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February 2024 by Mary Lou Cabadas
If I could give zero stars I would. I am writing this review hoping to get the attention of the owner and an immediate call with real assistance. All the reviews of 1 star should be read by everyone. . Luke tonight was rude, abrupt, and refused to give his AT&T ID when asked by the AT&T corporate assistant who was on the conference call with us. DO NOT DO BUSINESS WITH THIS STORE. I have never been treated soo rudely and unprofessionally. Luke was very concerned that at 736 pm he was in the process of closing. Store closes ant 8. He anlso was laughing and didn’t care that AT&T corporate was on the phone with us.Zero stars for lack of professionalism, lack of treating customers with respect, refusing to provide his ID information, and for being rudeAs an important aside, I was merely turning in a phone. AT&T corporate provided me with an email with making it OK to turn into ANY AT&T store. This is a time sensitive matter and when I turned in the phone a week ago, I was assured that Ashley the manager would handle it the next day. Fast forward to today, and Luke stated they have been very busy and that eventually Ashley would get to it , not to worry. Call went from bad to worse and customer service does not exist at this location. I absolutely would NOT recommend this store to anyone.
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February 2024 by Steve Carrow
I stopped by here at 10am this morning as they were opening. My issue was a phone with a faulting screen. The young woman that was obviously inconvenienced by opening the locked door for me (during business hours), was aggressive and distracted by a call that she was listening to on her own phone. She wanted absolutely nothing to do with my issue. She was rude and dismissive and her solution was to send me to ubreakifix. While this would be the most convenient location for me, I will certainly be taking my business elsewhere. The sign on the window said, "Under New Management". I guess they need to keep trying.
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January 2024 by Felicia Robinson
I had an amazing experience with Ronnie. He waited with me very patiently and provided an excellent solution. I was able to walk out the store with an active phone! Best customer service hands down.
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January 2024 by Jacob Webb
The store was empty. The earpiece on my phone stopped working. I asked the gentleman inside if he could help me with making a claim. He gave me a website to go to. He Didn't seem like he wanted to do anything to help me out. The last AT&T store I went to in Novi helped me file a claim in store and I was able to get my phone repaired quickly. Definitely won't be back to this location. Appreciate the help lol
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January 2024 by Brittany Tobin
I will travel out of my way even if I pass 4 AT and T stores to go see Ashley. She is amazing and your company is lucky to have her.Thank you Ashley for being great.
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November 2023 by Amanda Rogers
Apparently they wanted to delete my post. They lied. Over sold me for no reason. Shawn is a liar that works there. Their district manager is apparently a liar also. Calling corporate to let them know. I hate liars. Especially in business when everyone is struggling financially these days.
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November 2023 by Bettie Britton
Ronnie and Ashey are totally amazing. They work wellhelping customers with any issues they might have. My AT&T visit today with them was awesome. Highly recommended
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September 2023 by Harlie Gibson
Ashley deserves every bonus & a raise that comes her way!! Thank you ashley for being so kind, the world needs more people like you!
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August 2023 by Chelsea Banton
Fixing phone issues is one of my least favorite chores, but Ashley was beyond helpful and very friendly. She managed multiple tasks with a smile on her face and followed up with me to make sure the fix worked.
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August 2023 by Beth J
Had the best ever experience buying a new phone today. The staff was exceptional and made the process easy, even saving me a few bucks on the products!
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August 2023 by denise richardson
Went in to get some ear buds for my new phone and Ashley the salesperson was awesome. She settled every question and met all my and my husband's needs and she was very efficient as well as knowledgeable of all the products we were going with. She in my opinion is top notch for the company give her a cash raise.
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August 2023 by Alicia Witkop
My friend just had to spend something like three or four hours at this store because they didn't feel the need to unlock his phone before disconnecting his number so he could get some decent service from Xfinity. If my husband hadn't been there, they were going to force him to buy a new phone.Edit to add my husband had to give the employee instructions as in what equipment was needed to be helpful and what was missed in his absence.
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June 2023 by Evelyn Wilcher
Coston was great and explained everything very well. He was patient and friendly during my service experience at AT&T.
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June 2023 by Rose Jackson
Ashley, Jalen, and Luke went to the Bloomfield Hills location was warmly greeted by At and T Staff they were extremely friendly courteous and Efficient Hard diligent staff like them was definitely A plus to todays society
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May 2023 by Tyler Eden
Service was amazing honestly! We were having problems activating our phones via customer support. We came into the store and received the best service a customer could ask for. Ashley and Cameryn were our representatives. Thanks again!
