August 2023 by Lynne S.
My parents got scammed by my older brother. My other siblings and I went to Chase, we showed them proof of the scam - checks where my father's name was signed, but it was clearly NOT his signature, a teller who stated that my brother's daughter had brought my father in to withdraw money and he seemed confused. Everyone in the Chase office in Brighton, Michigan agreed that this was illegal behavior and my parents had been victims of elder abuse. We literally spent hours for several days in a row at this branch and finally we were assigned someone at Corporate. This woman promised me that my parents would get their money back and that action would be taken. She gave me her "direct line" for immediate assistance. You know what? It ended there. When Chase stopped speaking to us, I tried calling this "direct line" and got voice mail every time. I left more than 10 messages. My mother passed away during this time and my father was devastated. We could no longer focus on Chase. We dealt with the grief and then did what we could to financially support my father. That was in August of 2013. We are now coming on the 10 year anniversary of my mother's death. (My father died in 2020). We never heard back from Chase. HOW VERY VERY SAD. Elderly people abused and Chase nowhere to be seen even though they too agreed about what happened and promised to get back some of the more than $60,000 my parents lost.
