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“Helpful personnel at this store. And I like that Menards doesn’t blare this insufferable moronic hip-hop over its speakers, I really enjoy when someone is playing the piano upstairs. ?”
“I have been in the store a few times recently for service in each case they changed my bag on my ORECk and no charge!! Again another look at my ORECk and its unrepeatable which is no surprise to me they recycled it free. Today I’m going back to buy a NEW ORECK not going anywhere else. THIS IS OUTSTANDING SERVHCE and I want to support local biz therefore NO Amazon today. It’s BANKS VACUUM! This is all a complete truth!”
10AM - 8PM
6551 Orchard Lake Rd, West Bloomfield
Appliances
“The sales and delivery of our new refrigerator was flawless.
Thank you to Witbeck Appliance for getting me a replacement refrigerator after my last one had an unrepairable compressor issue. The delivery and set up were done perfectly. Same as the first time.”
“Shopping for appliances can be daunting unless you're fortunate enough to have John Camarata's knowledge and expertise. His friendly yet professional demeanor makes the trip worthwhile!”
“Scotty at the Troy location is a pure gem! His singular focus is customer service, something that is sorely lacking in today’s world of big box and online retailers. My 12 year old Miele S6270 finally needed some service, and he personally performed the work in less than a day! Wow! He’s a keeper, if you want 1st class service go see Scotty at the Troy location!”
“I would like to thank Martha in customer service for assisting me with a manufacturer warranty claim related to a Bosch dishwasher that I purchased during the pandemic. As a repeat customer of US Appliance, I also want to thank the management team for creating a very responsive customer service department.”
“Great to do business with. Went overboard to make sure our transaction was fair. It is Clear that the manager at this ABC warehouse cares about and takes care of the customers.”
8:30AM - 5:30PM
3534 Pontiac Lake Rd, Waterford
Appliances
“Chuck is the best. Knows his stuff. He's passionate about helping people and is not out to pressure anyone to buy what they can't afford. His utter honesty and dedication and professionalism is refreshing in our times.”
9AM - 7PM
2800 W Eleven Mile Rd, Berkley
Appliances
“Ari was fantastic to work with. He was very knowledgeable, responsive and patient. I would definitely work with him again and will be recommending this place to anyone who needs new appliances.”
“Wow - great price, communication, and service. Oven arrived by freight - packaged to withstand a nuclear blast! George was super to work with - will definitely be returning when we need our next appliance!”
10AM - 7PM
637 John R Rd, Troy
Appliances
“We have shopped at this location many times and Robert was incredibly knowledgeable, helpful, and kind. From purchasing to delivery, and arranging for installation to notch!!! The installers (Andy, Andrew, and the other gentleman, they were equally knowledgeable, professional, efficient and kind!! I highly recommend this ABC Wearhouse! They get it right every time!!! Thank you!!!”
8:30AM - 5PM
1969 W Maple Rd, Troy
Appliances
“Brandon was very helpful and informative, he made sure my repair was complete and tested fully. If I have any other issue with any Dyson product, I am confident knowing he would be able to help.”
“This place keeps my company running. When I need a tool or machine the guys get what I need when I need it. Been a customer for over 10 years and still going strong. Kevin and John run a good operation.”
“Our go to place for parts and service. Helped me out of many a jam including an oven delivery and install two days before Xmas and free parts for an out of warranty microwave.”
“Great store. Lots of equipment. Good for professionals, and the public. Great selection, reasonably priced, and they actually have a printer catalogue to take home to look through.”
“I had an amazing shopping experience. My sales representative, Jay Wright at the store located at 10 Mile and Southfield. He was very helpful and patient and explained why I should or should not consider other models.”
“"I recently visited Home Depot and had a fantastic experience. The store was well-organized, making it easy to find what I needed. The aisles were clean and stocked with a great selection of products. The staff was friendly, knowledgeable, and ready to assist. Overall, it was a smooth and enjoyable shopping trip. I’ll definitely be returning!"”
“Great experiences all around. Had a couple of unfortunate hiccups happen but they offered great customer service and resolved the issues (including honoring their warranty). They were great to work with and I would absolutely recommend J&T.
I worked with Brennan who helped me find appliances after showing me a few different options at different price points. I got a gas range, gas dryer, and fridge for $1060 (which included a credit for trading in an electric dryer).
Unfortunately, a miscommunication resulted in a different stove getting dropped off than expected. Obviously that wasn't ideal, but J&T were were great about it. Brennan explained what happened and apologized right away. They let me know I could keep the 4-burner and they would replace it with a 5-burner once one was available--which they did.
