-
November 2025 by Steve Mazzone
Very helpful staff.. treated us like people not a dollar sign. I was very impressed that the general manager came out to talk to us, just to say hi, and welcome.
-
October 2025 by Hannah C
Always extremely helpful, knowledgeable, and welcoming!
-
September 2025 by Eunice Lee
Benton Harbor MI Signature Toyota is an excellent service and sale unmatchable dealership. It all started with Gary Mitchell, the service manager, who was always welcoming and quick to service my 1997 Toyota Camry. The dealership is very clean and inevitable. The professionalism of staffs & mechanics are customers accommodation. Finally, my 1997 Toyota Camry was fading, Carl Harrison, the Sales and leasing consultant came to our rescue. He being a patience, compassionate, professional consultant was not pushy but giving us (my husband and me) time to decide our selection of our favorite brand car. So we purchased the 2026 Toyota Camry LE on Sept 19, 2025. Bill Crowder, the manger congratulated us and assured us as Toyota Signature valuable clients. Teresa Clark, the Business Manger professionally closed our car deal. We love the car very much & highly recommend anyone to seek Toyota Signature Dealer Group for a new or pre-owned car.
-
September 2025 by Scott Brame
Always have a great experience with everyone here. Love my new 4 Runner too.
-
September 2025 by Walter Barrera
Great people
-
August 2025 by Annette Davis
Thank you Jordan Pender great sales approach worked with us all the way. Good job
-
August 2025 by Kirsten Berni
Bill is absolutely wonderful and helped me find the right opportunity for my situation. They worked with my credit and went above and beyond. Bill was timely and understanding and managed to get me in a brand new car that I adore.
They’ve found a lifelong customer in me!
-
August 2025 by Ben Blonder
Excellent customer service, great waiting area w homemade popcorn cookies and coffee! However wifi didn't work for us.
-
August 2025 by Eric Wilson
Jen in service was fantastic.
-
July 2025 by Kyle Weaver
Since I can’t comment on my original post I’ll respond here, part I brought in was OEM part off the vehicle and you did not have in stock to compare and I asked about a quote but since you “couldn’t” give out the part number information due to “policy” I had to go to another dealership to confirm I had the right part
-
May 2025 by Cindy Herzog
First, Jody in service was wonderful and very customer focus. I cannot say the same for Steve/Used Car Manager. On 12/31/24, I went to test drive a Venza Hybrid that was advertised on the web site as a Certified Used Vehicle and plastered with stickers on it to verify. The salesman was also selling as certified and said I would be in the $25 oil change club. He pressed if going to buy could we sign papers so goes on books as end of month sale, not to mention it was their last sale for 2024. Halfway through negotiations Steve popped in to tell me vehicle was not certified because lock on center console broken, after checking with service they would not replace due to $1200+ cost to give certified status. To me that was false advertisement. I should have walked away then, however, we negotiated a better warranty (doubting that now).
I took my car in for an oil change today and found out because vehicle not certified I was not in $25 club, and also would have to pay for tire rotation because I did not buy the tires. They put the new tires on so vehicle could be certified and in essence I bought the tires when I bought the car. If I had known all this, I definitely would have walked on 12/31.
I just had my last oil change and tire rotation at Signature Toyota, going back to my trustworthy mechanic. When I am ready to replace this vehicle, it will be with another hybrid, however, I will not step foot on the Signature Toyota lot, I will be shopping out-of-town. And businesses in the area wonder why people do not shop locally, customer service is the number one reason why.
Jody gets it, she gave me this oil change for $25.
-
May 2025 by Nick N
Friendly, knowledgeable staff. The service department has been very good. We've been customers for over 20 years. We're presently using a free loaner while repairs are being done on our vehicle.
-
April 2025 by Jo Flowers
Always feels valued as a customer.
-
March 2025 by duane brown jr
Beautiful facility, oil change is slow.
-
March 2025 by Michelle Carter
Hello, my name is Michelle Carter and I would like to thank Ms. Shelby for everything! She didn’t give up even when I did mentally lol.. From the start she was patient, she completely listened to my concerns and was easy to talk to.. Her customer service skills was through roof from start to finish! I will be referring my friends and family to this dealership! Signature Toyota is lucky to have “The Car Queen” on board! Thank you again! I’m forever grateful!
