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October 2023 by Dakota puppers
Very friendly staff. Really like the trail gloves for my outdoor running. I wish there was a bigger selection. The gentleman that helped me was great and got exactly what I was looking for. Would highly recommend that store. Clean and neat, find things easily.
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August 2023 by Julie
My husband and I had a great shopping experience here! 5 ⭐️ to Anthony for being helpful and his great personality added to the fun we had there!
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August 2023 by Dvd Clytn
Great service from Anthony fantastic shoes thank you
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June 2023 by Masen G.
My mother and I were recently at the Birch Run outlets to purchase some shoes before we headed up north. We apparently for got to pack shoes with us for our trip and we were on a time limit and could not turn back, so we decided to stop at the mall to get a few pair on our way. First and foremost, we did not realize that the mall did not open until 10:00am. The associate that was opening that day was sweet enough to let us in with NO questions asked a few minutes before the store was even suppose to open. Even better, they had a sale going on buy one pair and get the one half off or two half off. We explained to the associate what had happened. She immediately showed us a few selections. But the best part was that she actually got a few shoes for us, took them out of the box and displayed them for us to try. Service is a HUGE thing to come by these days and she went way out of her way to give ensure we not only got great customer service, but individually took the time to assist us personal because she seemed to care about our time as well. We both bought shoes and did not expect to be so quick. We love the friendliness of the staff, their professionalism and going out of their way to personal make the experience a good one. We will definitely be back to purchase again. Great leadership goes a long way and good customer service like that is hard to find in retail these days. Thank you again for such a wonderful experience
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June 2023 by Walter Mueller
Good selection but way cheaper to buy on Amazon.
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June 2023 by Timothy Daugherty
Great service! Friendly knowledgeable staff and these are some of the ONLY shoes my wife can wear. Good prices when you buy a couple of pairs. We drove an hour plus to get there and we will be back.
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May 2023 by Pierre Flory
The lady behind the counter help me order a pair of shoes they don't have in stock. Plus she had them sent to my house. So I don't have to go back to the store again. Can't not thank her enough. I don't shop online. So she was a big help.
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February 2023 by Janice Colman
Great selection, great service, great sale!
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January 2023 by Karen Budde
Sale person was great!! Helped find the perfect hiking shoe and I received a discount on a pair of hiking socks
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December 2022 by Guy Wolgamott II
Great store. Get better deals then online and been fan with Merrell brand for years.
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November 2022 by Scott Burgess
Didn't care how the shoes were displayed. Felt like you were at a Payless shoe store from years past.
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October 2022 by Christopher Moore
Best deals, salesperson was very knowledgeable. We will be back. ??????
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August 2022 by Cheri F
I bought a pair of Merrell shoes a hundred years ago when Value City Department Store was still in Saginaw. The shoes were incredibly comfortable. So much so, I wore them as house shoes. Naturally, I wore them out. In desperation, I went to their website online and found the same shoes, but even with discounts, they ended up costing way more than I wanted to pay. I put off replacing them, and I kept getting online pop-ups reminding me about them. Somehow I stumbled on to something that mentioned the Merrell Outlet store in Birch Run, just 10 minutes way. Huh. It did not ring a bell with me. When I drove there, I recognized that the store had been there for a very long time and realized that I had never set foot in it. I walked in, and found my shoes in the size I needed right at the front door for $40 less than I would have paid online. Score! Sometimes it pays to shop online and buy local.
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March 2022 by Chris Huey
Customer Service was exceptional and even ran back in last minute before they closed and they helped me buy a couple more things. A great place to buy a great shoe.
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December 2021 by Joshua McAlpine
We went on black Friday. Good deals but not alot of selection.