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June 2025 by Rasheed
Love, love, love!!@
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December 2024 by Vamika Sharma
The Best Store Experience Ever! ( and we did not even visit the store)
I want to give a special shoutout to the store manager at the Birch Run Polo Outlet (I believe her name is Lauren, but I could be mistaken). Her outstanding service turned a frustrating situation into a truly memorable experience.
Here’s what happened:
A couple of days ago, my husband purchased a jacket from the Polo outlet store at Chicago Premium Outlets in Aurora. Since it wasn’t in stock, the staff placed an order from another store. Unfortunately, the jacket arrived damaged—with holes and a security tag still attached. We returned to the Aurora store to resolve the issue, and they placed another order, only for it to be canceled by the other store.
What followed was a nightmare of back-and-forth calls between stores. The Aurora store told us the refund could only be processed by the other store, while the other store claimed it was Aurora’s responsibility. Weeks passed, and we were stuck without a refund or a replacement jacket.
That’s when we reached out to the Birch Run store in Michigan. The store manager went above and beyond to resolve the issue. Not only did she arrange for a new jacket to be sent with expedited shipping (at no additional cost), but she also included a thoughtful apology and a gift for a mistake that wasn’t even theirs.
After weeks of frustration, the Birch Run team restored our trust in the brand with their exceptional service and customer care.
Thank you to the Birch Run staff for giving us an experience that makes us want to shop with Ralph Lauren again. Your dedication to service recovery is truly commendable.
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July 2024 by Jianying Li
Bought two polo shirts there for more than $100 and they shrunk a lot after washing, a lot! They refused to return because I washed them. Feel really bad!
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June 2024 by Olivia Graceman
Store manager was unhelpful, impolite, and rude to customers and colleagues. Poor manners and attitude. Store associates were great, polite, and helpful. I feel sorry for them…
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February 2024 by Bob D
Nice, clean, well lit and stocked store.
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January 2024 by Paula E
I called to ask if they have women's bathing suits yet and was told no. And then the person I spoke to told me exactly where she has found bathing suits recently and directed me to those other stores.
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July 2023 by Motive Klaas
Amazing service and they help with everything and put my stuff on hold till I figured things out and Trevon and Taryn were very very helpful it’s honestly my favorite store and they make sure their customers are happy!!!Once again special thanks to Trevon & Taryn!!!
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June 2023 by Ashraf Hussain
Not a good selection at this store
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April 2023 by D Hilliard
Good quality of clothing plus my daughter is ambassador of polo
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November 2022 by William Colyer
This is a nice store. Good customer service. The selection was only ok. Also prices are not much better than you can get at non outlet locations
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November 2022 by Jack Armstrong
Deals are not here, prices are high.
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October 2022 by King of the Thumb
Good selection
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October 2022 by Steven Hill
Best store here
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October 2022 by David Brown IV
Peaceful environment, great quality clothing and amazing customer service!
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October 2022 by Velda Garcia
Love Me some Ralph Lauren
