-
February 2024 by Jennifer Heraty
Literally just left this location. Every time I've been here, there's some issue. In the past it's taken them 10 mins to find my app order. Two people talking to you through the drive through makes things confusing. This time, the kid at the drive through window was talking to who I believe is a manager or owner, completely ignoring me and doing things out of order. Then when I go to show him my barcode in app for rewards, he says, "Oh I don't think we can do that now bc you've already paid ... " Excuse me, what?!? You're the one that works here and you don't know to do that first?! Oh, and after ignoring me for a bit when I first pulled up, he looked at me and said, "What is this a medium?" Yes, you don't know? You work here dude. Worst service ever, avoid at all costs!!! I'll never be back. Zero stars!!
-
February 2024 by Wren LaPirata
Management has no idea how their own equipment works and has no problem calling customers stupid when they ask for someone who knows how to run the register properly.
-
February 2024 by Gretchen Casey
Love the friendly and super-fast drive thru experience. The cilantro lime chicken wrap is amazing!
-
November 2023 by M Foxy The Mama
I’m not one to normally leave a bad review but this place has truly earned it! This is the second time in under two weeks they’ve given me an issue over redeeming a Tim Hortons survey of all things?! It’s literally bizarre! The first time the attendant at the drive thru finally honored the survey which was not from that location and my daughter finally got her 10 pack of Tim Bits for the $1, as it states once you’ve completed the survey. I even tried to order an Apple fritter and the attendant gave me a hard time about that! So today we go there again trying to redeem a survey and I placed the same exact order as previously and alas the same lady was working at the drive thru. She then gets her coworker to help her “find” the survey date, the receipt is from 10/30/2023 that was a mere 2 days ago! So she tells us at the window we can’t honor this because it’s not from this location?! I’ve eaten at Tim Hortons for as long as I can remember and completed these surveys just as often. If not once had any location tell me that but this one. I can personally state that I patronize a Tim Hortons a minimum of once a day, everyday, year round. I hate to pull out the race card, but I felt my daughter and I were being targeted because of our race and the fact that we were in Bloomfield Hills, Michigan. I told the drive thru attendant that I was filing a complaint and I’ve now honored my word.
-
November 2023 by Maliyah Williams
Very unorofession The two ladies with the lip injection are very disrespectful I’ll never give my money to this tim Hortons again. God don’t like
-
July 2023 by Brian
Waited 20 minutes in line - super super long time for a Timmy’s - just to be told espresso machine wasn’t working. Things can happen, but the car in front of me was no longer there, everyone had been waiting for a long time as if they were only taking one order at a time, and they only responded on the speaker once I finally said something.
-
July 2023 by Growth / Potential
It's sad to see people enjoy scamming customers over cheap food. They've scammed me out of an order I've bought many times before and never paid this price. It's been three months since I started eating at Tim Hortons. How does a grilled cheese sandwich no meal and two freaking doughnuts costs 10.09? I've also gotten doughnuts Tim Hortons never sale from this Tim Hortons only.IM NEVER COMING BACK HERE. NO ONE SHOULD. Gave some slack the first two instances. Bye
-
June 2023 by Salvatore Orlando
This place is stealing from people. They have a "new system" you get charged for your sandwich, priced like the menu saysThen they charge you again for the bread on the sandwich, and nothing says that they do that. It might be a small about more, but its a lie and ripping people off, and in the end they will see a lot of free money in there pocket. Where else do you buy a $ 7.99 sandwich off the menu, then they say okay, now we have to charge you another .50 for the bread. Scammers.
-
May 2023 by Banita Mcvey
The cashier was very nice and friendly, but the croissant was dry!
-
May 2023 by Miguel Gonzales
Terrible customer service, NEVER answer their phones.... Needs new management
-
March 2023 by Kevin Johnson
My coffee be burnt sometimes but they are good.
-
March 2023 by Ry Br
Everyday it's hit or miss, I have a trailer I can't go through the drive thru... 4 days a week they randomly have a sign saying drive thru only... this place is the absolute worst...
-
February 2023 by Jason R
Most of the time, the people working here don't even acknowledge you and act like you are a bother. Also, they will not give back the coin portion of your change, just keep it like they don't owe it back to you. The only saving grace for this location is that the coffee they "prepare" is the usual Tim Hortons quality.
-
February 2023 by Nick Felice
Came in during the 8 inch blizzard today, got a large order of coffee and donuts for my colleagues. The service was kind, quick, and pleasant. The store, while sharing a wall and hallway with the gas station next door, is clean and well kept. The card reader accepts tap-to-pay as well! Parking is snug but there's a drive thru to compensate for the minimal space due to gas pumps.
-
December 2022 by Shari Hart
Never again and I have been stopping in this place for years . The young woman with no personality at the register this morning rang me up incorrectly for two breakfast sandwiches and two hashbrowns despite me repeating my order of one sandwich/two hashbrowns. When she told me the amount due, I assumed it was higher than normal as all prices are higher these days. She was wrong and when I saw I had paid for an extra sandwich, I tossed it and called the store. Apparently I should have saved it overnight and rode around with it so I could turn it in tomorrow morning for credit. The woman I spoke to on the phone was not pleasant at all and the food I did eat was not that good to begin with. The hash browns literally fell apart because they were soaked in grease. Lots of other options in BH.
