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March 2024 by Steve Ulics
Switched to T-Mobile today after this truck was in my subdivision. The pandering is so disgusting. That's said I must admit my Sevice is so much more Superior with T-Mobile. I am actually glad I was so offended because I have way better Services now so thank you for being a terrible service!!!!!!
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March 2024 by Linda Fravel
Always helpful with those pesty returns....
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December 2023 by Mike J
Ryan is the man!!!! In and out fast and very nice!!! Live my 15 ;)Thanks Mike
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November 2023 by J G
I visited the Brighton, MI location on Grand River and received excellent service from Timothy! He was very friendly, very knowledgeable and provided great advice! I will definitely be back.
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October 2023 by Shellie Domalski
The representative (I forgot his name) was absolutely amazing! Clone that guy! No hassle at all!
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October 2023 by Ed
It took 3 hours to set up my new phone and a 23 minutes to transfer my old phone number to the new one this was Brighton att store
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September 2023 by Brandon Burt
I went in and had was trying to lower my bill and Hunter helped me out and got me switched over and I love the coverage and his customer service was fantastic. Very professional and knowledgeable.
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August 2023 by Marie Vanderlende
Best customer service in the Howell/Brighton area. Timothy was especially helpful in getting an account issue resolved that the phone customer service could not do for months. Very competent and understanding of how to communicate to help solve issues for customers. Thank you.
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May 2023 by Alin C
Every time I get something done in the store like adding new service, I have to call into support and try to get things straight. Activation fees for example, I got charged an activation fee and missed on a line discount because I stopped by the store instead of getting the new line on the website. Agent in the store setup all lines with all features and I have to call and get them corrected. But I still have to pay for the days the lines were setup that way, until I called. Sales people, they get their commission this way. Could care less about what happens after you leave the store. Be aware because AT&T will not honor what these sales reps are saying in the store.
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April 2023 by Colleen Nicholas
We have had the most fabulous helpful polite friendly amazing customer service on multiple occasions with CHRIS YATES. He has helped us through all kinds of complications with our late father’s accounts, with the utmost patience and clarity, going out of his way to explain and do as much as he could on his own in store. Every time he has “made our day”. He deserves every commendation from the company! Kudos also go to Timothy who was our first point of contact and was very kind and helpful.
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April 2023 by Kathy Westerfield
I have been to this store often for technical assistance, and both Chris and Tim are phenomenal. Very patient and thorough!
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April 2023 by Mike Mathews
Great crew working there now. Very trustworthy and smart. Go to this location for your wireless needs
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March 2023 by sidney waterous
Timothy always provides the best service! He’s extremely helpful and knowledgeable about everything. His amazing help makes everything a smoother experience. Five stars over and over again!! Thank you Timothy!
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February 2023 by Emily B.
I seriously appreciate the extra mile the employees here go to make sure I have everything I need when I come in. I'm a pretty tech savvy person but the young man who assisted me last week really impressed me with his expertise by answering questions about my new tablet I didn't even think to ask. I've been with AT&T for ages but I go out of my way to stop at this location.
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January 2023 by Bob Lechtanski
I went in today with a mess of a request. I left Verizon after decades due to their lack of service. Chris helped me out and definitely went above and beyond to make sure everything went without a hitch! I had to move 4 phones with some unique issues with models and compatibility. At one point he was on two phones plus the computer. Glad he was there and had the knowledge to get me setup. Thanks Chris!
