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March 2024 by Steve C.
Business must be great at this location. My wife and I went in there Tuesday this week, not very busy, I am looking for prescription sunglasses. We both walked around inside the store looking at frames, one of the sales people even came close to bumping into me, however never once in the 10-12 minutes that we were in the store did anyone( including the person that almost bumped into me) acknowledge our presence, not even to say that they were busy and someone would be with us soon. Not very customer friendly. Definitely won't be back.
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February 2024 by Mark Pace
I recommend Eyeglass World Brighton.Very satisfied with my purchase of glasses and sunglasses.The staff is very friendly, professional, and helpful!I can see again! ? ?
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December 2023 by Randon Trautwein
All I needed was to tighten my glasses. What I got was a personalized fit. He formed the frame he cleaned my lenses and made sure everything was snug and right. Customer service win for sure. What a great place!!
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October 2023 by Cindy Potter
I would give 100+⭐️ if I could! I The entire staff was so thoughtful and patient. I have been to 3 different eye doctors, 7 different appointments and none of them were able to get my glasses or prescription correct, ALWAYS an issue with my right eye. I went to Eyeglass World in Brighton, Mi because I broke my only scratched up pair and had no other choice. The doctor and his assistant were wonderful! When I picked my glasses up, the right eye was a little off as usual, BUT Michael listened to what I was saying, took my glasses, made an adjustment to the lense and WOW!! for the first time ever! I could see out of new glasses THE FIRST TIME!! From now on, this is the only place I will go too! I picked up my glasses yesteTOO! 10/4/23 and have already referred 3 people to go there. The prices are the best I've seen, the entire staff is polite, friendly and professional and they helped me with what I thought was a big issue. I even had one Dr tell me i needed a specialist. NO I DIDN'T, I needed a competent Dr and technician (not sure if that's the correct title). My insurance doesn't work with this company and i dont care, Im a customer for life regardless of insurance.Another Plus side, they can have most glasses ready within 24hrs, nice selection on frames and very reasonable prices. I will be telling everyone I know about this place!! Michael and his staff are 100+⭐️⭐️⭐️
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September 2023 by Carrey Rekoff
My lenses got scratched, and they are under warranty, so I make the appointment to get them replaced, I’m told half an hour to cut the new ones, but when I get there, I’m told 2 and half hours before they are done!!! Not happy
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August 2023 by Rick W.
Easy convenient scheduling. At my appointment upon arrival I promptly greeted by a friendly staff member. My exam was thorough and the optometrist spent his time with the exam, clearly explaining the process and he answered all my questions. When choosing my glasses all my options were explained, add on items were suggested, however, no high sales pressure to purchase them.My glasses we're ready for pick up a couple days later. Again, when I picked them up I was promptly greeted by a friendly staff member, my glasses were fitted, I was offered adjustments if needed and told to return if I needed any future adjustments. Quality glasses at a reasonable price.
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August 2023 by Ryan Cooper
I was a fan but after showing up for my appointment today 8/8 (yes i was 10 mins late), being ignored as a walked in, and then told that the doctor left already really showed what customer service is for this store now. Mind you my appointment was mysteriously canceled the day prior and I even called back to figure out why..... no answer was provided.... hello SvS Vison.
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August 2023 by Ruth Euler
Very satisfied with the service and helpfulness choosing new glasses. Will definitely return here! Mike couldn't have been nicer!
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July 2023 by Jessica Cardoni
I received a flyer in the mail and thought I should see if I needed anything more than the readers I have been using. Making the appointment was easy, Dr Tokatly was very professional and friendly. In the end he said I could stick with the readers as my prescription would have been very small. No hard sell for glasses and the payment was as advertised up front. So happy I went and would 100% recommend!
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June 2023 by Bruce Johnson
I can be in to the store to get a pair of prescription sun glasses fixed because the frames had stretched too far. They were out of warranty, but Maria and Robert went way out of their way to get them fixed for me. They did it with smiles and a great attitude. I even bought a new pair. I’m very impressed with the lengths they sent to help me!!
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June 2023 by Bailey James
Don’t ever sit and order with Janice, she does not know how to explain anything or properly assist in ordering glasses. After there was an issue the next day, I asked her to fix it and she refunded my money and said have a great day? I’m confused here!!
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April 2023 by Jessica Howard
I do not recommend this location to anyone. I received my new script and glasses and immediately felt something was off, but I wore them for 3 days to see if I would adjust. I did not. In total I was given three scripts, all of which did not work for me. They would not re do my exam so after seven trips to this place, I ended up going elsewhere and having to pay out of pocket for an eye exam since I wasted my benefits for the year here. Below you will see just how off my script was. The top script is from eyeglass world, the bottom script is my second opinion. Ridiculous! They also treated me like it was my fault i couldn't see comfortably. DONT waste your time coming here!!!!
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April 2023 by Nancy Ann Hill
We have optical coverage @ SVS but I haven’t been happy w/them. Needed driving glasses in order to pass my CDL medical exam. After calling all over, called EW & they got me in the same day & glasses were ready within 2 hours.The optometrist, Dr Tokatly, was fantastic & didn’t try to up-sell me on different tests.Cost was only $ 55.00 for eye exam.I then was assisted by Janice, in choosing frames. Again, never once did she try to show me more expensive frames. I picked out 2 different frames (reading & driving) for a total of $ 39.95. I did purchase the glass protection plan for $ 40.00 for both pairs.Grand total for everything was ONLY $ 135.00.I picked up my glasses THAT SAME DAY & both Maria & the optician Robert were polite, courteous & answered any questions that I had.Yes, I will most definitely recommend this place to everyone.Great place for glasses & service.
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April 2023 by Deborah Okarma
I had a good experience the manager there at Brighton Green oaks was nice, smooth person to talk to he showed and allowed me to take my time looking and he showed me many options. his name Is MICHAEL BROWN.Thank you for hiring a good Manager.
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April 2023 by Nancy Ann Zaborski Hill
We have optical coverage @ SVS but I haven’t been happy w/them. Needed driving glasses in order to pass my CDL medical exam. After calling all over, called EW & they got me in the same day & glasses were ready within 2 hours.The optometrist, Dr Tokatly, was fantastic & didn’t try to up-sell me on different tests.Cost was only $ 55.00 for eye exam.I then was assisted by Janice, in choosing frames. Again, never once did she try to show me more expensive frames. I picked out 2 different frames (reading & driving) for a total of $ 39.95. I did purchase the glass protection plan for $ 40.00 for both pairs.Grand total for everything was ONLY $ 135.00.I picked up my glasses THAT SAME DAY & both Maria & the optician Robert were polite, courteous & answered any questions that I had.Yes, I will most definitely recommend this place to everyone.Great place for glasses & service.