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January 2024 by Theodore hammond
Brought our truck up at the last minute for minor repair and Bill our service advisor worked it in to get us back on the road quickly. They have always treated us right to keep our fleet rolling.
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January 2024 by Madison Licavoli
Katie was very helpful on ensuring our Ford Maverick was everything we hoped for. She and the new car manager have gone over and beyond to make sure we are happy with our purchase.
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January 2024 by john plunkey
Brought my vehicle in for a repair to the auto lock system. Bill in the service department helped from start to finish. Vehicle was diagnosed quickly and parts ordered. Repairs to the lock along with completion of a recall was done within two days. Highly recommend taking your Ford vehicle to LaFontaine Birch Run and ask for Bill in service. He will take of you!
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December 2023 by Jilie Suzanne Addis
Donald Morris is One in a Million! He is the best Service Advisor I have ever had the pleasure of dealing with, I wouldn't want to deal with any other advisor. (Dont let him go!!) He listens to your concerns and makes sure that everything is addressed and that the job is done right. He is very much appreciated!Your mechanics are GREAT, they look for any and all issues. I appreciate all of them. They have always done an amazing job. Your valet service is top notch.Keep up the GREAT WORK and FANTASTIC CUSTOMER SERVICE!
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December 2023 by Patriot Raptor
This dealership will erase any negative opinions you may have about dealerships! The staff here is amazing and the service is unmatched. I cannot recommend them enough. If your in the market for a new vehicle or just need a service center you can trust, LaFontaine Ford is where you need to be. If you are going in for a new car, be sure to ask for Ryan Vandevenne, he is hands down the best car salesman I’ve ever worked with. Check this place out, you can thank me later.
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December 2023 by Xavier Aldape
LaFontaine Ford in Birch Run is a very clean state of the art facility. My coordinator, Angela, was very helpful and jovial. John, the service manager, was very helpful with the submission of the work invoice to the warranty insurance. The Edge is performing perfectly and there are no issues.
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December 2023 by Mark S. DJ
La Fontaine Ford is a great place for regular maintenance of my F150. Made an appointment and not only took care of that, but was able to include a recall issue at the same time. They send you regular maintenance coupons, and will redeem your Ford points if any are available. They always offer a ride or a rental if one is available. Also offered the best deal in the area for my new truck. They always treat you like family.... You will not be disappointed.
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November 2023 by AnnDrue Reynolds
I had an amazing experience at this dealership! Jessica’s customer service was top-notch, super prompt in addressing my vehicles needs, and I really appreciated her honesty throughout the process. The high quality video walk around of my vehicle took this experience to the next level! Highly recommend! ⭐️⭐️⭐️⭐️⭐️
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November 2023 by Bob McBryde
Prices aren't bad. Waiting area is nice. The customer reps are nice but dont know anything about cars so its difficult to communicate the problem with your car. Techs don't always remember to check tire pressure and top off. They routinely tack on an extra charge for shop supplies because "the state allows them to do it". Could be $5. Could be $40. They charge enough for the service... we don't need extra fees. Check your bills. All in all, they may be sneaky, slow and forgetful at times but I've never had them screw up any work.
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November 2023 by Wendy Flint
I typically schedule an oil change for my vehicle online, however I was not able to this time secondary to technical difficulties with the webpage, as I could not get past a certain page. I had to call a 1-800 number to explain the problem and was able to schedule an oil change for the day/time I requested. The main reasons why I choose this location is the convenience of scheduling online, the thorough video of my service and the car washing of my vehicle.
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November 2023 by Lynn Lawrence
This is an amendment to a previous review last Thursday 11/2/23. The general mgr Nate assured if given the opportunity they'd try and make things right with an issue I had. Nate and the service dept did just that. A repair was needed that was apart of a national service repair but the vehicle was out of the allowed mileage. We we're told we'd have to pay the repair which is $5-600.00. My issue was we just bought the truck and shouldn't be responsible for the cost. So to sum it up, the dealership took care of the issue and paid half of the cost. That's absolutely okay with me. Thank you for doing right by us.
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November 2023 by Joe Wysocki
I was promptly greeted upon arrival. The service representative was very cordial! The work on my vehicle was done quickly and to my satisfaction. This was my first time in dealing with LaFontaine Ford, and it was a pleasant experience!
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November 2023 by Joe Ferriter
Was having trouble getting financed at different dealerships. Went here and they said they would get me financed and they did. I wouldn't work with anyone but Laura Laponsie, best dealership I've found in my life. I'll be back next year to purchase another car. Thank you LaFontaine!
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November 2023 by Taneisha Wardlow
The entire process from start to finish was very smooth. Laura and Eddie are AMAZING!! If Eddie can't get it done no one can!! Laura took GREAT care of us! I will be sending everyone I know to them.
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October 2023 by Ralph Birchmeier
I am not one to do social media ever. Or participate in surveys but the job that Angela Goodhue did for my vehicle was so beyond wonderful I have to say something about it. She went out of her way to make sure I was 100% satisfied. Hands down best customer service ever! Thank you Angela. I will keep bringing my vehicle there because of what you did and how detailed you were.
