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February 2024 by Isabella Mirza
Unprofessional establishment, especially considering the nice area it’s located in. Ordered delivery, it was over an hour late because “their delivery guy never showed up”, which threw off my entire day’s schedule running around three kids. Every time I go in my order is never ready and they don’t start rushing to make it until they see I’m here for it.
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December 2023 by Jazmine Bey
I order online and waited close to 40 minutes for my sandwich. I call the store and they tell me that they voided my order because they "don't have a delivery driver after 3"..................you would think someone would have called to tell me this. The young lady on the phone was very nonchalant about it too. 0/10. Do not recommend.
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October 2023 by S S.
They are supper rude they put me on hold and I keep waiting and waiting then I call them back and he complains that he doesn't have stuff and he can't take my order then he close the phone without apologizing they are super rude
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September 2023 by Ric C
This store should be an order online only. It's ridiculous that they have so many online orders they can't service the people in line on their lunch hour. I know everything nowadays basically sucks but for Christ sakes at least try to give the illusion that I'm here paying for a 14 sandwich. Guess I'll just keep packing my lunch from home. I feel bad for the people actually making the sandwich, people just glaring at them because it literally take 30 min to order a carryout sandwich.
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September 2023 by Colin King
Ordered a number 9. Was the only order or person in there. Took 5 mins for me to get my food and it was made wrong. Again. Every time I go to this Jimmy johns it’s awful and never what I ordered and slow. I will be going to the one down the street on Telegraph from now on even though this Jimmy johns is 1 minute from me.
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August 2023 by rcasey 11
Used to be good pre pandemic, didn’t know adding basic condiments is too difficult. Thanks for ripping me off!
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August 2023 by Tamyka Haralson
Assuming they create their own hours daily… it’s 8:25pm… website says they close at 9 and the staff is standing behind the counter shaking their head and signaling that they’re closed.
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August 2023 by Christine Morrison
Sandwiches are good once you receive them. Staff is always talking to each other and make you feel as if you're interrupting them. Place looks and feels like it's one step away from a disaster. Wet floor signs all over every time I've ever been here yet floors look like they haven't been cleaned. Was reminded today, 8/3/2023 why I typically drive an additional few miles to the Telegraph Rd location. Took almost 5 minutes for the person in front of me to place their order, appeared they knew one of the workers who kept talking to them. When I finally was able to place my order, got a strange look from the cashier when I didn't add a tip to the order. Took someone who appeared to possibly be a outside manager to put on an apron and jump in the kitchen to get the ball rolling. When I left, there was a line out the door...... certainly doesn't live up to the Freakishly Fast motto!
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July 2023 by Rose Warner
Today 7/20/23 at appx 1:30 Ordered #1 combo lil pepe, got home opened sandwich it was roast beef. Drove back to the store, guy fixes me another sandwich with tiniest pieces of ham. No joke it was 3 pieces of ham. Not the full slices I normally get, I ask him why he said this a full serving. I don't feel like arguing. Get home there is no provolone cheese on my sandwich. I drive back to store, they apologize, didn't ask can I offer to make you another one the right way, he just ask for my receipt. I tell him the other guy took my receipt when I brought the first sandwich back. If the owner reads this, my refund chk # was 89. The guy who does not know how to make your sandwiches is named Liam Benton. That's the name on receiptI love jimmy john's so I will go to telegraph location going forward.
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July 2023 by Joseph P.
I placed a order on the JJ app and I had to remind the only worker there about my order because he was busy talking to someone els. When I got the food there was the right sandwich type but it was not how it should have they both did not sosposed to have Mayo but they did.
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June 2023 by J G.
Upon entering, before the word "hello" was uttered the team was happy to communicate the "30 minute wait". The restaurant was nearly empty. Let's chalk this up to lack of effort, lack of customer focus. Terrible. These are sandwiches. They take 40 seconds apiece....
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May 2023 by Simina Tyiran
This is the worst place ever! Do NOT order from here! They take your money and never bring you the food! Then when you call and talk to them they say "we're busy, on our way." But they never actually show up and they have the audacity to mark your order as delivered. Then they just stop answering their phone. I will be reporting this to corporate...which I don't think they care cause they are independently owned. But you know who will care? Jimmy John's because their name is associated with this place. I'm taking this as far as I can because apparently they do it all the time! Just spoke to someone else in the office as I was walking all around trying to find my order and she said the exact same thing happened to her. And they basically just said they don't care.Do yourself a favor and stay as far away as you can from here.
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May 2023 by Katlyn Parker
Tried ordering for delivery at my work that's only 1 mile away with clear delivery instructions and tipped at least 20%. Waited over an hour for my order with no updates and got told my order was delivered when it never showed up. When I tried calling the store for updates they kept hanging up on me or the call wouldn't go through. Very frustrated and likely to never order from here again, I just wanted a sandwich.
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May 2023 by Alexis S.
I've ordered through DoorDash today and they marked it delivered and never delivered it. Not to mention I called 7 times today and not one time did they answer to help me out. If I could give zero stars I would. Get your shit together.
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May 2023 by Emily O.
They made my sandwich ALL wrong. I got 2 unwich (Turkey Tom) and they literally put ONE slice of Turkey in it. They forgot the cheese, forgot the onion, and forgot the mayo. So I paid $15 for a sandwich full of lettuce with a piece of Turkey. The lobby was closed and there wasn't anybody even in the drive thru in front of me. So there wasn't any reason for them to not make my sandwich correctly. I'm very upset because I'm trying to eat healthy and I was starving so I figured I would get an unwich. I am left completely unsatisfied.
