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“Helpful personnel at this store. And I like that Menards doesn’t blare this insufferable moronic hip-hop over its speakers, I really enjoy when someone is playing the piano upstairs. ?”
“I have been in the store a few times recently for service in each case they changed my bag on my ORECk and no charge!! Again another look at my ORECk and its unrepeatable which is no surprise to me they recycled it free. Today I’m going back to buy a NEW ORECK not going anywhere else. THIS IS OUTSTANDING SERVHCE and I want to support local biz therefore NO Amazon today. It’s BANKS VACUUM! This is all a complete truth!”
10AM - 8PM
6551 Orchard Lake Rd, West Bloomfield
Appliances
“Expert service at sales and installation
Installation crew knowledgable, informative, and efficient
Entire process is the reason we deal with Big George’s. (Witbeck). Local and skilled!!!!”
“Shopping for appliances can be daunting unless you're fortunate enough to have John Camarata's knowledge and expertise. His friendly yet professional demeanor makes the trip worthwhile!”
“I recently had an excellent experience with Noble Appliance! The shipping was incredibly fast, and I was kept informed throughout the entire process. I want to give a special shout-out to Tome for his outstanding service! When I received my cooktop, I noticed that a part was missing. I reached out, and Tome promptly shipped the missing part without any hassle. His responsiveness and dedication to customer satisfaction truly made a difference. I highly recommend Noble Appliance for their exceptional service!”
“I checked on my order status several times and was always answered promptly. After arriving, my Jenn-Air gas cook top was installed and it was discovered that a small box of parts had been omitted by the manufacturer. I contacted U.S. Appliance by phone and my problem was solved immediately: the manufacturer is sending the parts post haste via Fed Ex. The customer service rep, Tonya, could not have been more polite, helpful, and thorough. Highly recommended.”
10AM - 7PM
637 John R Rd, Troy
Appliances
“We have shopped at this location many times and Robert was incredibly knowledgeable, helpful, and kind. From purchasing to delivery, and arranging for installation to notch!!! The installers (Andy, Andrew, and the other gentleman, they were equally knowledgeable, professional, efficient and kind!! I highly recommend this ABC Wearhouse! They get it right every time!!! Thank you!!!”
“I went to ABC warehouses to get a bed and let me say you have to ask for Otto. He is super nice a d will help you find exactly what your looking g for. This was my 2nd encounter with him and I just love him. I love both of my purchases from there. Yes I would definitely refer my family and friends to ABC.”
8:30AM - 5:30PM
3534 Pontiac Lake Rd, Waterford
Appliances
“Chuck is the best. Knows his stuff. He's passionate about helping people and is not out to pressure anyone to buy what they can't afford. His utter honesty and dedication and professionalism is refreshing in our times.”
“Wow - great price, communication, and service. Oven arrived by freight - packaged to withstand a nuclear blast! George was super to work with - will definitely be returning when we need our next appliance!”
8:30AM - 5PM
1969 W Maple Rd, Troy
Appliances
“Brandon was very helpful and informative, he made sure my repair was complete and tested fully. If I have any other issue with any Dyson product, I am confident knowing he would be able to help.”
“"I recently visited Home Depot and had a fantastic experience. The store was well-organized, making it easy to find what I needed. The aisles were clean and stocked with a great selection of products. The staff was friendly, knowledgeable, and ready to assist. Overall, it was a smooth and enjoyable shopping trip. I’ll definitely be returning!"”
“Very helpful gentleman at front desk that helped me diagnose my 30 year old dryer. Came back after confirming I needed an igniter, and the woman was equally helpful. Always greatful for local businesses that have the knowledge and time to be helpful.”
“I had an amazing shopping experience. My sales representative, Jay Wright at the store located at 10 Mile and Southfield. He was very helpful and patient and explained why I should or should not consider other models.”
“This place keeps my company running. When I need a tool or machine the guys get what I need when I need it. Been a customer for over 10 years and still going strong. Kevin and John run a good operation.”
9AM - 7PM
2800 W Eleven Mile Rd, Berkley
Appliances
“Wow. Phenomenal. Treated with respect. All questions answered. Understood what appliance design I was looking for. Fast, except for the computer. Educated. Willing to spend time with me. Reasonably priced. Easy to find and park. Ended up buying from them. Let's hope delivery really is under 2 weeks. Also, it's not a terribly scented store, which I appreciate due to asthma. Was unable to get me an appliance that did not come with scented advertising product. That reflects poorly on the manufacturers, though, not the store.”
“Home Depot in Southfield Michigan was a great experience. I had to return items and the lady who returned my items was such a happy person. She made me feel like my service matters need more people like her.. she like her job but I think she just a oberall nice person.
