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February 2024 by joanne bemis
So I went into this particular joanne fabrics that claimed to have four Cricut Explore 3 machines in stock. The sales associate kept telling me they were out of stock. I said, not according to your website- that’s why I drove here. He literally shoved his scanning device in my face and says “see, out of stock!”I opened my phone, typed in their store and returned the favor and showed him I wasn’t crazy. He says “oh, I’ll check”So now I’m irritated but no big deal.He comes from the back with one that had been taped closed, won’t open it to insure me it’s intact. So then I said, no big deal, I’ll open it immediately after you ring it up to check myself. Tells me if I return it they will charge me $25. Tells me their store doesn’t sell the extended warranty for it. Rings me up and gives me the total. I said , it’s suppose to be $279, not $340. He tells me they don’t honor online prices. I said, so if I go to my car, pull it up on their website and do a pick up order, then the price is honored? He says, yes, but you’ll have to wait 3 hours. I said why are you giving me such a hard time?I left calmly and said, have a good day. Now you can put all my items I was going to buy back where they belong. I will NEVER return to this store.**update: I called the store manager and she was extremely professional and validated my complaint. Yes, the price was suppose to be matched. I appreciate her listening to my concerns!!
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February 2024 by Christine Wood
Clean plenty of fabric, love the discounts
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January 2024 by Paige Frisch
Was greeted by one of the rudest sales person I have ever engaged with. Her name was Parker, made me feel completely unwelcome. I Had my five year old with me and she wouldn't cut my fabric unless he wasn't standing at the table next to me. If he tried to stand next to me she would stop what she was doing and tell him to move back. Not sure where she wanted him to go. He is 5! It's not appropriate for him to wander around the store.
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January 2024 by A Ranic
The staff at this store are very enthusiastic and helpful! I sometimes don’t know what I want but they always make sure I get what I need :)
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January 2024 by Donna R.
Wish I could give no stars - Fabric cutter was extremely rude and was put out when I asked a simple question. Store is cluttered and dirty - needs to be closed down. No one there to help you on either level.
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November 2023 by Carlie Kraus
Big shout out to Ashley! She was a HUGE help today and went above and beyond to assist my mom and I, including giving us recommendations of places to find what we couldn’t find there and running out to our car to give us our book we forgot at checkout! Thank you Ashley, great customer service.
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November 2023 by Black star
Jay was an awesome cashier. They answered every question that I had. Very polite and respectful.
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October 2023 by Lorraine P.
I like the store for specific holiday stuff. Staff is always kind and helpful, bathrooms are clean. What bothers me is how cluttered the aisles are; you have to navigate around them and also, there seems to be a lot of empty areas as far as items. I would also like to suggest that they clean the area (floor) when you walk in and grab a basket. A good sweeping would do that basket area good, maybe even mop the floor.
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September 2023 by Valentina Orengo
Needed help for a pick up. Helen not only helped me figure out if the order was placed properly by me but she has been kind and nice during the whole process. Thank you!
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August 2023 by Neko Reicheru
They're always helpful, and have a decent variety of items. Best place to go for arts n crafts.
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March 2023 by Sherry Satterwhite
Very helpful, and friendly. I'm happy I found what I needed. I think they were waiting on stock, because they had limited selection when I went in.
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February 2023 by Jim Siterlet
Pretty lousy fabric selection… it’s literally in their name.
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February 2023 by Gwenelle Snead
It is and old store with an old store feeling. It took right back to the 70s. They did not have any yarn that I was interested in purchasing.
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February 2023 by mary elwing
Love it....lots and lots of selections for all crafts. Huge variety of yarns and fabrics.
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February 2023 by LaShondra Morris
Great customer service. Especially when you have no idea what you are doing with new project.. thank you for extra help!!! And the selection is awesome.
