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December 2024 by Cee Cee C
Really a two and a half stars. Very hard to book any kind of appt and usually have to cancel due to appointments not being honored anyway. They can't seem to keep staff, always new people. Good product selection though and sometimes good bargains if you hunt
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December 2024 by Amy Greenwood
After patiently waiting for assistance finding a particular item. The store employee proceeded to hang out with her friends rather than assist. Then at checkout, the cashier proceeded to have a personal phone call instead of ringing up my order after she called me to the register. Will Never go back. That’s why everybody orders online these days because nobody has good customer service.
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August 2024 by Katie Novak
Amina was extremely helpful! Very polite and went out of her way to look items up that I couldn’t recall the names of. Thank you again for your help!
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August 2024 by Soraya El-Hage
Bad service.
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July 2024 by Ali Shah
This used to be my go-to Ulta store but each interaction with the staff gets progressively worse per visit. Whoever was at the makeup counter when you first walk in (short, slim white girl with dark hair) was kinda rude when I asked if a color corrector in MY NYX conceal + correct pallet I had matched with the individual color stick. I could not tell based on the lighting in the store and did not wanna use the tester. She was eager to help anyone else in the opposite direction of where I was but when I finally got her attention, I was dismissed quickly after she said the colors matched. This was a less than 10-second interaction... When I got home to try these, the colors did not match at all and I really hate returning makeup, so I might take it to another Ulta with better staff... Hopefully.
The cashier asked me if I wanted to buy the pallet I brought in from home to compare when I was at checkout. Ulta doesn't sell this concealer correct pallet (the darkest pallet, go figure) in store — or on their website for that matter —and the fact that it was used and abused kinda made it obvious that it belonged to me. However she was very nice and not rude, just not knowledgeable.
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June 2024 by Lee Irish
I will no longer be shopping here. I've been coming to this Ulta for at least 10 years and to say the service has gone downhill would be a gross understatement. Annie who works over in the salon is wonderful and very kind, so is one of the girls who does the Benefit waxing but the rest are questionable to say the least. Today was the final straw though as I walked in to see 5+ people waiting in line with no cashier, was no greeted even though I made eye contact with the two employees just standing there talking, and was completely shut down when I went up to ask for help and was ignored while the woman found another person to help. I have had a lot of issues with this woman being completely unhelpfuland rude towards me in the past but the fact that she's a manager shocks me. I don't want to outright say this is the case but I constantly feel like I'm being racially profiled there and only ever get any sort of attention if I'm with my mother (WHO IS WHITE). The blonde manager needs to be fired and never work with people ever again because she has only ever been dimissive towards me or straight up ignores me. Sad to see one of my favourite places become so terrible.
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June 2024 by claire brooks
employees were helpful & kind
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May 2024 by Teonna James
I have never been discriminated until yesterday 04/16/2024 The ladies there was watching me like a HAWK and kept asking do I need help every 5 minutes, and then the lady at the front register LIED and said if I sign up for a credit card I will get 20% OFF I was denied and did not receive my discount like she promised and LIED again saying that Ulta will email me the 20% OFF. The store is clean but the atmosphere is not for black women, will be shopping online for now on.
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April 2024 by Jon E Adams II
Miranda was very helpful
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April 2024 by judeandnicky
Christina does the BEST eyebrows!!! Im soo happy!
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March 2024 by Dajanique Rodgers
Leaving 3 starts as not completely satisfied but room to grow. I normally hate the idea of needing to go into Ulta because I always feel discriminated against, uncomfortable and uneasy. I’m normally greeted which is great. However I am normally followed around or watched by employees as I shop around. I try to make my purchases quickly and get out. I visited the Bloomfield Hills store sometime last weekend or so and I was assisted by Miranda. She was amazing! I felt comfortable with her not discriminated against and she was soosososo knowledgeable on so many things!! She took her time to talk with me discuss my concerns and recommend MULTIPLE products to me until we found an almost perfect foundation and other recommendation products. I visited the Lake Orion - Baldwin Commons store the next day and was highly disappointed. I’d like to get Miranda’s information and shop with her again she was amazing. Thank you for outstanding customer service and being so friendly and kind to me. You truly made my previous terrible trips to Ulta a great one and I am hopeful to feel this exact way the next time I come in. Thank you for being a rockstar of the Bloomfield hills location I will be back to see you vey soon! :)
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March 2024 by Sonya Hornbuckle
ULTA is the ultimate in beauty. The sales staff always knows where to point me for what I'm looking for.
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February 2024 by Melanie RN
Cas is amazing!!! She got my brows looking so good that i didnt want to wash my face that night!! She's super sweet and knowledgeable and recommended products to help my eyebrows fill in.
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January 2024 by Alexandrea Schirmer
Went to this store on NYE, grabbed a handful of items and walked by at least 3 or 4 employees. Not one of them spoke to me, or asked if I needed help. I went to the cash register to cash out, and the cashier didn’t really acknowledge me, or ask me if I found everything okay. Quite disappointed, and more than likely will take my business elsewhere.
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January 2024 by Lena Baqir
i came in and couldnt find what i was looking for but jordyn was really helpful and sweet!!!
