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May 2023 by Val Eltzroth
I will never again use JH to prepare my taxes. For my tax year 2021 they prepared federal, MI state, and IL state taxes on March 15th 2022- all 3 returns were wrong and it wasn't until the various goverents sent me tax bills that I found this out. I contacted JH and they refiled my taxes which were sent in in November of 2022 and today 4-29- 2023 I got a notice from the irs that the refile was still wrong and that I owe additional funds. They don't stand by their customers the original filing in March 2022 fee was refunded and the amended filing was not charged but MI state is still saying I owe them money and JH has basically not helped in getting that resolved. NEVER AGAIN what a disaster, my 2022 taxes have been filed and completed (by a different individual) and yet my 2021 taxes are still being audited and disputed by now both MI and the federal government- first ever filing issue/audit of either state or federal government returns in over 35 years of income tax filings!
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March 2023 by Tania Young-Hinkle
Roslynn, took care of me qnd my husband. This was our 1st time coming to JH. We felt very good about her. Roslynn was very nice and knows her stuff. I would recommend her to everybody. She will get it done.
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January 2023 by Ramondo Little
I give Jackson Hewitt 5 stars they no how to treat a customer and get you back as much as they can in taxes very professional.
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December 2022 by Ashley Kent
There so friendly and want to help you
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April 2022 by William Dietrich
Roslynn Williams , made it a wonderful experience . Great return , for a fair price .
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March 2022 by The Truth
My father got his taxes done at this place and a couple weeks later he received a letter from the IRS stating that there was in error in his taxes. Then he called the office to help him fix the problem and they told him to go to the office to receive help. When he gets there the office is closed. Apparently the lady went home because she was "sick" and never called back to confirm she was not going to be available. He then calls again and they told him HE needed to make a call to the IRS even though it's their responsibility to do so because he's paying them a huge amount of money and trust to help him. It's clearly stated that he will receive IRS Audit assistance because he is also paying for that.They just waste your time and money, I guarantee there are a lot more better places to go.
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March 2022 by Tiffany Warren
Over charge for something that is completely free to do at freetaxusa.com
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February 2022 by Candice Roow
I have went to Jackson Hewitt for three years now and this has been the worst experience I have ever had. I will not go back to Jackson Hewitt ever again. It started off with my appointment being cancelled and I was not called to reschedule my appointment so I arrived at appointment and found out that no one was there after driving almost 30 minutes. After calling them, I was told I could go to another office so I did. The office was another 30 minutes away. Once I was there my taxes were done and something didn't seem right but I wasn't sure how it was supposed to be done and that is why I pay them a very large amount of money to do my taxes. The next day I spoke with someone else who said I should have never been taxed on my 401k rollover when I never touched the money. So, now since my taxes had already been sent in, I now have to amend them. So, I scheduled another appointment with a different person. I decided to call an hour before my appointment to make sure someone would be there this time and once again my appointment was cancelled and this point they rescheduled and never reached out to me to let me know. I am upset. I try not to complain because I work with public but this is very disappointing to me that they can't call someone to let them know they changed the appt. So, after all of this stress I decided to take my taxes somewhere else to amend my taxes. Found out they messed up other stuff on my tax return as well. As the other company was trying to amend my taxes, found out that they didn't give me a copy of my state taxes. So, I get online to Jackson Hewitt account and was going to open up my state return so that I could print it out. Well for some reason it will not upload and I can't print it out, so they told me the only way to get my a copy of state tax return is to go all the way back to Niles ( almost an hour a way) where I had it done in order to get a copy of it, when I should have been given a copy in the first place. The copy should have been included especially since I paid them so much money to have them do my taxes wrong.
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February 2022 by Michelle singh
Our experience this year with our taxs being done was excellent Rhonda was very experienced an very professional an did her best to take care of all our tax needs.I would highly recommend this location for great service.
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February 2022 by Katrina Williams
They do they best to get you the right amount back and also they quick and very respectful they make sure you are comfortable with your return
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February 2022 by Mariah Williams
i like Jackson Hewitt they are great people thank u alot for the help
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January 2021 by Griffon Lutz
Tina is very nice and professional. I will be returning next year.
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January 2021 by April Johnson
Friendly Profession staff, and business was clean. Staff talked to us about our taxes and Explained everything.
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January 2021 by Mariah Williams
I love that place the lady there is great
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January 2021 by Chola Musonda Mumba
Excellent customer service. They have always been able to answer all my questions or pointed me in the right direction. Thankyou Jackson Hewitt.
