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March 2025 by James C
Don't take large packages , nothing over 55 lbs
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December 2024 by Patrick
well let's see they closed 2 hours early ans the guy that was working told me it was his store ans he could close whenever he felt like it ans locked the door on me at 530pm, will never go there again and will never recommend that place for any of my guests at the hotels in the area ship with them
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April 2024 by Kristin Guibord
Came in to send out a package for my client. The gentleman swiftly greeted and assisted me. I was very satisfied. Thanks again!
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December 2023 by Marty B.
Lazy clock watching employees. Hostile and reluctant to offer assistance. Customer service is non-existent and the mere suggestion of it seems to be an insult to the staff. Went in 15 minutes before close to print one document and was yelled at upon entry "we closed!!!". If Fedex wants to maintain any kind of brand integrity it would close this location or fire the incompetent rude staff and start over. Incompetent, lazy, and aggressively rude. Go anywhere but here.
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April 2023 by Barbara L.
Sometimes very crowded but line moves fast. Work is done right. Employees work very hard but seem to really like their job. I don't like crowds but I always return because of workers who care.
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November 2022 by Cayla H.
The bald man there is very aggressive. This is not my normal location and I will not be returning. He was very rude from the start.
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October 2022 by Aamoo Patil
Great service. The staff here is welcoming and very helpful.
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October 2022 by Carolyn C.
Since my last review, this FedEx location has improved immensely with all of its services. Parking is still a tad overcrowded at times. However, that is not the store's fault.
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June 2022 by Stephen H.
After having to reroute a package to this location as a result of multiple delivery delays, I went to pick it up after it finally arrived at the store and was greater by a very rude woman named Jan(?) who started yelling at me about shipping dangerous and hazardous materials to them. When I informed her that it was the FedEX website that allowed me to reroute the package there after they failed to get it to me on time she continued to basically accuse me of having something dangerous sent to them. Apparently they can't have anything with a battery sent to that facility. So if your shipping a phone, wireless headphones, Bluetooth speakers, laptops, tablets...pretty much any modern electronic device avoid using any FedEX store I guess. If Jan had tried to perhaps explain things with a while lot less attitude perhaps I would have let this go. But FedEX already was several days late delivering my package and this was the final straw. The only help she offered when I asked how I was supposed to get my package after she sent it back was to give me the FedEX 1-800 number. Thanks Jan! I'll never set foot in that store again.
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May 2022 by Cassidy I.
The entire staff here is incredibly rude. Do not work in customer service if you are going to treat customers the way you do. The one associate was incredibly rude to me when I was trying to print out a label for something barely spoke and didn't help me with any of my concerns. Seemed irritated with me the entire time because I didn't know what to was going (sorry I don't know how to use adobe photoshop)
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April 2021 by Sally
Fast service , clean , professional
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December 2020 by Steve C.
missed the package and are not willing to compensate. Terrible company. Stay away from this shady company if you are going to send something important. Go to UPS for a better service quality
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May 2020 by Manju P.
Encountered a condescending, rude associate, Tom. My last time at this store. I am happy to drive the extra distance to another location and experience an ounce of pleasantness for the $$$ I spend.
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August 2019 by Amy F.
Not the best... dear Cherie helped save the situation, but still no good. I came in to get a rough estimate of my printing job which was ~$195, but was kindly explained to that I need to submit my files and request online to get a more accurate quote, which I did. Once I sent the design files, Jeremy from the location called to clarify a question I had. I wasn't understanding how he was asking the question, so he raised his voice with me. Once we cleared that up, I got a call letting me know my job was done and ready to be picked up. When I went to go get it, my total was $214! I never received a quote, it was printed on the wrong weight paper, one side was printed crooked, and the edges were frayed. Not the best situation for a job for my business. They gave me a discount, but still was shotty quality.
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June 2019 by Julian H.
The absolute worst service ever, if you value your time, patience and sanity avoid this location by all means. I called first to ask if they could handle my small project, when I arrived I spoke to Tom who's the absolute worst. He was rude, aggressive in his approach and had no knowledge of the products & services that Kinko's even offers. So unprofessional, so rude and his Neanderthal behavior was so unbecoming of what you would expect from such an organization. So as we are leaving the assistant manager Steve, interjected and asked us if he could be of service. We were elated and said yes, as we went to tell him about our ordeal, he said that he didn't want to go over it with us as he said that he would speak to his employee about it. My response to him was how could you not want to understand what happened and hear our concerns if you were not present when we were greeted in such a rude and uncourteous manner. Shame on you Steve for not handling your role as a leader. No wonder why there's an issue with respect for the customers at this location. Why would employees have respect for their customers when management does not. This store needs to take a page from the Starbucks playbook and close down for a day to retrain its employees on cultural sensitivity, customer service, etiquette, general tact, the golden rule and just how to be a decent human being. However this story does have a happy ending, I went to the FedEx Office location at 32150 John R. Rd in Madison Heights and we were greeted with a warm reception and hello by Denise. The single employee operated store handled our needs with grace and even got our small project completed while we waited, along with a 25% discount on our printing job just because she could.
