July 2021 by Gregory C.
Went to Chase Bank in downtown Birmingham, Michigan to make a Wire Transfer this morning. I stood in line while ONE Teller waited on customers. The other Teller said she was "new and in training" and could not process transactions. The Bank Manager came out to ask what those of us in line were there for. I told him I need to make a wire transfer and the man behind me said he was there to make a deposit. The man behind me was told to step ahead on me while I was taken out of line waiting for the only teller that knew what she was doing to process my wire transaction. I still am confused as to why the Bank Manager didn't process my wire himself. He did not appear to be busy and kept walking around observing but not assisting.Soon after the Teller called me up, the line of customers in the Lobby started getting longer and the new Teller who could not process transactions, walked out from behind her station after so many customers asked if she could help them. She kept saying that she was new and unable to process anything for them.My Teller was getting nervous, but clearly doing the best she could as quickly as she could. She is a very professional young lady (Afrin) that is also new to Chase but is nice and kind to everyone. As she finalized the paperwork, the Bank's Manager came back, handed me the Wire form and said, "Look this over. If there is a mistake, its on YOU, not US." After I signed the form, I said to the Chase Bank Manager, "You need more people." He snapped and said, "No I don't.....I have enough people. All my Personal Bankers are in the back with Clients right now." I told him my experience with that Chase bank branch is one of extended wait times. He dismissed me and when I asked him to consider a waiver of my Wire fee due to the wait, he said, "No....Those are the kind of things that can get someone fired." Not a nice attitude to have with a customer who is also a large shareholder.If you are looking for a competently managed bank in the Birmingham area, do NOT look at Chase Bank in downtown Birmingham on Old Woodward Ave. The Manager is Rude, Unprofessional and needs to be sent to Customer Service Training 101. He apparently missed this training class when he was hired!