Wish I knew her name”
“Bought the house brand Patriot 120 thousand BTU fryer. It came with a loose pipe and was leaking gas (and fire) every once in a while. Called the store 10 days after I bought it, they gave me the number to call for service. I did that on a Wednesday. On Friday they shipped me a new fryer with no hassle of sending old fryer anywhere. Remarkable. Fryer has been working great ever since.”
“Great experiences all around. Had a couple of unfortunate hiccups happen but they offered great customer service and resolved the issues (including honoring their warranty). They were great to work with and I would absolutely recommend J&T.
I worked with Brennan who helped me find appliances after showing me a few different options at different price points. I got a gas range, gas dryer, and fridge for $1060 (which included a credit for trading in an electric dryer).
Unfortunately, a miscommunication resulted in a different stove getting dropped off than expected. Obviously that wasn't ideal, but J&T were were great about it. Brennan explained what happened and apologized right away. They let me know I could keep the 4-burner and they would replace it with a 5-burner once one was available--which they did.
Additionally, a small break and a crack in the plastic of the fridge unfortunately made a drawer unusable. I let them know about the issue and because it was within the 1-year warranty window, they arranged to replace the fridge when they came to switch the stoves (about 6 weeks later). So, even though we had to wait a bit for them to swap the fridge and stove, they made sure we did not go without appliances while we waited for the replacements.
The delivery guys were fantastic both times. They were quick, efficient, and very respectful. They kindly wore the masks I provided, which was very much appreciated. They clearly knew what they were doing--hooked up the gas lines and tested the appliances within minutes. Even with the heavy appliances, everything was moved in and out swiftly and they were careful to protect the flowers out front as well as the walls/floors/furniture/doorframes from any potential damage. For both deliveries, they were in and out in under 20 minutes. Easiest appliance deliveries (and trade ins) I have experienced, hands down.
Very happy with my experience overall. I am happy with the purchases and I don't expect any further issues with any of the appliances--but I am glad to know that they will honor their warranty in case anything does come up. They were a pleasure to work with, and I 100% recommend.”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
10AM - 7PM
1062 S Rochester Rd Suite B, Rochester
Appliances
“We purchased a complete appliance group for our kitchen remodel from Hawthorn in Rochester Hills. We had Barry Thompson help us out through the process. Barry and his team were great. We got a great price and they were super flexible with delivery, installation, and support.We had a problem with the new GE Cafe Range and Barry made it right immediately. Delivered a brand new range.Will be a loyal customer to Hawthorn moving forward.”
“This place always has the best prices and tons of yellow tag items.
There items are always the best of quality and they have great people to help load.
They do not bombard you when you walk in like others.”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“We built a home with CCH and were informed to work with Ferguson as our kitchen plumbing and bathroom fixture vendor. Alanna from the Troy location was exceptional to work with. She was extremely knowledgeable, responsive, helpful, and patient through the design and selection process. I want to re-iterate the last point about being patient as I think we must have changed our selections over a dozen times. Through it all, Alanna always maintained a professional presence and if felt frustrated or annoyed by our inability to stick with a decision, never made us feel it was known. I want to thank Alanna for all her help and expertise in aiding us in building our beautiful custom home.”
“I purchased the new combo laundry washer/dryer in September. The previous owners washer quit on me.My family has been in Rochester a very long time & my late father always said to call Sergeants when I needed an appliance. I remembered that & I'm so glad I called them first.ABC warehouse wanted to charge me $600 more for the identical machine! Sargeants not only had a better price, they delivered it the next day! This single Mom highly recommends sargeants.”
10AM - 8PM
300 Brown Rd, Auburn Hills
Appliances
“Looking for a new tv within budget. Sean, Austin, lady manager (don't remember her name) and the guys upfront were amazing and extremely helpful. We had originally ordered one online, they helped return and found us something way better that we were looking for. Ty everyone!”
“Talk about service after the sale!This showroom doesn't actually sell the appliances. But you can learn about them ahead of time.After you own them, you can go back and take a 3 hour cooking class that is really helpful.Everyone who works here is very pleasant to work with.”
“The only reason you would have a bad experience at home Depot is because you're there not knowing what you're doing.... Home depot is not an education center..”
“Sales associate William Hed was phenomenal with assisting us during an extremely stressful build. My supervisor honestly thought he was a manager with how efficient he was. They were surprised to find out he was just a sales associate. It looks like Home Depot needs to reevaluate William for a potential promotion. I'd hate to think Home Depot is stifling individuals with management potential in entry level positions.”
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“Today my husband and I went into banks to purchase a multipurpose vacuum. Jimmy, did a phenomenal job with demonstrating and explaining how to use a Miele all purpose vacuum. My husband and I are very happy customers, this purchase was worth every penny!”