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January 2024 by Hulu Walker
I have already recommended Britney Roll to family and friends - she is extraordinary!! She goes way beyond the call of duty with her customers. Britney follows through on all requests, does her due diligence, and makes buying a car a seamless experience!
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January 2024 by Eric Wistreich
Very disappointed in the customer service experience here. I was brought here because they seem to be the only Mazda dealership around mid Michigan that has regular stock of Miatas. I made two separate appointments to see two different Mazda MX-5s with the intention of buying. I live an hour away so I wanted to make sure the cars would be on the lot when I arrived. The first appointment, I was called when I was 20 minutes out from the dealership and let know that they had sold the car I was coming to see out from under me. And now again, I called yesterday to make an appointment for today to see a car - verifying that nobody was scheduled to come see or buy it, and this morning I am contacted and informed that they have again sold the car out from under me. One time is a mistake, but two times in one months time is totally unacceptable. I will be ordering my new car from a dealership that values my business.
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January 2024 by Hasini Weerathunge
Amazing customer service! I would definitely go there again for my future car purchases.Our sales specialist Bobby Fletcher was ABSOLUTELY amazing! We had a great experience buying the vehicle. Bobby worked with us consistently to get the paperwork and financing in place. We were new to Ann Arbor and Bobby shared many tips and tricks that went far beyond expectations - he gave thorough recommendations for after-sales car care as well, which we deeply appreciate. We highly recommend Bobby to any new customer. He was genuine and straightforward in all discussions, and we felt we got a decent deal. Thanks again for making our car buying experience as smooth as possible.
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January 2024 by Miya Armane
I recently purchased my first vehicle. I had the pleasure of working with Tom and team at Serra Mazda. They made my first experience buying a car great. They were patient, professional, and extremely kind people. I would recommend working with them!
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January 2024 by Jeff Lampi
Brett and staff are seriously the best people! Super genuine and patient. They made buying a car non-stressful and gave us such a great deal. We love Serra Mazda!
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January 2024 by Brian Cerasuolo
I recently visited Serra Mazda Brighton and had the pleasure to work with Sales Associate Justice. Believe me when I say that after shopping all across different dealerships across all the brands in Detroit Metro area for the past 2 weeks that Justice was the most efficient and helpful sales rep by far! He really respected my time and answered every question I had honestly and with integrity, not something to be taken for granted.I didn't end up buying a vehicle from Serra Mazda Brighton (not his fault), but Justice blew me away so much that I felt compelled to leave a review anyways to show appreciation for how he handled our interaction.
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January 2024 by Ron C
I had an excellent buying experience with Serra Mazda. My purchase was done online while also working with Justice and Brett at Serra to complete the transaction--I felt that they both were responsive, efficient and professional. I couldn't have been happier with the delivery of the vehicle and it more than met my expectations.
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January 2024 by Victoria Reiss
Tom was the best to work with. Quick to respond and so nice. We loved him!! I have referred a couple friends to him already. Easiest car buy experience I’ve ever had!! Thanks again Big Tom! We loved working with you.
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January 2024 by Liesa Back
I so enjoyed working with Britney! She got me a great deal, and the dealership bought out my Jeep lease for a lower monthly payment. My new CX-30 is a dream! So packed with helpful functions, so pretty. Thank you so much!!
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January 2024 by Nicholas Mortensen
Great experience overall buying our first Mazda! I took off one star because we did have a lengthy wait to finish up all of our paperwork, but I am happy with how everything went overall. Justice was great at helping us find the right car for us.
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November 2023 by Johnny L.
Went here to help my mother buy a car. After we asked for the final numbers they said they would let us know by the end of the day. Had the car picked out and everything. After several hours of not hearing from the sales manager I text him and asked what was going on and after bantering back and forth he finally admitted that he sold the car out from underneath us! If you're looking for a new car do NOT trust this dealer!!!! There's several others in the area that are more trustworthy and willing to take your money.
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November 2023 by Lisa Gorski
Awesome car, great service, highly recommend Serra Mazda, Bobby Fletcher was a great salesman and helped me get the Mazda 3 sedan I wanted, and took time to show me how everything worked before I drove off. Closing went very smooth.
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November 2023 by Cindy
Before I came to Serra Mazda, I went to another dealership around Lansing that had a similar Mazda I was potentially interested in. However, they were not willing to negotiate, the environment wasn't "it" for what one would want in car purchasing decisions. So, I drove to to Serra Mazda 45 minutes away. I got the pleasure of working with Corey, a salesman and Ali, the finance manager. I was impressed with both. Having more time spent with Corey, I would highly recommend working with him. He didn't tell me to just take it or leave it like most (especially since COVID's collateral effects). He exceeded my customer service expectations for this line of work. He understood that although he was there to make a sale, I am there looking for the most feasible option and best deal on a vehicle. He helped me come up with ideas to personalize my license plate on his own personal time, he didn't rush me so I was able to make a logical decision in financing terms, ensured the car was clean, fully gassed with a fresh oil change, and even changed the car's settings to my preference before I came back to pick up the vehicle. It was an extremely comfortable experience. As a younger female looking for a vehicle alone, I was reluctant in what a sales person would tell me but it was obvious that Corey was transparent in answering any questions I had. If you're a female (or any other person looking for a car) and that's a concern, I'd highly recommend asking for Corey to help you. Most importantly, I got a better deal and higher model than the first car I turned down.
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October 2023 by Nader Refai
Recently bought a 2023 CX30 premium and had a great experience. I met many members of the Serra Mazda Brighton team including Brittney, Bobby, Brett and Ali. Almost of them were very helpful, kind and took me seriously when I said I was looking to buy a car. They immediately got me on the phone with the finance manager Brett and we made a deal happen. The process of picking up the car was seamless. Would totally come here again if looking to buy a Mazda
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September 2023 by Elaine Wu
Really enjoyed my experience here at Serra Mazda! When it comes to pricing, there were no traps or games or whatsoever, the sales team comes very transparent and open with their pricing detail and are friendly throughout the whole process. A huge shout out to Britney, who gave me a thorough onboarding with my newly purchased CX5~ She was very detail oriented and also so approachable! Would recommend Serra Mazda to every car buyer or car lover out there!!
