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March 2023 by J Lew
Wouldn't recommend to anyone. I opened several accounts through them, a student, a savings, a debit, and a credit. I was told upon opening there would be no fees as I am a student. Not only did they tack you with fees thereafter, they refused to negotiate so I have closed the account. Flagstar has been phenomenal. Similarly, I have been charged fees, but they are very polite in waving them as long as you provevide reasoning they were unjust. I don't want to be too that guy Chase was an OK bank at first, however three months into account opening fees began to pile out of nowhere. Chase been the slowest bank I have ever gone through (12 and counting). There sign on bonuses are deceiving, I cannot recommend as a long term bank. I did like the idea of being able to connect your investment account right into your bank, however I was never able to set it up there was always random issues, I had been on the phone line multiple times to no avail.... My advice; I recommend Genisys credit union for checking, Fifth third for a great all rounder, and either discover or PayPal for liquid high interest savings, they pay over 3% at the moment! I'm sorry Chase, I don't have time for B.S.
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September 2022 by Nick R
Really friendly crew. They took the time to investigate a particular issue for me, and all the while staying chipper and neighborly. Very happy with the service I've received since moving to the area. Six stars!
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December 2021 by Micky Kargol
Absolutely the worst customer service experience I've ever had. That says a lot because I have been banking my whole adult life.The teller at the window refused to cash mine and a coworkers check. Why? Because the writer of the check missed the "y" on my name.In all of my years, I have never had an issue like this. The lady did it clearly because she had some little bit of authority and decided make sure everyone new. I offered to fix the check by having the writer put the "y" back in the check. She then accuses me of trying to forge a check. When I looked for a manager I saw the small man and he made eye contact with me and scurried away like a disciplined dog. I am sure he has felt the wrath of this awful woman before. I don't really blame the guy. He obviously has been ground down by this woman before. I could tell.When my coworker went to cash his check? Nope. There was no "n" at the end of steven. The man has been known as Steve since before the dinosaurs. That's a long time, at least 6,000 years or so.So yeah, I will not be doing any business with this bank ever again. I really mean it because I don't drive that way often.
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November 2021 by Lure Lipstick LLC
Staff is great always working with their customers.They catch my little mistakesWhen deposits are made wrong. Thank you ladies you are very appreciated ? john
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July 2021 by Matt Byrne
Terrible branch. ATM has been out of service for more than x3 months now. What is the point of a branch (which absorbed another local branch, and is the sole branch out this way) where machines are not maintained, not allowing for any level of convenience for their customers?I literally pay 3.00-4.00 at the local gas station with my Chase card, due to this branch’s ATMs always being down, it is ridiculous and likely a laziness on the staff’s part to properly report the issue to get corrected..Wake up people, you are asleep at the wheel. In today’s fast paced and tech savvy market, tools for “ease of use” must at the bare minimum, be maintained.. Otherwise what is the point of your branch? Face to face banking is almost non-existent, and if your ATMs do not work, how long do you feel you will remain relevant? Food for thought, you’re welcome.Regards,-Unhappy Client-
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February 2021 by Jen P.
Great bank and great workers! I always go out of my way to come to this bank because of how nice everyone is
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April 2020 by Dennis O'Malley
Get mad at you for asking for help. They only want your money. If you don't owe them your on your own .
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April 2020 by Dennis O.
Only want your money. Rood manager. Doesn't want to help small businesses even if you put alot of money though them. If you don't owe them money your on your own
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March 2020 by A Squid
Nice bank
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September 2019 by Joe C.
I went to this location to depost 1000.00 cash into an account for another person. I had their routing and account number information. The teller stated they cannot accept cash to deposit into anyone's account unless I was an authorized user on the account but they DO accept checks or money orders. I was flabbergasted that the bank does not accept United states currency for a DEPOSIT! I then asked the teller if I could buy a money order from them and I would pay cash for it , hand it directly back to her, and have them deposit the money order. She then said they don't issue money orders (which is a cash only transaction) to non members. Freaking ridiculous. I'm glad that I don't bank here.
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May 2019 by SUSAN R
Fast and friendly service.
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July 2018 by kelly Braynt
The whole entire team is so nice and helpful , we really like working with the bankers and the bank manager Christine !
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March 2017 by Christine Sera
Best staff !
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August 2015 by Dan Birch
Wish there was another national type bank closer. Been banking there since they opened, stop by at least once a week and they still don't know who I am. Had a meeting with some female executive there and she treated me like I was a nobody and wouldn't give me a straight answer to my questions. A bad experience!