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March 2024 by Rhonda Jackson
First time visit, GREAT service, EASY checkin, Dr. Rhonda listen and answered all my questions. The stafff was friendly & polite. I would go back to this location, very clean facilty. RJ
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March 2024 by Dimone
Not a good experience this time from front to back which took me by surprise. Maybe the receptionist was tired I don't know but my main issue was the male nurse practitioner who had a horrible bedside manner and there was an incident for which he later apologized but yet still unacceptable! I started not to post but it kept nagging at me.
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March 2024 by sheryl ledin
The staff was really nice and I was given a slushi when I left. However the last 2 times I was there I was given the wrong diagnosis. The 1st time they said I had an infected tooth which turned out to be an ear infection. The last time they said it was an ear infection and the strep test was negative. But turned out it was strep. So sorry not going back.
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March 2024 by Mischievous Kae
The NP who saw me was amazing - not only was she empathetic when I showed her my injured arm, she gave me information on locations at nearby churches that did health exams for free since I am not insured and paid out of pocket. I wanted to get it looked at again by someone else since the bruising and swelling wasn't going down after nearly a month since the injury happened. She thoroughly examined it and even provided additional prescriptions for healing/pain and a note for work in case I woke up with terrible pain. Plus her information in case I had more questions. Fantastic patient care overall.The reason I'm taking two stars out though is due to the CNA who took my vitals and asked why I was in. I said I wanted to get my injury checked on and this girl chuckles and acts like I'm there wasting everyone's time. She said things like "What do you think the nurse will do for you?" and "You should have come a month ago when it happened, why are you here now?" I even showed her my black and blue elbow and how swollen it was and nope, she shrugs and says 'ok, all I see is a bruise.' At that point I didn't want to talk to her anymore. You are not a nurse or a doctor, what gives you the right to make any judgements on whether my reason is valid? Again, I no longer saw the need to discuss things with her and said to just let me speak to a professional. She laughs again and says 'I dont think she will do much for you but ok'. I wait to see the NP on duty and I was wondering if I would actually receive the same unprofessional attitude. Wrong. NP was the sweetest and one look at my arm and she was instantly concerned about possible infection in the cartilage, etc. One person can really ruin it for someone, especially someone who has no business playing doctor or any healthcare provider. If you encounter someone like this, just stop engaging and ask to speak to the professional instead. Don't waste your time with individuals who let some title get to their heads.
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March 2024 by Mari Scheffler
They were very polite. Prompt. I appreciate the sensitivity they showed.
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March 2024 by Andrew Engelking
Needed some antibiotics for a tooth that was bothering me and besides a Lil wait everyone was super polite and really appeared to care about my discomfort. So I'll definitely recommend to friends and family. As well as I'd go back for any other ailments in the future.
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March 2024 by Casey Holley
Made an appointment for a child. They pushed her off to see an adult walk-in because he had been waiting too long. The digital display was showing she was 1st then they opted to bump her off. It's now nearly an hour past her time and she's still waiting in the waiting room.Staff members are rude and uncaring. Do NOT recommend now. This was much better before it was taken over by WellNow.Update: Back here again for another kid appointment. Once again, well past our appointment time without any care but people waking in without appointments are being called in. This office should be closed because it's the worst medical care ever.
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March 2024 by Faith Shreve
My experience at WellNow was quick, efficient and pleasant. The staff were friendly and knowledgeable. The facility was clean and quiet. The experience was great from the front door until the time I left.
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March 2024 by Alex Moore
Service was quick and concise
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March 2024 by Daniel Bartz (Danny)
PA Kyle Bergan was thorough and personable. Facility is clean and scheduling an appt is very simple. Great walk in clinic!
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March 2024 by Melissa
The people are very nice, but it's an urgent care, so there's always a really long wait unless you schedule ahead. Their registration site leaves a lot to be desired also as it ways crashes.
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March 2024 by Joseph Killey
Great care provided by the staff, however their billing policy is totally wrong when it comes to my copay and insurance. More of a corporate issue is what this is. Apparently they don't understand how the copays work (it's ALWAYS a $20 copay regardless of what my deductible is). The staff is a 5, their billing department is a 1.
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March 2024 by Erica Mcgoldrick
It must have been a rough morning as I was greeted by the front desk girl wearing blue curlers in her hair. By the time I was finished with my appointment with the doctor could not perform and promised me a refund I found that they don't know how to give refund on my copay. Asked me to wait around until 2:00 where I said you know what the minute I see a girl at your front desk with curlers in her hair I was not expecting too much and I walked out. This is definitely not the place my health care needs. Ghetto at best!
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March 2024 by Mariana
Great place
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March 2024 by Kristine Gersonde
I have had great experiences using the WellNow urgent care. They are very kind and very considerate of your issue. They have diagnosed and treated me each time with dignity and respect. They have prescribed the correct medication each time and set me on a course for wellness or healing. I would highly recommend them. You can actually choose a time that suits you on the website. I have never waited longer than 10 minutes and most often I got right in. I tell everyone about WellNow and they have also said that they too had a great experience.
