up in the dealership lobby - much more comfortable and open. All the staff was extremely friendly and helpful
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October 2021 by adam merritt
5-Star service department. I was passing through the area when I had an unexpected repair that needed to be made. I got there first thing in the morning and even though they were short staffed on this day and I did not have an appointment they managed to squeeze my truck in for repairs.The staff could not have been friendlier. The service manager is very helpful and knowledgeable.The repair took all day but it was a big job. They had all the needed parts on hand.I would highly recommend their service department for anyone in need of repairs.
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August 2021 by George King
Great car buying experience! My salesman, Brandon was very accommodating and professional, and I love my new car! Pricing was fair, staff was very friendly and professional.Leaving 4 stars because I was unhappy about waiting for an hour with a 3 year old after I paid for the car because there is only 1 person out of the 8 people I saw in the building that could finalize my purchase. I understand policies, but, this just seems kind of ridiculous to me.Definitely recommending this dealership to buy from, just come early!
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August 2021 by Tameka Williams
Buyers Beware. My mom traded in her 2018 Jeep Grand Cherokee with 18,000 miles in Excellent condition and they only gave her 20k for it. She leased it from them in 2018 and when her lease expired, she paid the remaining balance. The guy told her he gave her 20k because that was what she paid off minus the taxes. What happen to how much the car is worth? According to Kelly Blue Book, the traded in value was around 31k. What she paid DOES NOT have anything to do with it. She ended up purchasing a black 2021 Jeep Grand Cherokee with 59 miles for over 49k, but a so call third party website has it 43k. Unfortunately I could not be there with her because I live in California. They fast talk you and take advantage of older women who come in there by themselves. She was there for 5 hrs just to buy a truck!! RIDICULOUS!!
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July 2021 by Crystal Saffell
Sally Waldrop is absolutely amazing and beautiful
