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February 2024 by Arman Afshar
Seriously Dunkin'? $5 for a half-full cold latte? Beyond ridiculous. I've hesitated writing a bad review but after multiple negative experiences, I feel compelled to share. I've visited this particular location several times over the past few years and have been disappointed each time. Long wait times and cold coffee.
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February 2024 by Trevor Mckersie
Sick of this place multiple times terrible
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February 2024 by Sla La
They took forever to give us black coffee. It wasn't ready. We were the only ones in the line. Coffee was not good.
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January 2024 by Ashley Gerlach
Poorly made and not very friendly
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January 2024 by Kim Stuart
The donut was fresh but the customer service was poor. No hello, thank you or have a good day. You hand the money overand they toss your donut in the bag and push it at you without a smile or a thank you and they immediately turn their back on you.
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January 2024 by Kayla Kropiewnicki
Every time i order here they always mess up my order and then i have to wait for them to fix it.
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January 2024 by Cayl Watt
First time using the app to order a latte & donuts…I made a mistake by ordering at the wrong Brighton location. I went to the location I thought I ordered at, in which they informed me they didn’t receive my order. I asked how do I fix it? I was told to contact customer service in the app….(did that, told me to wait 2 days for a response.)I called the location where the order was placed in error…asked to speak to management since the employee did not know how to help me. The female manager informed me that I can come pick up my order or contact my bank for my money back. She was rude & not helpful what so ever. Also, I’ve noticed that the app charges different prices than if you order at the window. Super confusing! Not very happy with Dunkin.
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December 2023 by Heather
This is what a special holiday drink looks like from here….
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December 2023 by Dev
I asked for Light Ice...
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November 2023 by E D
Very long wait, and very cold food.
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September 2023 by Joshua Lienhardt
This place sucks, they should just close down frankly ... They literally never have donuts, they carry 3 donuts and if you want another donuts good luck ... Day after day they do not have some of the most popular donuts ... How they stay in business is beyond me , you would think after hearing day after day people come for donuts they don't have that they would make them, but no .... They're fine just turning down business day and night bc they refuse to actually make more than 3 donuts ... Joke
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September 2023 by Jacqueline Schacht
Took 15 minutes with only 4 cars in line. Got a bagel sandwich and it was so disgusting I didn't eat it. The bagel was like a stale bagel that was microwaved.
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September 2023 by Kaitlyn S.
Got my coffee with a side of grass, a hair and a bug. & that was just the lid.. Not sure what else could be lurking inside. Disgusting, not coming back.
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September 2023 by Christie Lay
As someone who thoroughly loves Dunkin’s coffee I find it so convenient that I live not even 2 minutes down the road from one. However, lately I have been coming through drive through and waiting 10-15 minutes to receive my drinks/food. I understand companies are struggling to find employees to work, but it shouldn’t be taking this long.Today I went to Dunkin, my wait wasn’t too long; however, when I received my large ice caramel latte I was extremely disappointed. It was like a milky caramel drink missing the espresso. I tasted it and went inside to get it fixed. They were accommodating and were quick to fix the issue. When I was watching the employee make my drink, the espresso was poured from a large cup they were storing the liquid in. I don’t know if the machine wasn’t working properly, but when espresso sits it becomes almost stale. My drink was disgusting and I simply couldn’t drink it. I didn’t want to ask for a refund or have them make me another drink because it would’ve just tasted the same. The lobby was full and I decided to just leave.This place has seriously gone down hill over the past couple of months.
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August 2023 by Queen Taylor
Horrible service I did not even get my food items in a bag They handed them to me one by one no napkins no nothing.