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March 2024 by Brad Smart
Clean office, friendly service.
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March 2024 by David Stawasz (Dog)
This post office has always been good to me and always taken care of me . Very friendly staff
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February 2024 by Jesse Wellman
My mail has been coming with no problems, but now only junk mail comes and not my bills. Informed discovery in the app has been right on until Tuesday the 23rd and Thursday the 25th of January 2024 both times 1 bill for each day was suppose to be here and nothing, and here it is Friday the 26th of January and still haven't got my bill from Tuesday or Thursday. The post office can't do their job right but they wanna keep upping the price of stamps.
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February 2024 by Megan Greenleaf
I was in a few days ago and saw the most insensitive and racial bias behavior I've ever seen that made everyone in the building and other employees uncomfortable from one specific employee. I've had nothing but good experiences here with the younger staff but this incident has changed my view more than I'd like.
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January 2024 by Michael Sommers
Very friendly and helpful
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December 2023 by Aaron Skodak
Drives threw my yard to turn around instead of using the driveway pure laziness
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June 2023 by Wyatt K.
great service, no problems. just dropped off my packages and they were handled quickly and easily
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June 2023 by Ginawina Finley
Excellent Customer ServiceNice and courteous staff
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December 2022 by alec linsenman
My grandmother always sends me a letter with words of encouragement as well as a 20 dollar bill, when I got the letter this time it had been opened and there was no money. She has been sending these for 4 years now so I know it had money in it. Isn’t it illegal to open someone’s mail?
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January 2022 by Ralph G.
USPS 1498 Division, Big Rapids, MI POOR SERVICE TO NO SERVICE FROM OCT 2021 TO JAN 2022: 1. Oct to Nov 2021 USPS "LOST" OUR MAIL FORWARDING REQUEST for our PO Box 1460, NO MAIL WAS FORWARDED. 2. Nov 2021 Big Rapids Maple St. PO stated they FOUND THE MAIL FOWARDING REQUEST (AFTER OVER 30 DAYS). 3. Nov 2021 Big Rapids Maple St. Post Office stated they would reactivate our mail forwarding request. 4. Nov 2021 to Jan 2022 NO MAIL EVER ARRIVED AT TEMPORARY ADDRESS, several bills were returned to sender. 5. 24 Jan 2022 called Big Rapids Maple Street Post Office. Postmaster RJ Elliot stated that maybe our PO Box 1460 could have been accidently canceled by the mail forwarding request. He would check and call back by 25 Jan 2022. 6. 26 Jan 2022 NO CALL BACK received from anyone at Big Rapids Maple Street Post Office. 7. 26 Jan 2022 Called the listed phone number for Big Rapids Maple Street Post Office, 231-592-1498: 8. 26 Jan 2022 at 1000: USPS telephone answering machine said to hang on, an operator will answer, phone then rang over 30 times, then hung up. 9. 26 Jan 2022 at 1015: USPS telephone answering machine said to hang on, an operator will answer, phone then rang over 30 times, then hung up. 10. 26 Jan 2022 at 1110: USPS telephone answering machine said to hang on, an operator will answer, phone then rang over 30 times, then hung up.
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August 2021 by Adam Bailey
Fantastic! Bethany certainly knows what she is doing as well as others here. They are quick to help you and get you on your way! Again shout out to Bethany for your service!
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August 2021 by Jeremy Rinehart
This is the most professional post office I’ve ever been to. Nolan was awesome, polite, and exceptionally good at his job. I’ll drive a little out of my way to come back for my postal needs.
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July 2021 by Tamra Bennett
I am so fed up with this post office. You never know when or if your mail will be delivered. You have a different mail person EVERY day and when you call they are nothing but rude.
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March 2021 by Aslyn Lapham
I use the post office A LOT and this is by far the worst one I have ever used. The woman with the short, dark hair is miserable. The day I went in to mail packages, she was wearing a tulle (mesh) mask, kept cutting me off when I was asking questions so she never actually heard (or answered) my whole question and told me that my packages weights were off (they weren't) before she even weighed them! I have changed my shipping address so that they no longer get credit or money for all the packages I mail daily (usually 3+) and I use a GR post office to do shipping and buy stamps. If you need to interact with a human when you go to a post office, avoid this one.
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October 2020 by kilian cv
Bad costumer service most of the times.
