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July 2025 by Mary Anderson
It's changed so much
No more hot tub. Breakfast was really bad
They only had sausage and eggs nothing else. Our TV had no remote
The pool was dirty
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July 2025 by Bella Russell
The pool smelled like a warm uncleaned turtle tank and housekeeping walked into our room while we were still in our bed.
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April 2025 by RUBY Houpt Hartwell
Pleasant staff
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April 2025 by Karen Chichester
Did not feel safe. Exterior door was not a fire door. Very flimsy. Bathroom was dirty. Parking lot was full of potholes.
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February 2025 by Todd Babcock
Lost it's way given it was purchased!!! Absolutely horrible now!
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November 2024 by Sheila Burns
We were there for a girls weekend. Very close to the outlet mall and a few minutes from Bronnars Christmas store
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November 2024 by SERINA HORNER
NO HOT TUB , it says there is one but it broke and they are not fixing. It must have broke from the time I made reservation. I only stay in hotels for that reason. I had no soaps either. My wing of the hotel seemed similar to a scary movie when walking though the halls. The customer service was great though I must say!
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November 2024 by Heather Davis
BED BUGS!!!! it was so nasty they moved us to a new room but was still grossed out!!!!!!! I wish I could share the pictures I got!
HOT TUB is down and I guess won't be back!
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August 2024 by Roosevelt Brown
So me and fiance stayed for one night for starts we come from Grand Rapids and we made it in Birch run at 130pm we tried to check in early but we was willing to pay we was no rooms would available until 4pm ok cool so we went to some shops came back at a little after 3pm we got checked in first off the AC in the room didn't work properly the I we cut on the light next to the bed now there is a shortage in the wiring the AC blow out Luke warm air after turning it up pass 62 degrees so we go to the front desk to talk to the woman which she said they was sold out for the night but we could talk to the manager in the morning. So we go talk to a woman that was at the front desk this morning ask to speak to a manager of course the manager is not in so I ask her if we can be compensated for the air not working properly and the faulty wiring in the room she just went into the room came back down to the desk told us the room was ice cold but it was it never checked the faulty wiring of the lamp. So we paid full price for the room and we want what we paid for a nice room. All that to say don't stay in room 267 never go there again
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August 2024 by zhirong jiang
Very bad, not at all like the pictures I saw online. When I got to the room, the environment was very bad, dilapidated, full of cobwebs, and it was very difficult to check out.
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August 2024 by Wendea Putnam
What a terrible experience!!! When I pay almost 150 bucks for a room, I expect a certain amount of comfort. Instead I'm put into a room with an ac that barely works and then told by the front desk that I'm S.O.L till tomorrow. My only option is to drag my 6 year old to a different hotel n hope that somehow I can get my $ back. It's literally cooler outside with a temp. of 72. So it has to be 80 in here!!! What a disappointment ?
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August 2024 by Tenneil McKnight
The rooms were clean and comfy, pool was clean. Restaurant downstairs was wonderful. Food was priced well. Staff was friendly and accommodating
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August 2024 by Monica Bartholomew
Very nice place to stay
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August 2024 by Nicole Elliot
Very clean! The front desk staff is also very friendly. I wish all of the Best Western hotels were kept up as nice as this one! When we come back, we will be choosing the same place!
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July 2024 by Gregory Desrosiers
The hotel architecture was German inside so we really appreciated it.
