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December 2023 by Aaron Kravitz
Amazing experience, thank you for upgrading my bike and for the amazing service and support. Everything was perfect!
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November 2023 by Stacy Hyland
It’s been a very long time since I’ve had such a positive, helpful, informative sales experience anywhere. I was a newb to a lot of what was going on and they did not treat me that way at all. They explained the “what, why and how” of what was going on so I could understand and feel secure in the purchase. The shop was welcoming, as was the staff. We will definitely return for our bike/fitness needs. Thank you!
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November 2023 by Ilyse Denike
I love this bike shop! Friendly, knowledgeable staff. Lots of options for whatever you’re looking for. Very involved in the cycling community. GO HERE!!! #Larryisking
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September 2023 by Cedric Alexanian
Very pleasant experience. Came for my son needs, we got great advice and help on sizing from our sales person Larry. Looked at a road bike for me, tried couple to confirm fit and did road trials to confirm. Very helpful and knowledgeable staff. Also got 50% off on my son’s bike
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September 2023 by Charles Sie
Updated review post bike pick up:After talking to Paul, the issue seems to be addressed properly. I waited 2 more days and I got a call that my new bike is ready for pick up.I went to the store and talked to Devin. He said the bike is ready and the brakes has been replaced. I tested the bike and mentioned that the front brake is squeaky. He worked on it straight away and make sure the brake was tuned properly. It was approaching closing time and he cares more about getting things right rather than rushing it. Kudos to him. He even helped me load my bike to the car, and told me the proper way to store the bike in my trunk (and things to avoid).At the end, I am very happy with this purchase.Original review:First time visiting the store, I talked to Devin and had an informative conversation regarding road / gravel biking. A few days later, I decided to ordered a starter gravel bike from KLM (I am new to biking). The sales rep told me I should get it in a week.This was the point when everything goes downhill. A week goes by and there was no update from KLM. I had to call them myself l and asked them where my bike is. The person I talked to said, my bike is ready for pick up. I said great, I’ll come pick it up the next day. Not half an hour later, I got a call saying the brakes need to be replaced and I had to wait a couple more days. I said ok, that’s odd for a new bike. But, surely they will give me an update in a few days. Oh no, there has been no update and I had to call them again a few days later. The guy I talked to said it is still not ready. At this point, my experience ordering a bike from them turns from excitement to frustration. The communication has been very poor so far.I am willing to give them one last chance and wait for a couple more days.I will update this review and rating after this story concludes
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September 2023 by J Na
Gives cyclist a bad name. They encourage their customers to be rude and park up and down the residential side street so the people who live there can't even park. I ride regularly and these extremely rude people think it's funny that my wife has to park the next block over and carry our newborn in a car seat home. I will never give this business my money. They can meet up at a park this is my home not their personal parking lot.
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August 2023 by Lezlee Leinweber
Dave was awesome! Super helpful in getting my daughter’s bike fitted to her properly (added handle bar extender on the spot, etc). He deserves a big, fat raise!
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July 2023 by Nick Vasquez
Clean and Friendly store. Staff is knowledgeable on all products for Adults and Kids. Would highly recommend stopping in if looking for a quality bike for leisure or rougher-paths. A great store to visit if you’re trying to shop local and support small businesses!
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July 2023 by Steve Woodfin
All the Cycling Specialists at KLM Bike and Fitness Birmingham are friendly, very knowledgeable, and efficient! I have been there a half-dozen times this season, and have had a great experience each time. Brett has been determined and relentless in solving an unusual problem with my bike. He got it DONE.
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July 2023 by infoearth
They DO NOT REPAIR bikes here. i gave them a bike to do, like change the brake cable. After they had the bike for a month, i picked it up. they had never looked at it. but they do assemble all bikes that you buy in their store
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May 2023 by Jessica Dorow
7 outta 5 stars!! Friendly and knowledgeable staff that are more than willing to help, support and educate their fellow cyclists. They go above and beyond! Double high-fives!
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May 2023 by Pam McCardle
I’ve always had great service at KLM Birmingham! I needed to drop off my bike, but when my granddaughter fell asleep in the car, they came out and got my bike, took my name, and had it ready in an hour! You guys ROCK- thanks for always being so helpful!
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May 2023 by Roland Dibra
Excellent management and service which addressed a shipping concern. Great customer centric experience. Highly recommend.
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May 2023 by Hannah
I went in, and the bike I wanted wasn't built in my size. Sean answered all of my questions and had it built with no expectation of me buying it. I went in a week later and had a great purchasing experience with the manager, Larry. I've had nothing short of great customer experience here.
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May 2023 by Logan Johnston
Friendly and knowledgeable staff. Excellent selection of bikes (and deals) as well. As a bike shop employee, I would go here for service. Thank you again guys!