Additionally, a small break and a crack in the plastic of the fridge unfortunately made a drawer unusable. I let them know about the issue and because it was within the 1-year warranty window, they arranged to replace the fridge when they came to switch the stoves (about 6 weeks later). So, even though we had to wait a bit for them to swap the fridge and stove, they made sure we did not go without appliances while we waited for the replacements.
The delivery guys were fantastic both times. They were quick, efficient, and very respectful. They kindly wore the masks I provided, which was very much appreciated. They clearly knew what they were doing--hooked up the gas lines and tested the appliances within minutes. Even with the heavy appliances, everything was moved in and out swiftly and they were careful to protect the flowers out front as well as the walls/floors/furniture/doorframes from any potential damage. For both deliveries, they were in and out in under 20 minutes. Easiest appliance deliveries (and trade ins) I have experienced, hands down.
Very happy with my experience overall. I am happy with the purchases and I don't expect any further issues with any of the appliances--but I am glad to know that they will honor their warranty in case anything does come up. They were a pleasure to work with, and I 100% recommend.”
“Home Depot in Southfield Michigan was a great experience. I had to return items and the lady who returned my items was such a happy person. She made me feel like my service matters need more people like her.. she like her job but I think she just a oberall nice person.
Wish I knew her name”
“I was in a few months back to get fixtures for a bath remodel, which I needed sooner than I realized for our contractor to finish our job. An associate (I believe her name was Paula) was kind enough to sit down with me and go over what type of faucets, valves, and shower heads I would need. She helped me order the right ones that also matched the style of the bathroom. Such great customer service and we are super pleased with the choices she helped us pick out!”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
10AM - 7PM
1062 S Rochester Rd Suite B, Rochester
Appliances
“We purchased a complete appliance group for our kitchen remodel from Hawthorn in Rochester Hills. We had Barry Thompson help us out through the process. Barry and his team were great. We got a great price and they were super flexible with delivery, installation, and support.We had a problem with the new GE Cafe Range and Barry made it right immediately. Delivered a brand new range.Will be a loyal customer to Hawthorn moving forward.”
“This place is an under appreciated gem! I’ve been here twice now. While on first glance it seems a bit cluttered and musty, I learned that just means they know exactly what, where, and how many of any appliance parts or tools they have available. Plus the wealth of knowledge and experience of repairing, which they’ve been wonderfully helpful for DIY!The first time I came here was for a gas oven igniter, I came with the part no. and model of my stove. The older man on a stool (never caught his name, sorry!) knew exactly which part I needed when I said the part number. He still double checked it with the oven’s model for me and gave me a few pointers on dismantling and reassembly I wouldn’t have known otherwise. The part was slightly more expensive than online (nooo, really??? things are cheap online??? Lol.) Truly the service and information was more than worth waiting days for a lower quality part and garbage foreign customer service if I had any issues to save a few bucks. Second time I stopped in to see if they had an electric dryer lint filter, which sadly they didn’t have in stock. However, the same gentleman who helped me before checked one of their local warehouse distributor’s stock for me before sending me over- where I got the OEM part at half the price of online!! Both my stove and dryer have worked beautifully since for only 60$.I highly recommend them if you’re a hands on repair person, this is the place to go for appliance parts. I’ve not yet had anything delivered personally, however seeing his son Billy remove a washing machine from a truck bed like it weighed absolutely nothing and with the utmost care spoke about his capability if/when I do!”
“This place always has the best prices and tons of yellow tag items.
There items are always the best of quality and they have great people to help load.
They do not bombard you when you walk in like others.”
“Talk about service after the sale!This showroom doesn't actually sell the appliances. But you can learn about them ahead of time.After you own them, you can go back and take a 3 hour cooking class that is really helpful.Everyone who works here is very pleasant to work with.”
“I purchased the new combo laundry washer/dryer in September. The previous owners washer quit on me.My family has been in Rochester a very long time & my late father always said to call Sergeants when I needed an appliance. I remembered that & I'm so glad I called them first.ABC warehouse wanted to charge me $600 more for the identical machine! Sargeants not only had a better price, they delivered it the next day! This single Mom highly recommends sargeants.”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“I bought two big potted inpatients for my very shaded porch and one is not doing well compared to the other. Both were watered on Friday and today, one is very wilty looking. The price was so much cheaper than English Gardens which thr same planter was priced at $52.99 So of course, Home Depot was way less expensive at $18.99. However, if one plant dies, well them it won't be quite as inexpensive.”
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“Today my husband and I went into banks to purchase a multipurpose vacuum. Jimmy, did a phenomenal job with demonstrating and explaining how to use a Miele all purpose vacuum. My husband and I are very happy customers, this purchase was worth every penny!”