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February 2024 by Lilly
Doesn’t deserve my one star.. to say the least, worst costumer service and employees ever. Went in yesterday with my older sister and my friend just to shop at Sephora and left humiliated. Accused of shoplifting, and was kicked out for absolutely nothing. They have no idea what they are doing. They first accused my sister of shoplifting and then turned it on me and I’m sure if we weren’t kicked out it would’ve been my friend next. I suggest getting employees that don’t harass people and accuse them after proving their innocence. It’s not the fact that we got accused of stealing its the fact that we were kicked out of the store for doing absolutely nothing at all. As I said before, they have no idea what they’re doing at their grown age following around young girls for doing nothing.. I GUESS I should’ve went to Ulta instead of Sephora. Rude for no reason, Sephora in Benton Harbor will MOST DEFINITELY not be getting my money.
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February 2024 by Jessie.
Accused of stealing and was kicked out. Claimed they saw my friend put a lip balm in her pocket yet didn’t show us the footage. My friend emptied her pockets and we were still told to leave. Why have testers if you can’t even use them without being accused of stealing?
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February 2024 by Jackie M
Doesn’t deserve a single star. Went to sephora in this store and got accused of stealing. I had my own lip balm that I brought in, that they didn’t even have in it in stock here. How could I steal something they don’t even have. Some white lady with purple in her hair who can’t do her job right wrongfully accused me of stealing. Was asked if I was stealing I said no because I wasn’t. I told them to check the cameras and look for themselves, they did. Then they go on to accuse my little sister for stealing. So was it me or her??? Literally didn’t even know what they were talking about, they were just accusing left and right. Attitude was given from the floor workers and the manager over the phone. I told the manager I was wrongfully accused of stealing in this store. Manager over the phone said “is there something I can actually help you with?”. This has never happened to me and it was handled extremely poorly. Hire better employees that can do a simple task and not just accuse left and right. We were the only people of color in there and of course WE got accused. We got asked to leave after this because they didn’t feel like “dealing with it”!! This place is a JOKE. No type of professionalism was taken here.
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February 2024 by Debbie Benson
Great store! Friendly and always willing to help! Great coupons and sales!
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February 2024 by Ruth Szawara
At my visit today in Sephora the girls Diana and Amber were very helpful. The other girl that works there too with the short hair is always very kind and helpful too. Appreciate the friendly attitudes.
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February 2024 by JoAnn Camp
Need to get price scanners back on. Very inconvenient not being able to check prices
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February 2024 by Emily M.
Update on my last review of the unprofessional women we had to deal with at this location, contacted corporate professional and was granted the points & kohl's cash, and "reports were sent to the location" about Cassie the manager, and the woman who refused our service in electronics saying we were involved with a man from Minnesota & lying about having an email about limiting our purchase. Thank you to the professionals that helped us, and shout out to EVERY other Kohl's but this one, we love you!
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January 2024 by Susan Dale
I went to Lowes but was told they do not sell coffee makers in store. I was directed to Kohls by a Lowes employee. The employee stated that Lowes has a large selection. I was in Kohls to purchase a new coffee maker and noticed a employee following me around the store and peeking at me around corners. I have a zero balance on my Kohls credit card so I was going to purchase a better brand coffee maker but I decided if I was going to be treated like a suspicious person without cause I didn't want to shop there. I immediately left without purchasing any item. I bought my coffee maker at Walmart.
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January 2024 by Sharon Dixon
Great store and Penny was fantastic.
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January 2024 by Lisa Berry
Ms. Penny has great customer service, very friendly, knowledgeable of her job, and was very helpful at applying for a credit card!
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January 2024 by Cesar Senna
Good quality merchandise at reasonable prices.
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January 2024 by Jackie Adams
Happy to have such a nice store in our local area.
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January 2024 by Cat Head
Very clean, well organized. Great staff.
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January 2024 by team Moose
Fast checkout, friendly and helpful, Penny was awesome!!
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January 2024 by Ashley Caldwell
Penny, your touched my heart. God is good . May God bless you