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March 2024 by Brandy McNett
Where do I start? This company absolutely does not care about people. My mother has been with them since October 2023. My mom has COPD and is on high oxygen and has a trach, so she has a lot of needs and needs a lot of supplies. For those who don't know hospice gets a monthly amount they receive from Medicare/Medicaid, out of that money they have to pay of everything for the patient, meds, supplies, equipment, etc. Last week I was asked to sign a paper to switch one of her breathing treatments to a cheaper one because it costs $ 700.00 a month. We had 3 different nurses over this time. The last one Jody actually seemed to care but advised me to take my mother to ER due to being lethargic and her hands were swollen like a balloon. (Yes hospice is supposed to stay out of the hospital but this was not the first time they advised me to take her as they don't have time to come out and check her, HOSPICE is about being comfortable!, not being able to breathe and super swollen hands are not comfortable!) So I did and got a call from the office the next morning that they were releasing her because "her wants did not match with hospice." So basically my mothers needs did not allow them to make a huge profit so they advise her to go to the hospital so that "ethically" remove her. Mind you she was having to reuse supplies that they knew could cause infection (suction catheters) because they wanted to be cheap. So now my mother is stuck in the hospital (with an infection) until they can find another hospice to accept her, because this one left her with NO supplies or meds at home. Me and my aunt have been asking and asking for supplies. We've called the office, the supervisor, no help! Its sad hospice is supposed to be caring and compassionate to people who are at the end of life. This one cares about the money and only money! So if you love your family member find another hospice!
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March 2024 by Mary Ferguson
The nurse they assigned to my mother when she was at Courtyard Manor of Farmington Hills seemed nice enough, but when I found out they were drugging Mom with potentially fatal pyschotropic drugs against my wishes, even though I had power of attorney for medical care and objected, she would not help me advocate for Mom, and just made excuses for them. I think Heart to Heart didn't want to rock the boat because they get business from Courtyard Manor. So overall, I feel they weren't looking out for what was in my mom's best interest as much as they were looking out for their own business interests. Very disappointed.
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August 2022 by denise bradshaw
Unvaccinated healthcare is not a problem!? Why? Please clarify this position!
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August 2022 by Maung Lay
It's good to have funBetter with family
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August 2021 by William Cherry
Heart 2 Heart was very caring and supportive during my mother's final moments. I am appreciate that they followed up with us for the following year, after her passing.
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August 2021 by Ron Khan
Response time was there but staff RN was unsure of many things in regards to her position.
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August 2020 by Alex Macdonald
Amazing people
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August 2020 by Marilyn Overmyer
These people are useless. The nurses were mostly never around and days went by without seeing anyone from this place. The social worker never showed up when we had an appt., then called to say, “You need to find a long term place for your mother as the hospital wants her out.” She did not help one bit, said it was not her job. Heartless to Heartless is a better name.
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August 2019 by Chris Vasileff
I cannot say enough good things about this company and these people. The last 3 years have been incredibly tough for me and my family, but Heart to Heart managed to give my father comfort, care, and dignity in the last parts his life. What stood out to me was how genuinely caring they were to my entire family. Laurie, in particular, was an incredibly kind liaison on the day of his passing. Would recommend to my closest friends. Thank you for all of your help.
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August 2019 by Kathy McDonagh
I can't begin to thank Heart to Heart enough for their genuine love and compassion toward my parents and my family during the very long time my mother was on hospice. And even now - they check in with us and enjoy sharing fun stories of their visits with my parents. All of the nurses and aides, the chaplain and social worker, everyone treated us with the utmost respect and do not treat this calling as 'just a job.' When it was time for mom to transition, our nurse, Chris, and chaplain, Sandra, were right there with us and, although unbearably sad, it will forever be one of the most beautiful mornings of my life. Sandra even stuck close to us and drove immediately to the hospital where my dad was also close to passing, even though he was not the one on hospice. I didn't want to ask, but she was standing at the ready to assist us with our second goodbye. And let me tell you, the 'hospice' at that hospital was virtually non-existent. That experience will forever be one of the worst of our lives, especially in sharp contrast to what we had just witnessed with Heart to Heart. I have probably posted a review before, but they continue to amaze me and fill my heart, so it bears repeating. God bless them all.
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August 2018 by Lydia Ceccacci
I CANNOT express how wonderful these people are! We started with a different company and switched to Heart to Heart... I honestly don’t know what we would’ve done without them. They took care of EVERYTHING before I had to ask, every step of the way. The constant communication was amazing and someone was always there to answer the phone that could actually solve any concerns. From the second the first person came out to sign us up until the very end, everyone was great. Unfortunately, we lost my mom, but I know that everything went much smoother having them around. Thank you for EVERYTHING. For anyone who is in this unfortunate situation, they are the ONLY company I would recommend. Wonderful, wonderful people.
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August 2018 by cris billiau
We had Heart to Heart Hospice at our mother's home for 21 days and then at a nursing home for 13 days then back to my mother's house for a day until she passed away. They were totally amazing. They were always there for us. Her medication and equipment was always brought promptly. Someone was always there for our support. I can't imagine what a nightmare this would have been without them. I would highly recommend them to anyone in a similar situation
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August 2018 by Patti Owski
I lost my mom almost two years ago, but I just wanted to make sure people know how much Heart to Heart Hospice helped my mom and me. The social worker and nurses were incredible. They became my rock as I dealt with end of life issues. I could not have gotten through without them.
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August 2018 by Virginia Kennedy
What a bunch of rude old Nurses who interviewed me twice especially when I canceled an interview a month before that. I got a call from the same gal I cancelled with and explained my reasons for cancelling that I thought my chances of getting the job were low, she insisted I come in for an interview then asked me to attend a second interview and said they would let me know one way or another. Fine. A month passed, nothing, so I called her up and she was soooo rude to me she couldnt wait to get off the phone saying something like " we've moved on". Thanks a lot for a whole lot of BS. Ive got nothing better to do than run to useless interviews where the outcome was already decided. If that's how they treat people goodness knows how they treat their patients. Shame on you bunch of old Women treating people like dirt!
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August 2018 by Rick Rick
Poor communication, lack of procedures - Utilized Heart to Heart in the hospital and then following in assisted living facility. Major communication issues and lack of procedures. Poor explanation of the benefit of their services (#1 benefit of hospice in our minds is the ability to prevent patient from returning to hospital from assisted living for dehydration, so they don't get pumped up with fluids and returned to assisted living to begin the process again). Poor initial explanation of how things are paid for (flat fee to Medicare, H2H pays all costs from that), and a lack of procedures regarding communication - we had one day where neither a nurse nor a social worker called us, went to hospital, found unapproved treatment in process, and each nurse thought the other had told us... Based on our experience, you should look elsewhere for hospice services.
