June 2023 by Kendall Rose
KorthaseFlinn manages our Citizen's Home Policy, and Juliana (Jules) has been our account manager for a few years. As first-time homebuyers in 2017 we had very little idea how important this seemingly small relationship would be in our lives, but quickly learned that having a dedicated and excellent customer service team on the administrative side of things makes the boring work of managing an insurance policy so much easier and comfortable. In the past year, after we refinanced our mortgage with another lender and it was sold to a new servicer without us knowning, Jules was quick to notice and inform us of a policy payment issue from escrow. We were able to catch months' long payment application error on the part of our mortgage lender, and Jules was so helpful in advocating for us and ensuring that the mortgage team fulfilled the payments from our escrow. We honestly would have been completely in the dark if it wasn't for her going above and beyond her job to help us understand an issue and be so available and reliable in communicating with us. Thank you to Jules and the KorthaseFlinn team!
