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March 2024 by Mystery Mystery
I left here absolutely disgusted from what I saw. I sat inside to work and watched the kitchen employees manhandle food with their BARE HANDS and then touch their faces with gloves on and wipe their noses. I watched 3 younger female employees do this. They absolutely need to have the local health department in here to teach them about their DISGUSTING practices including handwashing, hygiene, and glove use. Even my cream cheese cup had a bunch of food debris on it which was certainly not from my bagel. Totally gross and I will not be back. It’s a shame because this is a new location.
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March 2024 by Brooke Haubenstricker
I never write reviews but this is my fifth time trying this Panera and I can honestly say everytime I have come here it is a mess. I worked at a Panera in Midland Mi while in high school so I know what it should be like. There was rarley any mistakes due to the quality control the managers set. Tonight we went through the drive thru and ordered a sandwich and a bowl of soup with a baguette. We were given the wrong order even though the worker in the drive thru confirmed what we ordered, we went inside to hand the food back and now we have our order but a cup of soup and chips. Not to mention we waited in line for a ridiculous amount of time. It baffles me how horrible this Panera is, the workers they hire have no idea what is going on and need training. For a $30 dollar sandwich, soup and a drink I would hope we would have had a better experience because this is the fifth time, same result every visit
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February 2024 by Doug Smith
Good size establishment, but maybe it is because I think of it as a coffee shop. Great employees.
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February 2024 by Grafton Russell
My pastry was stale!!!
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February 2024 by Jacob Welch
Quaint and nice location, smaller than most, but it's a comfortable atmosphere with friendly
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February 2024 by Kayla Jackson
Worst staff and Panera I have ever had it experienced this is the not 1st but 2nd bad experience here do not recommend go to a different location where you will be valued and appreciated I had delivery and take outParking: Parking was good
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February 2024 by Kyle Ellsasser
Drive through takes longer than it should sometimes but otherwise it’s a nice and reliable location.
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February 2024 by Nick G
I don't know what's the issue with their staff man, they don't really care or want to work. Horrible service as always as you need to call them after waiting for 10+ min for their service when there is no one besides you.If you don't like to work just quit instead of being an headache to your customers. Seriously, teens these days... Never coming here again.
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February 2024 by Kris
Great food, nice staff, quickly served.
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February 2024 by Sandra Hunter
Service is horrible every time I go and do rapid pickup through the drive thru I wait at least 10 mins before I'm acknowledged.
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January 2024 by Aizen Shisuke
Was made to wait until soup was cold to actually get it, they didnt give me my drink, and they gave me a small soup instead of a large. Horrible Panera Bread location, take your business down to Adams
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January 2024 by Robin G
Food is great but way overprized and we waited 20 minutes in the drive through. Building is brand new and looks great on the outside. We would come back if wait time and pricing gets improved.
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January 2024 by Fatcat Keegan
After walking in and standing at the counter with little to no customers in the store I had multiple employees walked past me at the counter without even so much is saying one moment or I’ll be right with you. Once I finally did get somebody to come take my order, they put my food in the bottom of a brown bag without anything in closing it no boxes or bags to keep things from spilling.
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January 2024 by Victoria Glass
Horrible, they pulled like 7 cars and we have all been waiting 10 minutes. Not organized at all. Can’t go somewhere else because I already paid for my food;(
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December 2023 by Ben Mitchell
Address on Google maps and Panera app do not match, Google says this location is closed, does not look closed