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December 2023 by Pat B.
Needed a Rav hybrid to transport my bikes. Metro Toyota in Kalamazoo had me 16th on the list for 2 months. Carl at Signature got my name on one being built in Canada. I had it in 2 weeks! And another one for my daughter in another month. Couldn't be happier with the service at Signature. It was obvious they care about their customers. Not like Metro Toyota in Kalamazoo
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August 2022 by Don H.
Don't waste your time anywhere else t j and the crew are the best at what they do please hit them up .
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August 2022 by Mike W.
My daughter brought her vehicle in for service LAST YEAR. When they performed the oil change the tech left the oil cap off. It leaked oil all way to Lansing. It had to be towed into a dealership because it was smoking so badly she thought there was a fire. The service manager apologized and said the person responsible was let go. Almost a year later, today, my daughter goes back for an oil change and guess what they left off the engine? If you are going to Signature Toyota for service I suggest you check if the oil cap is on, all four tires are accounted for and any other item that might be considered "common sense" has been placed back on your car.
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July 2022 by Douglas R.
I can only say this. Every person I delt with at this dealership were very professional. The did what they said they would do and quite frankly did a bit more. The GM even got involved with my issue. In a matter of minutes he had the issue resolved. The car was taken to the detail dept. It took over an hour, but the car looked like it just came off the assembly line when they returned it to me. A great experience. The new car sales mgr spent a lot of time with me and my wife. The salesman was on top of everything from start to finish. I highly recommend this dealership. A good solid experience. Well done guys.
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January 2022 by Retta C.
I took our company van in for general service (oil change, tire rotation, etc.) I was in and out in an hour. Everything is good. We bought this van from Signature and I've bought personal cars from Signature - Bill and his crew are great folks!
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December 2021 by Jessica S.
I have been servicing my car here for awhile now and do not have any complaints. The staff is always very nice and they have cookies and popcorn. The big chairs near the tv are also comfortable.
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April 2021 by Jolene V.
Love my car; but, completely unimpressed with any follow up. At first hounded about nondescript paperwork, where it was clear my messages weren't listened to. And then, when the transaction was completed, radio silence. Not even a "hey how's the car". Kinda feels like wham bam thank you ma'am. The exact experience I said I didn't want when I bought the car. Very very unsure about this one.
