-
November 2023 by Michelle P.
If your looking to get bootfitted by some unknowledgeable 18 year Olds go for it. I felt bad for the guy helping me as he was nervous and felt rushed. I made a comment about the tongue of the boot not being wide enough and he mentioned I had athletic calves. The other male employees behind the counter started making piggy noises. Obviously we knew what they were referring too and the guy helping me asked the other employees to stop as he was helping a customer. He showed me a foot bed and we asked some more questions. The answers didn't make sense. He wouldn't adjust the micro adjustments enough, and said he would come back with another boot size since it wouldn't fit around my calf. I knew where this was heading so I didn't even bother to suggest fixing the micro adjustments myself. I tried the same boot on in Seattle at Evo, last year's model and it fit perfect. I put my regular socks back on and left. Not going to waste my time anymore. It a shame, I used to come to this store growing up. I live right around the corner now. I've been skiing for over 25 years... And have come across many arrogant men in the ski industry but when you make fun of a woman's body, and have no knowledge of what your selling...you lose my business and anyone else I know, male or female.
-
November 2023 by Carl W.
Purchased a discounted snowboard. Order was refunded a day later saying it was no longer in stock. Boyne listed the board at full price in the exact side I purchased....
-
September 2023 by Natalie Mueller
Hannah was super helpful and patient providing wonderful guidance to my daughter purchasing ski boots for the first time.
-
March 2023 by Josh Cordero
Keep your inventory updated! Luckily a refund was smooth and easy, but inaccurate inventory seems to be a trend with these ski shops at the end of the year
-
March 2023 by Ian Vincent
TLDR: No integrity with members points, prejudice against providing services on items bought else where, manager unprofessional to own employees/customers, spend your time/money at your destination for better service, and be skeptical of local guide reviews.I've been to the Novi and Bloomfield Hills locations and to be honest avoid both these places.The Bloomfield Hills location and I suspect pretty much all Boyne Country Sports will not honor their rewards program. That is IF you spend a considerable amount of money they will not honor the converted points correctly because honestly they would lose sales revenue if they did. Also I suspect these places are just betting on people not tracking their purchases and points. Bottom line, if you spend a lot don't risk thinking I should get the rewards program so I can come back for X item at a discount later because they have no integrity with their in house members program. Also contacting corporate for Boyne Country Sports will not solve anything as they will just follow this endless scripted loop that gets you no where to resolve anything.The Novi location store manager (male with glasses, condescending, & chad-like laugh) is something else. He will try to up-sell you with everything. A job in retail can be some type of way and I even humored him the first time as he showed products and talked about how his store is on the same level as the best innovations in the 20th century for winter sports. OK, jokes aside, what I observed is he does not treat his employees with respect as he will rudely cut them off in the middle of their sentence. The same store manager does not listen to the customers. I came in for a service only to: a) not get what I drove 40 minutes there for, I called prior to check to make sure everything was in order and they said it was, b) passive aggressively get denied service because they didn't sell me the items I brought in for said service, c) see a manager/grown man be disrespectful to his employee, d) me as the customers have my intelligence and time disrespected with multiple nagging attempts at up-selling for the same products.Update: 2022/2023Don't not get your boot fittings done here. They are barely capable of doing a simple heat mould and can't do any advanced fitting that will yield you significant gains anyways. They do carry the main brands associated with winter sports, but the models of said brands are mostly low tier and barely middle tier; again be skeptical of inflated reviews by "local guides". Don't be fooled by the placement and allure of the few to slim high end $$$ merchandise near the entrance or throughout the store. On a final note they will deflect and redirect the customer elsewhere to get off the hook for defective products; thats just poor service. Go somewhere else...preferably get what you need/done where ever you're traveling for your winter trip.
-
March 2023 by Kaitlyn M.
great customer service working with manager, Chris Kleist. He helped me with a snowboard order & making sure the order was shipped out quickly in time for a snowboard trip. Highly recommend them!
-
February 2023 by Don Marks
Boyne mountain sports has a huge selection of skis and snowboarding equipment. They carry most of the top end brands.
-
October 2022 by Geoffrey V.
Well, maybe it's because I was out riding my motorcycle and wasn't wearing fancy enough clothes or something but not a soul working had any interest in helping me. After wondering around for a few, I finally tracked down a young man that worked there and asked him if the telescoping hiking stick I was looking at was the only thing like a Nordic walking stick. He had no idea what he was talking about and said he thought a ski pole would probably work but he "didn't really know " and walked away. Wow. Looked like plenty of people working, just goes to show you employers that every employee represents you. Not much chance I'll ever shop there or recommend it.
-
July 2022 by Amber J.
Living in Michigan can bone chilling cold, so you have to be prepared for the frigid conditions. Are you looking for that good quality material to protect you from the frigid conditions? This is your place!! It's a hidden gem that I shop every year for long lasting quality coats, hats , ski boots.
-
March 2022 by Anthony S
Great wintersports store, perhaps the best in the area. Even though we are towards the end of the season, we were able to enroll two of our kids in their snowboard program saving us both money (rental) and time (long lines during rental) the rest of the season, as well as money (outgrowing gear) in the future. Their store is well maintained and still has decent selection all things considered and their staff very helpful. Looking forward to doing more business with them in the future.
-
March 2022 by Murray Speers
I came by on a recommendation from a fellow nurse to get my skis assessed for new bindings. Doug could not have been more gracious and helpful.Thanks so much for the excellent service!!
-
March 2022 by KP 25
Staff was helpful and they had lots of choices for snow pants while other store racks were empty.
-
February 2022 by Ivan K.
TERRIBLE Boot fitting and ski purchase experience.I am a beginner and trusted Boyne Country Sports to help me pick the skis and fit ski boots. When I picked my order up and went skiing for the first time i couldn't undo the bindings. I was LITERALLY BENDING ski poles to unclip. After talking to my expert skiing friends we determined that they incorrectly set bindings DIN setting to Expert level. I could have gotten seriously injured in case of the fall.After taking a skiing lessons, I realized that my foot was sliding inside the boots. When I removed the liner, I had about 1.25" gap to the shell from the heal. Clearly boots were too big. I called Boyne and they told me they will issue a refund and I should bring boots back.When I came for an exchange they sent me upstairs to the fitting department. Their expert fitter got really upset and told me they won't be issuing a refund for used boots and accused me that I specifically told the fitter to upsize the boot, which wasn't the case.I told the guy that I am not trying to accuse anyone, I just need to get it right. After showing his attitude we remeasured my feet and determined that original boots were indeed too big for me. Boyne charged me 15% restocking fee ($59 value) for the return and sole me more expensive pair of boots.So $160 later I finally have right fitting gear. My brand new skis probably had to be redrilled to move binding for the shorter BSL. It really left a bad taste. I will take my business elsewhere next time.
-
February 2022 by Aaron Bennett
Boyne country sports is a pretty good store for ski gear usually I have shopped their when something breaks and I’m skiing already.
-
November 2021 by Michael G
Friendly and knowledgeable staff who helped me with my ski boot fitting.
