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July 2024 by Teresa H
Friendly!
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July 2024 by No Name
Staff is helpful, bank as a whole not so much..
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February 2024 by Laura Fiedrich
No one answers the phone.
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January 2024 by Madison marie
Everyone here is really nice! 10/10 recommend. It's A LOT better than the poor customer service one that I live closer to (New Hudson) so I definitely don't mind driving to Brighton! Definitely worth going to.
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January 2024 by Sal Bruno
I made an appointment with the branch manager on Thursday for a Saturday appoint. On Friday, Tim who we were meeting with at 12:30 called to confirm the appointment to make sure we were going to show up and that's on top of 2 emails from Chase to confirm. We showed up on time and after 15 minutes in the lobby Tim was finally done with his last appointment. He took the people in front of us and said sorry I am backed up. No phone calls or emails to say he is running late and no branch manager to talk to. Closing our account..
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December 2023 by Nate Crane
Terrible bank, this has been the worst bank I have dealt with.Wouldn’t cash a savings bond for me with a checking account. It’s a joke, literally the worst bank I’ve ever used.Scammers
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October 2023 by Bryan Isaacs
Bank is very well kept and customer service is on point. Matthew S. Has provided outstanding service & superb help for my business, thank you
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October 2023 by msladyKathryn313
Been to several Chase Banks but the Brighton Branch stands alone in customer service satisfaction. A big shout out to LaChelle J Patail for helping me when I thought no one could. And to the other team members (Jamie I think) for being so generous and supportive.
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September 2023 by Brandon Hampton
Terrible service with claims. I had multiple unauthorized transactions from a store and I disputed the charges. Took a bit, but I was originally sent a letter stating that my claim was valid and the charges were indeed not authorized by me. The next day I was sent another letter saying that the transactions were authorized and that the credit to my account is going to be reversed. Absolutely crazy. Goes to show you how secure your money is with this bank.
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September 2023 by Darrin Zimlich
Never enough workers actually working.Horrible experience every time.
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August 2023 by Lynne S.
My parents got scammed by my older brother. My other siblings and I went to Chase, we showed them proof of the scam - checks where my father's name was signed, but it was clearly NOT his signature, a teller who stated that my brother's daughter had brought my father in to withdraw money and he seemed confused. Everyone in the Chase office in Brighton, Michigan agreed that this was illegal behavior and my parents had been victims of elder abuse. We literally spent hours for several days in a row at this branch and finally we were assigned someone at Corporate. This woman promised me that my parents would get their money back and that action would be taken. She gave me her "direct line" for immediate assistance. You know what? It ended there. When Chase stopped speaking to us, I tried calling this "direct line" and got voice mail every time. I left more than 10 messages. My mother passed away during this time and my father was devastated. We could no longer focus on Chase. We dealt with the grief and then did what we could to financially support my father. That was in August of 2013. We are now coming on the 10 year anniversary of my mother's death. (My father died in 2020). We never heard back from Chase. HOW VERY VERY SAD. Elderly people abused and Chase nowhere to be seen even though they too agreed about what happened and promised to get back some of the more than $60,000 my parents lost.
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July 2023 by Xyrish Ancero
Friendly n polite
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July 2023 by Carol Paulsen
Howell Chase is the best experience I’ve had
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July 2023 by Mac Zero
Always an issue going on here. Have rent due tomorrow and can’t even deposit money. Im switching banks . Happens so often.
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May 2023 by Justin Lee
They remove one of their ATMs to leave one that's broke and can't even except deposits. I highly doubt Chase will reimburse me for my gas considering how far away the next chase is. What a joke of they left the other one they wouldn't have this problem. Seems a bad decision on management's part so maybe they need a new bank manager. When I asked when it would be fixed I got a very rude "do I look like the repair person" this branch will lose chase customers.
