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July 2024 by Matt Duffey
Absolutely terrible service. Very unprofessional. It took over an hour for these employees to finally attach our trailer and get the paperwork done. They were absolutely clueless. Not to mention half the trailer lights were out.... If I could give it a zero I would.
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May 2024 by Judge Scot
Never answer phone n transfer u to a foreign call center. If you're "lucky" enough to reach them be prepared for very rude service
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March 2024 by Lance Ross
The staff was professional, courteous and quick
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March 2024 by TheGuyWithNoSubs ForAReason
I got a Tow Receiver/wiring harness installed on my vehicle today by Eric. He did a wonderful job, was very courteous and helpful. I will be sure to let others know where to go to get their receivers installed in the future. Competitive pricing and it looks great. Thanks Eric!
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February 2024 by Calvin Williams
I rented the cargo van, which drove very well, my trip with this vehicle was over a 100 miles and I was surprised by the gas mileage that I got out of it; my average was 19.3 miles per gallon with an average speed of 59 miles per hour. Vehicle was clean and full of gas. Staff at the facility was friendly and helpful, if I ever needed another rental, I would rent from here again.
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July 2023 by Ke Ven Riley
We've rented a couple times always a pleasure to deal with
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July 2023 by Dave S
Great service. Prices are the lowest and a good deal. Carol and staff are very helpful and working with us with our many changes.
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April 2023 by Mr. B
We've dropped off several times here, very friendly and efficient.
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April 2023 by Dan B
We've dropped off several times here, very friendly and efficient.
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January 2023 by Mary Doxtator
Tried to get propane tank refilled and was told they could not refill if it was raining, even if it was just a sprinkle. Went elsewhere to buy propane. Will not be doing business with them in the future. Must be nice to do nothing and still get paid. Zero stars.
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December 2022 by KeVen Riley
We've rented a couple times always a pleasure to deal with
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November 2022 by David Reva
Excellent service and follow-up! Carol King was very professional in coordinating a hitch installation on our 2015 Toyota Rav4 Limited. Highly recommended!
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September 2022 by Ms. McMillion
Excellent customer service...just not enough available employees.
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August 2022 by Isabella F.
I loved it here it is the best u-haul in my area .the workers are nice, helpful , friendly, and caring
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June 2022 by Shelli Schilke
Attn: U-Haul manager,Your system has some serious flaws that are detrimental to your customers!1) Specify better on your website that cargo vans are "in-town" rentals only and must be picked up/dropped off at the same location. When I indicated that my mileage was going to be ~1,200 miles, that should have been a big red flag to you that my rental was not "in-town."2) If you say that "a local U-Haul representative will call you by 6pm on Thursday, May 26, 2022 to get agreement on and schedule available time, equipment and location, " make sure that happens because it didn't.3) When I sent a message to you via your website specifically telling you that I was picking up the cargo van in Benton Harbor, MI and dropping it off at a different location in FL, make sure someone reads those messages and acts accordingly.4) When a rep tells me that my new 10' truck rental will total $500, make sure that the rep puts those notes in your system or if he did, make sure that the counter rep can see those notes.On 6/12/22, Cody told me that the TOTAL would be $500 INCLUDING the Safe Move insurance. He didn't say that any applicable fees and tax would be in addition to that. He said the TOTAL would be $500.On 6/13/22, when I picked up the truck, the counter rep told me that the total was $624.34. That's a big difference from $500! $124.34 to be exact. The counter rep was unable to help me and neither she nor I could get a hold of a U-Haul rep via phone.On 6/20/22, I sent an email to U-Haul's Customer Service explaining these issues and asked for a refund in the amount of $124.34. I have yet to hear back from them regarding that.U-Haul has some serious internal problems, broken systems and poor management IMO.It would be nice if someone there did the right thing, contacted me about the above and honored my refund request.
