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September 2023 by Lynda Pepper
Just came here for a shower. I fuel at TA’s and Petros so I had to pay the $18 cash here. For $18 I expect a little more but I guess I should just be thankful it was clean. Thank you for providing drivers with a clean shower. Water pressure was good. I have gotten used to the TA/Petro way of doing things and now I know why I’m thankful I don’t have to fuel at the Pilots and Flying Js. If they all do like this one, the drivers are getting the short end of the stick. 1 towel, 1 wash cloth and 1 floor mat compared to 2 towels, a face towel, a floor mat and 1 wash cloth. Searched high and low and finally found another towel. Shower 3 needs maintenance to do their job. Come on manager or supervisor, please pay attention to things going on. This shower is dripping really bad and the solution is to tighten the handle so tight that I hurt my hand trying to turn the water on. Ridiculous. Just fix the darn thing! Another comparison is the TA/Petro provides hair dryers so we don’t have to carry so much in with us. I know, they’ve spoiled me. But I’m paying for it today. Now I have to go out with hair soaking wet. Yup. Ladies love walking around in public looking like a drowned cat. Wish I had my $18 back and just wash off in the bathroom sink.
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August 2023 by brian lacoste
Do not stop at this location.. Most dirty nasty unprofessional. Pilot location i've ever visited in my life. I was already warned not to stop there by the previous reviews. If that's an indicator. Stopped there this morning And had to deal with the most insane unprofessional disrespectful conduct from the people working There. That I have ever experienced in 16 years On the road. The whole crew there should be fired . And a whole new team brought in To run the store. That place is a dumpster fire . Don't waste your time . I'll be calling corporate this morning Something I hardly ever do. But this warrants that
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August 2023 by Aaron Brevik
If I could give 0 Stars I would. This is one of the worst Pilots I've been to. Fuel pumps are frequently out of service. Staff is rude. Bathrooms are nasty. Benton Harbor Pilot is trash!
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August 2023 by Ohnonomus
Trash. Don’t recommend anyone shower here. Waited forever standing inside. They were out goofing around instead of cleaning the showers. 2 unused. Went to complain and suddenly one was ready. Obviously wasn’t cleaned didn’t even bother to shower here scum bags.
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July 2023 by Vicky Andrade
7/15/23 A special Shout-out to the amazing janitor!!! She found my phone today around noon and returned to the front desk, What a big and honest heart!!!! I wish I would asked your name; God bless you greatly!!!!
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July 2023 by Frank Montgomery
Normal truckstop and convenient store! Has fallen behind in areas of varieties! Some of older ones I add.
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July 2023 by Mahen Shan
Yes, always have parking and clean place???
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July 2023 by Boogey Boo
Got woken up at 2 am by a guy saying i need to pay for parking. i paid for parking. Told him that i can show him on my phone, and he said “nah its ok” and went off to the next truck. Its almost like it didnt matter either way and he woke me up for nothing.
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July 2023 by Callie Barnes
Sadly I always stop at a pilot being a truck driver but this one will be completely marked off my list only because of the completely horrible service I received from CJ (who has something about being guest service manager on her name tag) not only was she rude she through my license at me ...ok I still smiled and was nice we are all human. Then she came out and said my card did not go through ( it said approved thank you that's why I went to leave as she was ignoring me) when I went back in to handle it my husband came in and said he was charged for our purchase I kindly ask if it was ok to go and she grumped out yea whatever and walked away then thankfully came out and grumping again said she was trying to tell us that someone else had barged in and it charged our card wrong she refunded our money for that and I still again said thank you as she rudely scuffed off I wished her a better day only to have some hand gesture. Wow ? ? I understand days are tough but I was trying to be the kind customer to hopefully shine any moment of light on her day NEVER HAVE I EVER BEEN TREATED SO RUDELY AND TOMORROW WHEN I HAVE TO FUEL UP ILL FIND A DIFFERENT ONE NEAR BY!!!
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June 2023 by S A
Great experience, this pilot truck stop has plenty of truck parking and variety of food
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May 2023 by Shrma Abdul
Great experience, this pilot truck stop has plenty of truck parking and variety of food
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May 2023 by James Stevenson
I was waiting for my car to get towed today and a Wendy's employee basically attacked me for sitting in 'his spot' (I guess it was the smoking area outside) at a picnic table charging my phone. Happened around 930am 5/22/2023
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May 2023 by J Davis
Look folks. It's a very convenient place to stop and get gas at a fair price. You can get a sandwich and stretch your legs. You can use the restrooms and get back on the road. It might not be the Ritz but it's valuable just the same. As Always, Enjoy!
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March 2023 by Xapo Soul
Showers are always down.Even when they are up they don't clean up rags or cloths. Fingernail and toe nail clipping every where on the floor. Toilet not clean after each use. The lost goes on. I'll be making a call to the state health inspector on the place!
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February 2023 by Scott Niall
Looking to catch up on what's happening over the weekend, just hide with the employees as they're hiding from the customers and ignoring them, don't forget going the bathroom that's been neglected so that you can smell urine