-
June 2024 by Jamie McEvoy
Customer Service- I’ve been shopping at this store for many years for cake decoration items, crafts and household items. I’ve never really needed any help until this week. I am not a sewer and so I figured the people working in the swing department could help me find what I needed for a very simple blanket project. I have been to the store 3 times and spoke to at least 6 people and asked them all questions. Only 1 person gave me helpful information, I wish I world have gotten her name so that I could mention her. The rest of them acted like I was bothering them by the question. Pointing me in the direction of what I’m looking for doesn’t help at all when I have no idea which is the best item for what I need. Maybe they didn’t know either but if that is the case don’t just act like I’m inconveniencing you instead find someone who can help me!
-
February 2024 by Beth S.
Score another win for the outstanding customer service I received in this store! This time it was AVA! Ava went over and beyond when she saw me looking confused. She called me over and assisted me with locating a coupon on the website that I thought was in the app. Not only was she helpful, but she was just a friendly! Ava is a true example of what it means to provide customer service in a time when most employees can't be bothered. Thank you, Ava! Joann's is fortunate to have you as an employee!
-
September 2023 by Hannah
Just know that if you check online on the app to see if something is on sale and you drive to the store to also confirm that it is not on sale, when you go to check out it's always magically on a small sale and they CANNOT apply the coupon. The lady who checked us out tonight would NOT honor the 50% off coupon I had DESPITE online it shows NOT on sale and IN STORE it is also NOT on sale. PLEASE update your signage in the store this is not the first time this has happened and it's so frustrating that I drove all the way there to save money instead of ordering on Amazon.
-
September 2023 by Mrs.B
Barb on the sale floor was very sweet and very helpful.
Thank you Barb
-
July 2023 by Tony Panicacci
Everything you need for crafts
-
July 2023 by Vater Araignee
If they get rid of the expensive low to medium quality decorations I would rate higher.
-
July 2023 by Jennifer Novelli
Great service, excellent selection at Joanne fabrics.
-
July 2023 by Sue Seigle
Prices are reasonable and service was fast and friendly
-
July 2023 by Kelli
Clean store in a good location
-
July 2023 by Scott Boesch
Great craft store
-
July 2023 by Leslie Bohnett
Need more people to help on the floor and at checkout.
-
July 2023 by Nancy Ogle
All employees were super nice today.
-
July 2023 by Thomas Plewka
Lots of craft, sewing items, knitting, and crocheting items and helpful staff
-
July 2023 by Ashley Humphrey
Good selection and friendly staff
-
July 2023 by Joan Strange
I love Joann's I'll be back this next week.
